Customer Success Story
Helping people experiencing homelessness connect with healthcare
Homeless Healthcare is a pioneering organisation dedicated to providing essential medical care for people experiencing homelessness and marginalisation in Perth. What began as a modest car-boot clinic operating just eight hours a week has evolved into a robust healthcare provider, now delivering over 33,000 consultations annually across various sites and services, including a 20-bed medical respite centre. With MediRecords’ cloud-based technology supporting all of its operations, Homeless Healthcare has expanded its reach and efficiency in delivering care to vulnerable communities.
In a special feature on the Talking HealthTech podcast, Alison Sayer from Homeless Healthcare joined MediRecords’ Jayne Thompson and Tim Pegler to discuss how digital health solutions are reshaping healthcare delivery for underserved communities, enabling more inclusive, accessible care. Hosted by Sophie Turner, the discussion highlights the needs for flexible, access-anywhere cloud technology to support innovative new models of care.
“Our team is highly multidisciplinary—we have GPs, nurse practitioners, allied health professionals, caseworkers, registered nurses, enrolled nurses, and peer support workers all working together at our respite centre. MediRecords allows everyone to input their notes seamlessly, capturing every encounter our residents and patients have. Finding a system that combines primary healthcare with an inpatient module was a huge win. After extensive research, I found very few options in Australia that could meet this need.”
Alison Sayer, CEO, Homeless Healthcare
MediRecords’ cloud-based system, which includes our new Admissions module, enables Homeless Healthcare to access patient information on the go—an essential capability for mobile clinics and community outreach. Before switching to MediRecords, the organisation faced challenges with traditional software that required VPNs, often leading to connectivity problems. By eliminating these obstacles, MediRecords provides Homeless Healthcare with easy access to both inpatient and outpatient records from any location, empowering their multidisciplinary teams to deliver care in diverse settings.
Through its direct healthcare services to underserved populations, Homeless Healthcare has made a significant impact on reducing the health impacts of homelessness in Perth. Notably, their work has led to a 44% reduction in emergency department visits and a 47% decrease in hospital admissions, helping alleviate pressures on the wider healthcare industry.
Visit Talking HealthTech’s article to read more.
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