October 25, 2023

Feature Release: Email on Demand

Email correspondence to your contacts and patients from any screen in MediRecords with Email on Demand.

We are excited to announce that Email on Demand is being released very soon, a highly anticipated feature that allows our users to send emails from MediRecords with ease. Users will be able to send emails directly from MediRecords, without having to download files or switch between applications. By integrating our new email solution into MediRecords, users can simplify their communications processes, reduce administrative overhead, and expedite patient care. 

Email on Demand is accessible from the Universal Communications Bar, which is in the top right-hand corner of the MediRecords platform. This feature allows users to securely send an email to any contact or patient in their database from any MediRecords screen. Whether they are in the Patient Clinical Dashboard, Appointments, or Billing screen, they can use this feature to share key information & attachments with patients and contacts.

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Email on Demand is designed to be easy to use and reduce errors when selecting recipient or patient details. When users are viewing a Patient Record and open Email on Demand, they can tick the checkbox to Select Current Patient, and the Recipient and Regarding fields will be automatically populated with the patient details. Users can also search for any contact or patient in their database from the Recipient field.

The Send button will become Active when all required fields (Recipient, Subject and Message) have been populated. Before sending an email, a pop up will appear to ask the user to confirm the details are correct. The user can either Cancel or Continue. If the user cancels, the pop up will close and the user can edit the email. If the user continues, the pop up will close, the email will be sent, and the Email screen will reset.

Email on Demand is a convenient feature that helps to enhance workflows and productivity. Users can use Email on Demand for various purposes, such as:

Emailing clinic rosters & updates to internal practice users
Sending attachments to patients such as a Health Summary, Care Plan, prescriptions, medical certificates and education resources.
Sending multiple document attachments to external healthcare professionals, regarding a specific patient.

To read more on how to use Email on Demand, please visit the following articles from our Knowledge Base.

If you would like to book a demo, please contact our Sales team here.

Frequently asked questions

What attachments can I send through Email on Demand?

Any document created as a New Letter or Imported into the Correspondence OUT grid will be available to be attached, provided that the letter status is Final. This means Investigation Requests, Invoices, Patient Education, and more, can be sent via email after being uploaded to the Patient’s Correspondence.

Can I receive replies to my emails?

While you won’t be able to receive a direct reply into MediRecords, you can include Reply-to instructions in the body of your email. All emails will come from a clear no-reply email address with an embedded footer that also indicates the inability to receive replies.

Can I send an email to multiple email addresses?

Yes, you can send as many emails as you like, however you will be unable to include multiple recipients on one email at this stage.

Can I send an email to addresses that aren’t saved as a contact or patient?

To keep your email safe and secure, the recipient’s email address must be confirmed and saved within a Patient Record or Contact.

How can I check to see the delivery status of an email I sent?

As with most email servers, a failure to deliver can take a long time and is not always immediately apparent. While you won’t be able to see a delivery status within MediRecords, if you’re concerned your email has not reached its destination, please speak to our Support team.

How can I view emails that I have previously sent?

A sent email will be logged as a Task in the Activities screen, and within the Patient’s Activities tab. This entry will include comprehensive details of the email, including all recipient and patient information, and even whether a file was attached or not, to provide peace of mind that your email went to the right place, and that you didn’t forget to attach that document.

I want to be confident that my patient information won’t be breached. What level of security is there when sending emails from MediRecords?

MediRecords utilises SMTP Port 587, as do many other major industry mail clients, such as Microsoft Outlook and Apple Mail. This is highly secure, encrypted and reliable, with additional layers of security compared to other ports.