Customer Success Story
Rewriting the healthcare narrative, one patient at a time
MINT Clinic’s journey with MediRecords
How MediRecords adds value to MINT Clinic
Cost effective solution
MediRecords has simplified MINT Clinic’s operations by removing the need for virtual server logins, hardware maintenance, and data backups, reducing costs and boosting productivity.
Supporting growth
MediRecords’ cloud solution provides MINT Clinic with the flexibility to scale operations smoothly, supporting in-clinic and remote work as the clinic expands its services and team.
Boosting efficiency
The intuitive Activities homepage and ‘hover and preview’ features help the team reduce clicks and manage tasks more effectively, saving valuable time to focus on patient wellbeing.
About MINT Clinic
The rapid heartbeat, sweaty palms, and shallow breaths associated with medical anxiety may keep many Australians from seeking care, resulting in undiagnosed conditions or escalating health risks. MINT Clinic, an integrative health centre in Melbourne, is breaking down this barrier with a patient-centred, holistic approach to care. By reshaping the medical experience to address the challenges confronting people experiencing medical anxiety, MINT Clinic empowers patients and improves their quality of life.
At the heart of MINT Clinic’s innovative approach are three pillars:
- A welcoming environment with soothing music, lush greenery, and serene artwork, that promotes calm and inclusivity
- Collaborative care that prioritises shared decision-making and personalised treatment plans; and
- A commitment to staff wellbeing, ensuring empathetic, attentive care.
Through this model, MINT Clinic delivers empowering healthcare that changes lives.
Background and challenges
Before implementing MediRecords, MINT Clinic faced numerous challenges with traditional software solutions. “Many alternatives were either too expensive or lacked essential features, such as being cloud-based, which is crucial for our operational flexibility, explains Kellie Greene, MINT Clinic’s Co-Director and Co-Founder. “Additionally, they often required extra software installations, that were not compatible with Mac systems and proved to be user-unfriendly and difficult to navigate.”
“These challenges significantly impacted our efficiency and patient care. A cumbersome software system can lead to delays in processing patient information and hinder effective communication among our team, ultimately affecting the quality of care we provide.”
MediRecords solution
Recognising the need for a modern, scalable system free from traditional server-based software constraints, MINT Clinic adopted MediRecords as its practice management system and technology foundation as the practice continues to grow.
“By choosing MediRecords from day one, we streamlined our operations with a user-friendly, cloud-based solution that supports our goal of delivering high-quality patient care,” explains Ms Greene. “The system allows our doctors to work from home seamlessly, eliminating the hassles of remote logins, hardware issues, and backup systems. This flexibility has been essential for MINT Clinic as we scale our operations and expand our services.”
Ms. Greene adds, “The advantages of cost-effectiveness and improved productivity have also been clear drivers of our success. Additionally, MediRecords offers excellent customer service; they address any issues immediately and genuinely care about their customers.”
Key features like the Universal Communications Bar, which enables real-time chat between doctors and reception staff, and the intuitive Activities homepage, which simplifies team workflows, have greatly enhanced MINT Clinic’s efficiency. “These features, along with the ‘hover and preview’ functionality for quick task reviews and the ability to reassign correspondence or results effortlessly, have saved us significant time and allowed us to stay focused on patient care,” says Ms. Greene. Together, these tools ensure smoother operations and help the clinic maintain its high standard of patient care.
Seamless communication
MediRecords’ Universal Communications Bar is a favourite amoung MINT Clinic’s team, enabling seamless real-time communication between doctors and reception staff during consultations. Accessible throughout MediRecords, it allows doctors to share relevant information instantly, improving collaboration and efficiency.
Streamlined team workflows
The intuitive MediRecords Activities homepage makes task management effortless, while the ‘hover and preview’ feature lets MINT Clinic staff quickly review tasks without opening each one. By simplifying daily operations, these tools save time and help the team stay focused on providing exceptional care.
Efficient task reallocation
The ability to reassign tasks, results, or correspondence is a feature the MINT team relies on daily. If items are misallocated, the straightforward reallocation process ensures corrections are made quickly, reducing stress and time. This feature has made a noticeable impact on the clinic’s administrative workflow.
Onboarding and support
Since adopting MediRecords in 2018, MINT Clinic has benefited from a smooth onboarding and responsive support experience. Reflecting on the transition, Ms Greene said, “The onboarding experience was seamless. At the time of our initial inquiry, the MediRecords team was very helpful and quick to respond to our questions. Being a cloud-based system, the setup process was straightforward – essentially just a matter of logging in.”
Since then, MINT Clinic has evolved and grown, with MediRecords continuously developing new capabilities that align with the clinic’s expanding needs. “This adaptability has been invaluable as we continue to enhance our services and improve patient care,” Ms Greene said.
“What truly sets MediRecords apart is their exceptional customer service. No matter how big the company grows, we receive personalised attention,” said Ms Greene. “When we encounter issues, MediRecords’ Support team promptly joins us on a call, allowing us to demonstrate any problems directly and ensuring a swift resolution. Our feedback is valued and escalated to management when appropriate, reflecting their commitment to client care”
“What truly sets MediRecords apart is their exceptional customer service. No matter how big the company grows, we receive personalised attention.”
Kellie Greene, Co-Director and Co-Founder, MINT Clinic
Future growth with MediRecords
As MINT Clinic continues to grow, MediRecords will play a key role in supporting its expansion strategy. Ms Greene says, “We are currently experiencing a rapid and exciting growth phase, expanding from 2 doctors to 7 doctors and 4 nurses. Our doctors work both onsite and offsite, and MediRecords’ online cloud-based platform is instrumental in facilitating this transition.”
The clinic is looking forward to the upcoming launch of MediRecords’ patient portal, Engage, in the new year. This upgrade, featuring enhanced online booking, will streamline patient scheduling, save staff time, and reduce costs tied to third-party software, further enhancing MINT Clinic’s ability to deliver exceptional patient care.
“Looking ahead, we envision leveraging MediRecords to further enhance our patient management capabilities, streamline communication, and improve care delivery. The platform is designed to support our growth, and we believe it will be a key factor in our ongoing success and the positive impact we have on our patients’ lives.”
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