Sizzling summer updates
 
 

Sizzling Summer Updates

The MediRecords team is turning up the heat this summer with a range of exciting product enhancements!

Inspired by user feedback and our team’s appetite for innovation, the enhancements include streamlined prescribing and clinical workflows, centralised billing for multi-practice sites, user customisation options and much more. These sizzling updates are designed to boost efficiency and enhance your experience with MediRecords!

Check out the enhancements below, and stay tuned for even more enhancements that will supercharge your productivity and elevate your care this summer. Releases for these new features will start from 27 January 2025. Please refer to the table for the scheduled release dates. Note that these dates are subject to change, so we recommend checking back regularly, as the table will be updated as features go live.

Enhancement Name

Enhancement Description

Availability

Status

Prescribe menu labelling update

The prescribing drop-down menu options are being renamed to provide clearer, more intuitive labels, ensuring prescribers can easily understand their actions. There are no functional changes, just improved labels for ease of use:

  • E-Prescribe → Save Draft (eRx)
  • E-Prescribe and Print → ePrescribe
  • Prescribe → Save Draft (Paper)
  • Prescribe & Print → Prescribe (Paper)
  • Prescribe and New → Save and New (Paper)

This update aims to enhance user experience by offering more transparent and descriptive button labels.

All customers

(Standard and Premium)

Release Completed

Enhanced dose list & search function

The Dose menu in the prescribing window will soon include additional options and a search feature. This update will support prescribers, particularly in medicinal cannabis clinics, by offering more accurate dose choices, such as 0.5ml or 1 puff, and saving time when creating prescriptions. The new search functionality allows providers to quickly find the doses they need and easily save them to their Favourites, eliminating the need to manually enter doses for each prescription.

All customers

(Standard and Premium)

Release Completed

New medicinal cannabis forms in Drug Recipes

The Drug Recipe form list will soon be expanded to include Dried Herb, Dried Flower, and Cartridge options. This update will provide medicinal cannabis clinics and prescribers greater flexibility, allowing them to describe medications more accurately and streamline the prescription process.

All customers

(Standard and Premium)

Release Completed

PBS/RPBS filter enhancement

Easily filter out non-PBS/RPBS medications to streamline prescribing for patients eligible for reduced pharmacy costs. The filter can be applied across drug searches, Drug Recipes, Drug Classes, and Favourites, ensuring you only see PBS/RPBS-listed medications, saving time and improving prescribing accuracy. Ideal for providers who prescribe predominantly from the PBS/RPBS list, such as GPs who bulk bill.

All customers

(Standard and Premium)

Release Completed

Enhanced medication view: Added Prescribed As, Days Between Repeats and Annotations

The Expanded Medication View will soon include Prescribed As, Days Between Repeats, and Annotations, allowing prescribers to easily review key prescription details and how medications were prescribed, all within the Medications grid.

All customers

(Standard and Premium)

Release Completed

Extended Prescription Preview Area

The Prescription Preview display area will be expanded and headers added, enabling users to easily view prescription information from any page in the prescribing workflow, at any time.

All customers

(Standard and Premium)

Release Completed

AIR Claim Status & Failure Messages in Immunisation Grid

AIR Claim Status and Failure Messages will be added to the patient’s Immunisation Grid, allowing users to quickly view the status of outstanding claims or check if an immunisation has been successfully claimed, all within the patient context. This update will help streamline the process of managing immunisation claims.

All customers

(Standard and Premium)

Release Completed

Admission Notes Custom View

The Admission Notes Custom View allows users to personalise their experience by choosing between the existing summary view (the new default option) or a new detailed preview option. This enhancement eliminates the need to open each individual note, enabling users to quickly navigate through patient notes. By saving time and reducing clicks, this feature streamlines the workflow and improves overall efficiency.

Admissions Customers (Premium)

Release Completed

Enhanced Route List & search function in Drug Recipes

The Drug Recipe Route list now aligns with Medications for improved accuracy in electronic prescribing, with a new search function to streamline recipe creation.

All customers

(Standard and Premium)

Release Completed

New Clinical Templates

Discover a comprehensive suite of new clinical templates designed to enhance assessments, streamline care delivery, and support informed decision-making. These include:

  • Observations: Range of Motion (ROM) Upper Limb, Range of Motion (ROM) Lower Limb, Audiogram
  • Examinations: Absolute Cardiovascular Risk Assessment (CVD), Pain Scale Assessment, Glasgow Coma Score/Scale, Eye-Enhanced, Anthropometry, Sharpened Romberg, Neurovascular
  • Health Assessments: Alcohol Use Disorders Identification (AUDIT), Post-traumatic Stress Disorder Checklist (PCL-5)

All customers

(Standard and Premium)

Release Completed

Enhanced Centralised Billing for multi-location practices

MediRecords recently introduced Centralised Billing, enabling users to easily create and manage multiple practices within a single MediRecords customer account. This feature simplifies payment management for organisations with multiple locations. In our upcoming release, you’ll be able to select the desired practice directly from the Invoices, Quotes, Adjustment, and Payment screens. This update will save you time, reduce clicks, and create a more efficient billing process.


For instructions on how to enable Centralised Billing, visit our Knowledge Base article here.

All customers

(Standard and Premium)

Release Completed

Invoice Notes enhancement

Invoice Notes will soon be updated regardless of the invoice status. Previously, the Notes field was disabled once the invoice transitioned away from 'On Hold,' preventing users from capturing important updates like payment delays or awaiting cheque details. With this enhancement, users can maintain a running commentary and add any relevant information about the invoice at any stage, ensuring full visibility and better tracking throughout the payment process.

All customers

(Standard and Premium)

Release Completed


New Account Notes feature

A new feature for adding, updating, and managing account-related notes will soon be available in the billing section of the Accounts Tab. With the upcoming Notes feature directly in the Accounts tab, you’ll be able to capture and access account-specific notes without leaving the billing area. This update will streamline your workflow, keep patient records organised, and ensure important account details are always easily accessible.

All customers

(Standard and Premium)

Release Completed

Credit information added to Invoice

The credit and balance due information will be added directly to the invoice, providing increased visibility of the patient’s account. This enhancement streamlines billing by making it easier to track payments and balances when billing from an appointment or the Waiting Room.

All customers

(Standard and Premium)

Release Pending (Estimated w.c. 24.02.25)

New Patient Header Expand/Collapse feature

A new Collapse/Expand Header feature will soon be introduced in the Patient Header Section, allowing users to manage screen space efficiently. With clearly visible buttons, users can toggle between a full or condensed view, improving navigation and maximising vertical viewing for Patient Records.

All customers

(Standard and Premium)

TBD

New Customisable  Patient Header Widget

The new Customise Patient Header Widget feature will soon allow users to tailor the Patient Header to their unique preferences. With the “Customise Patient Header” toggle, users can personalise the widget and adjust header settings to display the most relevant information. Practices can enable this feature by contacting their Customer Success Manager. Once enabled, users can access the 'Customise Patient Header Widget' in the top right-hand corner of the Patient Header and select up to eight Patient Indicators for a more streamlined and personalised view.

All customers

(Standard and Premium)

TBD

Ability to send an email to multiple recipients

The new multi-recipient email sending feature will allow users to send emails to multiple recipients simultaneously using the ‘Copies To’ field in Email on Demand. The enhanced ‘Recipient’ field under the Contact tab will also support multiple contacts, ensuring secure and efficient communication. This update streamlines workflows, reduces manual effort, and strengthens audit capabilities.

All customers

(Standard and Premium)

TBD

Want to know more about the upcoming features?

Current customers can contact their Customer Success Manager or email  success@medirecords.com for more details.

New to MediRecords? Click the button below to schedule a demo with our Sales team!

Holiday Customer Support Hours
 

Holiday Customer Support Hours

During the upcoming holiday season, the MediRecords team will be on break from the close of business on December 24, 2024, and will return on January 6, 2025. Our Support Team will still be available to assist you via email, chat, and phone during the following hours.

Christmas Day (25th December 2024)

Closed 

Boxing Day (26th December 2024) 

Closed 

27th December 2024 to 31st December 2024

9:00am to 5:00pm AEST

10:00am to 6:00pm AEDT

New Years Day (1st January 2025)

Closed 

2nd January 2025 and 3rd January 2025

9:00am to 5:00pm AEST

10:00am to 6:00pm AEDT

 

*Please note* 

The Support Team are only available Monday to Friday.

While we will strive to address urgent enquiries as quickly as possible, please keep in mind that response times may vary due to limited staff availability during this time.

1300 103 903

Submit a Request

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Need help outside of our support hours?

Our Support Knowledge Base is available 24/7 and boasts over 1,000 ‘how to’ guides, FAQ’s and articles, complete with step-by-step instructions and supporting images to help you with your general day-to-day.

Click the button below and bookmark the link for quick access!

MediRecords Wrap-Up 2024
 
 

Let's Wrap Up 2024!


Matthew Galetto - Founder and CEO

As we close out 2024, I want to express my appreciation to the MediRecords team for their hard work and dedication, and to our partners and especially our customers for their continued trust and support. This year has been a meaningful one, with progress that reflects our commitment to innovation and healthcare interoperability.

Driving Interoperability with FHIR

This year, we continued to lead the way in implementing Fast Healthcare Interoperability Resources (FHIR) standards. By adopting FHIR, we’ve enabled more seamless and secure data sharing across healthcare systems, improving patient care and operational workflows.

Innovation

We worked with CSIRO to develop FHIR-compliant Smart Forms, starting with the Falls Risk Assessment, which allows for faster deployment of clinical tools to support better health outcomes. Our collaboration with Heidi Health brought the Heidi AI Scribe into our platform, helping clinicians manage documentation more effectively and freeing up time for patient care.

Expanding Integration Capabilities

Through our Connect platform, we’ve expanded our suite of APIs, making it easier for healthcare applications to integrate and share data. These tools are designed to support safer, more coordinated care in a digital health environment. Many of our customers have used these APIs to create tailored patient experiences, showcasing the flexibility and capability of our platform.

Looking to 2025

As we move into the new year, we will build on this year’s achievements by deepening our work in FHIR, introducing more AI-driven features, and strengthening our collaborations with partners and, most importantly, our customers. A key focus will be on streamlining critical workflows to enhance customer satisfaction and operational efficiency. We also plan to expand our premium features, including group appointment and consultation flows, organizational-level referral and diagnostic request management, clinical and business intelligence reporting, custom fields, admissions, and case management.

Our unified healthcare platform—Care, Connect, and Engage—is making a difference. By supporting customers in growing their businesses, integrating with their systems, and enabling patients to stay connected with their clinics and doctors, we’re helping build stronger, more scalable healthcare solutions.

Season's Greetings

On behalf of everyone at MediRecords, I wish you and your families a safe and restful holiday season. To our customers, thank you for your continued support and trust—you are at the heart of everything we do. We look forward to working with you in 2025.

Warm regards, 

Matthew 

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    MediRecords Wrap Up 2023
     
     

    Let's Wrap Up 2023!


    Matthew Galetto - Founder and CEO

    As the festive season of Christmas approaches, I want to say a big thank you to every member of the MediRecords team for their exceptional efforts this year. I would also like to thank our partners and, most importantly, our customers for their continued support.

    2023 has been a significant year for MediRecords. We have focused on a mission to be the number #1 trusted partner connecting clinicians, partners and patients, delivering exceptional customer value. We have renewed our large-scale contracts and continue to execute complex, impactful projects. In parallel, we have been helping a growing list of clinics modernise their businesses by transitioning to our technology to meet the demands of an evolving world.

    This year, we proudly unveiled our “Care, Connect, Engage” strategy, reinforcing our commitment to being the premier digital health partner of choice.

    Key to our progress this year was the launch of MediRecords 2.0, a major milestone in our journey. This upgrade introduced innovative features like complex case management, custom worklists, on-demand email, and advanced ordering workflows for medications, referrals, and diagnostic tests. Additionally, we strengthened our position in the market with our leading FHIR connectivity, enabling our customers to offer unique digital experiences through API integrations.

    The MediRecords team has been diligently developing our Inpatient Admissions module that complements our Primary Care (Outpatient) module, creating a complete and comprehensive longitudinal health record. We are super excited to deliver this to market in 2024, with our first customers getting early access as part of our beta program starting in January.

    Next year will also see our new patient engagement platform launch, which will replace our current mobile application. We look forward to sharing more information in coming months.

    Moreover, we’ve established a flexible deployment capability, giving our enterprise customers more options and control over how MediRecords might operate within their organisation.

    Season's Greetings and Looking Ahead

    On behalf of the entire MediRecords team, I extend our warmest wishes to you and your loved ones. Have a wonderful Christmas and New Year’s holiday break. Stay safe, relax, and enjoy your time with friends and family. We look forward to seeing you again next year.

    Kind regards, Matthew.

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