MediRecords + Stripe

Faster and secure payments with MediRecords' Stripe integration

MediRecords now integrates with Stripe, offering a comprehensive in-app payment solution that simplifies financial workflows for healthcare practices.

MediRecords + Stripe integration

The MediRecords and Stripe integration enables practices to process payments seamlessly within the MediRecords platform, eliminating the need for third-party terminals or platforms.

With secure, PCI-compliant transactions, automated reconciliation, and flexible surcharging options, practices benefit from fast, reliable transactions that streamline financial operations. By consolidating both clinical and financial tasks within the platform, practices can save time, reduce costs, and focus on delivering exceptional patient care.

This is just the beginning, additional features will continue to roll out to further enhance Stripe’s functionality in MediRecords.

Phase 1 of the MediRecords Stripe integration includes:

In-app credit card payments: Accept payments directly within MediRecords, without the need for external terminals.
Built-in surcharging: Option to pass transaction fees to the payer or absorb them into practice costs.
Secure card storage: Safely store patient card details for one-click payments during future consultations.
Instant payment processing: Receive payment upon consultation completion, reducing delays or chasing payments.
Pre-payment for appointments: Allows patients to securely pay in advance, reducing no-shows and enabling practices to recoup cancellation costs.
Automated refunds: Process refunds directly through Stripe, minimising manual reconciliation.
Flexible Stripe connectivity: Each practice location can maintain separate finances by connecting to its own Stripe account, or all practices can consolidate under a single main Stripe account.
Seamless financial integration: Payments automatically sync with MediRecords’ financial module for streamlined reporting.

Why use Stripe in MediRecords?

MediRecords’ Stripe integration includes a built-in surcharging mechanism, giving practices the flexibility to either pass transaction fees to the payer or absorb them into their rates. MediRecords allows for seamless, one-click payments following consultations or upfront deposits, eliminating delays from direct deposits and reducing the need for follow-ups. While the payment process is handled within MediRecords, patient credit card details are not stored in the system. Instead, they are securely stored within Stripe, ensuring compliance with payment security standards.

Additionally, refunding Stripe payments through MediRecords automatically processes the refund via Stripe, removing the need for manual reconciliation between systems.

Example use cases

GP practice with returning patients: Returning patients can conveniently save their card details to simplify payments during consultations or to facilitate pre-payments or deposits when arranging future appointments.

Clinic with phone bookings: When booking over the phone, practices can take pre-payment for the entire appointment cost as a deposit, which can be allocated to an invoice post-consultation. Cancellations are handled with flexible refund options and penalty invoices.

Travelling patient for a one-time visit: If the Patient is not a usual member of your practice, is travelling for a one time visit, or a current patient that is not comfortable storing card details, the practice can enter the card information at the time of the consultation for a single transaction without needing to store the details.

Already a MediRecords customer? Get set up with Stripe today

To get started with Stripe, setup must be completed by a practice owner. Explore the Knowledge Base for step-by-step instructions, configuration tips, and everything you need to enable payments in MediRecords.

New to MediRecords?

If you want to learn how the Stripe integration can assist you in your practice, book a demo with our Sales team here.

Frequently asked questions

What is Stripe?

Stripe is a globally trusted payment processing platform that enables businesses to accept and manage online payments securely. Known for its reliability and compliance with industry security standards, Stripe offers fast, secure, and seamless transactions. By integrating Stripe into MediRecords, healthcare practices can process payments directly within the platform, eliminating the need for external terminals and streamlining financial workflows.

What are the key benefits of using MediRecords’ Stripe integration for my practice?

MediRecords’ Stripe integration allows practices to process payments within MediRecords without the need for third-party terminals or platforms. Key benefits include:

Secure, PCI-compliant transactions
Faster payment processing and automated reconciliation
Built-in surcharging options
Secure patient card storage for one-click payments
Reduced no-shows with pre-payment options
Streamlined financial reporting within MediRecords

Is there a cost associated with using Stripe in MediRecords?

There is no cost to enable Stripe in MediRecords. However, Stripe processing fees apply. Practices have the option to pass these fees to the payer through built-in surcharging or absorb them within their costs.

Is Stripe offering a discount to MediRecords Customers?

No, Stripe offers a standard rate for all customers upon registration. Fees may be negotiable directly with Stripe. If you choose to pass the fees onto the payer, it will cost nothing to you to process payments with Stripe as the fees will be added to the amount that is charged to the payer.

Are there specific business categories or practices that are restricted from using the Stripe service?

Yes, Stripe has restrictions on certain categories of businesses and practices that cannot use their service.

If your business falls under one of those listed, it is best to contact Stripe directly to discuss.

Does MediRecords store credit/debit card information?

No. MediRecords does not store any credit or debit card information. All credit/debit card and cardholder information are sent directly and securely to Stripe, where it is stored within their top-level infrastructure, which is fully PCI Level 1 certified to the highest standards. MediRecords only stores encrypted payer tokens and payment reference numbers and does not retain any other identifiable information in their servers. More information about Stripe security can be found here.

I’ve been using Stripe previously, outside of MediRecords. Can I connect with the same account?

Yes! During the connection process, simply type in the previously registered email address on the first page and follow the prompts to connect the account. This will connect your existing account to MediRecords, and you can retain the previous transaction history within your dashboard.