Customer Success Story
Transforming hospital care through telehealth innovation
Learn how MediRecords helps My Emergency Doctor deliver 24/7 virtual care, providing relief to hardworking hospital teams.
How MediRecords is helping My Emergency Doctor ease hospital staffing pressures and
keep patients close to home
Decision support
MediRecords provides electronic prescribing with clinical decision support and safe script features so MED doctors can provide virtual care safely, wherever they’re working from.
Cloud-based platform
MediRecords enables access to clinical records from anywhere with Internet access, supporting timely, accurate decision-making and enhancing collaboration across healthcare teams.
Security and robust platform
MediRecords provides a secure, cloud-based solution with advanced encryption, ensuring patient data is protected and compliant with healthcare standards.
Data management
MediRecords simplifies the process of uploading and retrieving patient information to systems such as the My Health Record, improving 24-7 continuity of care.
Dr. Tatiana Lowe, Medical Director at My Emergency Doctor, and Dr. Tiffany Cover, Senior Medical Officer at Darling Downs Health share how MED, with the support of the MediRecords cloud platform, is providing emergency care across both urban and remote areas in the Darling Downs region.
Bridging gaps in 24/7 care coverage with virtual consultations
Australia is experiencing a doctor shortage that is intensified by distance from metropolitan cities. In rural and remote Australia, hospitals and healthcare services face challenges filling staff rosters –- even before illness and personal leave are factored in. My Emergency Doctor (MED) is changing this by providing senior emergency care specialists for virtual consultations. MED can supplement rosters and provide decision support for nurses and junior doctors 24/7, helping to improve worklife balance and staff retention in remote and rural areas.
To step into any hospital or healthcare context and provide medical guidance virtually by telehealth, MED need a secure, cloud-based platform for clinical notes, electronic prescribing, uploading patient data and requesting diagnostic tests.
That’s where MediRecords comes in.
By using MediRecords’ cloud-based electronic health record (EHR) system, MED has been able to:
- Centralise patient data across their virtual teams for faster, more informed decisions
- Integrate with My Health Record to ensure continuity of care
- Reduce administrative workload, allowing clinicians to focus on patients
- Streamline reporting
- Support secure, scalable virtual care across Australia.
“MediRecords has not only improved how we manage patient data but also how we measure and optimise our workflows. Their tools have empowered us to deliver faster, more efficient care to those who need it most.”
– Dr Tatiana Lowe, Medical Director, My Emergency Doctor
Keeping patients closer to home & reducing hospital pressure
Dalby Hospital, one of the larger rural hospitals in Queensland’s Darling Downs region, has faced significant staffing challenges—a common issue across rural Australia. With MediRecords supporting real-time virtual care, MED has helped hospitals like Dalby:
- Treat 80% of patients locally, reducing unnecessary ambulance and air transfers to larger hospitals.
- Ease pressure on metro hospitals by treating cases in the community.
- Give rural doctors reliable backup, reducing fatigue and burnout.
“My Emergency Doctor functions 100% as if a doctor is physically in the building, but does it all via the computer system.”
– Dr Tiffany Cover, Senior Medical Officer, Darling Downs Health
Expanding to meet future healthcare needs
With MediRecords as its digital backbone, MED is looking beyond emergency care—expanding its services to aged care, cardiology, and mental health, ensuring more patients in rural and remote areas can obtain specialist care without long-distance travel.
Together, MediRecords and My Emergency Doctor are redefining the future of emergency care, ensuring that no matter where a patient is, expert medical support is just a virtual consultation away
About My Emergency Doctor
Connected Medical Solutions (CMS), trading as My Emergency Doctor (MED), is Australia’s first and leading national telehealth service staffed by Emergency Specialist Doctors (FACEMs), Geriatricians, Cardiologists, and Mental Health Specialists. Founded in 2016, MED provides immediate, expert emergency medical care via telehealth to patients, hospitals, aged care homes, and ambulance services nationwide. With a team of over 115 FACEMs, MED ensures 24/7 access to expert care, supporting healthcare facilities across urban and remote areas.
Learn more about My Emergency Doctor here.
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