Holiday Customer Support Hours
 

December 20, 2024

Holiday Customer Support Hours

During the upcoming holiday season, the MediRecords team will be on break from the close of business on December 24, 2024, and will return on January 6, 2025. Our Support Team will still be available to assist you via email, chat, and phone during the following hours.

Christmas Day (25th December 2024)

Closed 

Boxing Day (26th December 2024) 

Closed 

27th December 2024 to 31st December 2024

9:00am to 5:00pm AEST

10:00am to 6:00pm AEDT

New Years Day (1st January 2025)

Closed 

2nd January 2025 and 3rd January 2025

9:00am to 5:00pm AEST

10:00am to 6:00pm AEDT

 

*Please note* 

The Support Team are only available Monday to Friday.

While we will strive to address urgent enquiries as quickly as possible, please keep in mind that response times may vary due to limited staff availability during this time.

1300 103 903

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Need help outside of our support hours?

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Click the button below and bookmark the link for quick access!

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    MediRecords Wrap-Up 2024
     
     

    December 20, 2024

    Let's Wrap Up 2024!


    Matthew Galetto - Founder and CEO

    As we close out 2024, I want to express my appreciation to the MediRecords team for their hard work and dedication, and to our partners and especially our customers for their continued trust and support. This year has been a meaningful one, with progress that reflects our commitment to innovation and healthcare interoperability.

    Driving Interoperability with FHIR

    This year, we continued to lead the way in implementing Fast Healthcare Interoperability Resources (FHIR) standards. By adopting FHIR, we’ve enabled more seamless and secure data sharing across healthcare systems, improving patient care and operational workflows.

    Innovation

    We worked with CSIRO to develop FHIR-compliant Smart Forms, starting with the Falls Risk Assessment, which allows for faster deployment of clinical tools to support better health outcomes. Our collaboration with Heidi Health brought the Heidi AI Scribe into our platform, helping clinicians manage documentation more effectively and freeing up time for patient care.

    Expanding Integration Capabilities

    Through our Connect platform, we’ve expanded our suite of APIs, making it easier for healthcare applications to integrate and share data. These tools are designed to support safer, more coordinated care in a digital health environment. Many of our customers have used these APIs to create tailored patient experiences, showcasing the flexibility and capability of our platform.

    Looking to 2025

    As we move into the new year, we will build on this year’s achievements by deepening our work in FHIR, introducing more AI-driven features, and strengthening our collaborations with partners and, most importantly, our customers. A key focus will be on streamlining critical workflows to enhance customer satisfaction and operational efficiency. We also plan to expand our premium features, including group appointment and consultation flows, organizational-level referral and diagnostic request management, clinical and business intelligence reporting, custom fields, admissions, and case management.

    Our unified healthcare platform—Care, Connect, and Engage—is making a difference. By supporting customers in growing their businesses, integrating with their systems, and enabling patients to stay connected with their clinics and doctors, we’re helping build stronger, more scalable healthcare solutions.

    Season's Greetings

    On behalf of everyone at MediRecords, I wish you and your families a safe and restful holiday season. To our customers, thank you for your continued support and trust—you are at the heart of everything we do. We look forward to working with you in 2025.

    Warm regards, 

    Matthew 

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      MediRecords Wrap Up 2023
       
       

      December 21, 2023

      Let's Wrap Up 2023!


      Matthew Galetto - Founder and CEO

      As the festive season of Christmas approaches, I want to say a big thank you to every member of the MediRecords team for their exceptional efforts this year. I would also like to thank our partners and, most importantly, our customers for their continued support.

      2023 has been a significant year for MediRecords. We have focused on a mission to be the number #1 trusted partner connecting clinicians, partners and patients, delivering exceptional customer value. We have renewed our large-scale contracts and continue to execute complex, impactful projects. In parallel, we have been helping a growing list of clinics modernise their businesses by transitioning to our technology to meet the demands of an evolving world.

      This year, we proudly unveiled our “Care, Connect, Engage” strategy, reinforcing our commitment to being the premier digital health partner of choice.

      Key to our progress this year was the launch of MediRecords 2.0, a major milestone in our journey. This upgrade introduced innovative features like complex case management, custom worklists, on-demand email, and advanced ordering workflows for medications, referrals, and diagnostic tests. Additionally, we strengthened our position in the market with our leading FHIR connectivity, enabling our customers to offer unique digital experiences through API integrations.

      The MediRecords team has been diligently developing our Inpatient Admissions module that complements our Primary Care (Outpatient) module, creating a complete and comprehensive longitudinal health record. We are super excited to deliver this to market in 2024, with our first customers getting early access as part of our beta program starting in January.

      Next year will also see our new patient engagement platform launch, which will replace our current mobile application. We look forward to sharing more information in coming months.

      Moreover, we’ve established a flexible deployment capability, giving our enterprise customers more options and control over how MediRecords might operate within their organisation.

      Season's Greetings and Looking Ahead

      On behalf of the entire MediRecords team, I extend our warmest wishes to you and your loved ones. Have a wonderful Christmas and New Year’s holiday break. Stay safe, relax, and enjoy your time with friends and family. We look forward to seeing you again next year.

      Kind regards, Matthew.

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