MediRecords makeover brings new features for multidisciplinary care

MediRecords makeover brings new features for multidisciplinary care

Innovative cloud electronic health record company MediRecords has released a major makeover of its entire platform, including new features supporting team-care.

The MediRecords 2.0 release implements a new user interface designed to optimise screen space, simplify navigation, and increase prominence for alerts and notifications.

Another new feature is a universal communications bar for real time chat between team members from anywhere in MediRecords, with email integration coming soon.

In recognition of healthcare providers’ increasingly fragmented work lives, clinicians can now see a calendar view that shows their appointments across multiple clinics.

MediRecords has also introduced multi-factor authentication, which bolsters existing security options, such as Azure Active Directory integration.

A major program of work throughout 2023 will see additional features released, including:

  • Case Management
  • Group Appointments
  • An inpatient module with admissions, charting, handovers, and medication management
  • Letter writer tool upgrade
  • Email on demand
  • Payments integration.

MediRecords founder and Chief Executive Officer Matthew Galetto said providing the flexibility to support multidisciplinary, value-based care was central to the platform redesign.

“The Federal Government’s Strengthening Medicare Taskforce pointed to the importance of multidisciplinary care in general practice and allied health. MediRecords is committed to supporting new ways of delivering connected care to people with chronic conditions, wherever they are in Australia.”

MediRecords clients include virtual emergency departments, private hospital consulting suites, government agencies, telehealth and virtual care providers, general practitioners, specialists, and multidisciplinary clinics.

Media inquiries

To arrange to speak with Mr. Galetto, or for further information on MediRecords 2.0, please email Tim Pegler or call 0412 485 146.

ABOUT MEDIRECORDS

Established in 2014, Australian digital health technology company MediRecords offers a flexible and scalable cloud-hosted electronic health record and patient management system used across the continuum of Australian healthcare.

MediRecords has significant contracts with Queensland Health and the Department of Defence. In March 2020, MediRecords and healthdirect collaborated to deliver the National Coronavirus Helpline, which was an integral part of the Australian Government’s response to the Coronavirus (COVID-19) pandemic.

For further information, visit MediRecords.com

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    MediRecords stepping into outpatient clinics at MQ Health

    MediRecords stepping
    into outpatient clinics
    at MQ Health

    Leading Australian cloud health software company MediRecords will be the new clinical record system for MQ Health outpatient clinics.

     

    MediRecords has been selected following a competitive tender process to support 18 clinics providing a range of services including breast health, cardiology, endocrinology, haematology, neuropsychology, neurology, ophthalmology, plastic and reconstructive surgery, and urology.

    The project will also involve integration with MQ Health’s electronic medical record, an InterSystems TrakCare solution.

    MediRecords CEO Matthew Galetto welcomed the partnership with MQ Health’s leading clinicians, researchers, students, and Australia’s first university-owned teaching hospital.

    “This is an amazing opportunity to support the work of multidisciplinary outpatient clinics providing such vital services to Sydney residents,” Mr Galetto said. “We look forward to working with MQ Health teams and getting data migration and implementation under way.”

    MediRecords supports hospital and outpatient clinic clients including:

    • The Victorian Virtual Emergency Department and Northern Health mental health team, as an ePrescribing system
    • Queensland Health’s Metro North Virtual Emergency Department as an ePrescribing system
    • 13 Queensland Health Hospital and Health Services as a billing and claiming system for outpatient clinics
    • My Emergency Doctor virtual teams providing senior emergency physicians to Urgent Care Centres, hospitals and ambulance services across Australia
    • Private hospital Visiting Medical Officer consulting suites as an electronic health record (EHR) and patient management system.

    MediRecords is also the clinical EHR for another major university.

    For the full list of MQ Health clinics, see MQ Health Medical Services & Clinics.

    Media inquiries

    To arrange to speak with Mr Galetto, or for further information on the MQ Health project, please email Tim Pegler or call  0412485146.

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      MediRecords on FHIR at Northern Health
       

      MediRecords on FHIR
      at Northern Health

      Mental Health teams at Northern Health now have access to the MediRecords e-Prescribing platform, following successful integrations with the hospital’s patient administration system (PAS) and Clinical Patient Folder (CPF) software.

       

      The pioneering FHIR (Fast Health Interoperability Resources) connections mean doctors don’t have to search a second database for patient records and can generate electronic prescriptions quickly, informed by current clinical information, including allergies and medication histories. Prescription records are then sent to CPF in real time, and no longer have to be posted to patients or manually scanned and uploaded to hospital digital records.

      The FHIR go-live signals Phase 2 of MediRecords’ implementation at Northern Health, following an initial launch as a stand-alone system for Victorian Virtual Emergency Department (VVED) doctors in July 2022. Wider use of the e-Prescribing system is being adopted, with Northern’s Outpatient clinics and mental health included in a staggered roll out from 31st January 2023. This implementation was the first FHIR implementation performed at Northern Health.

      MediRecords Chief Executive Officer Matthew Galetto said Northern Health had demonstrated the benefits of using industry-leading FHIR technology to streamline data interoperability and support efficient patient care in a hospital setting.

      “It is important for healthcare organisations investing in new digital health projects to future proof their investments by adopting the latest standards. Implementing FHIR will help organisations stay ahead of the curve and meet near future regulatory requirements,” Mr Galetto said.

      Mr Galetto said MediRecords would be releasing additional FHIR integration pathways for clients throughout 2023, as part of the Connect pillar underpinning the MediRecords platform.

      “We are fortunate to be at the forefront of FHIR development in Australia, thanks to our role in the Leidos-led consortium delivering a new Health Knowledge Management (HKM) system for the Australian Defence Force,” Mr Galetto said.

      “Data sharing for the HKM project has applicability throughout Australian healthcare and means we will be able to connect health care records in primary care all the way up to hospital, or tertiary care. This will help provide patients and clinicians with access to the right data at the right time, with significant safety benefits.”

      Mr Galetto thanked Northern Health for being an early adopter of the technology, the first time MediRecords has been deployed in a hospital setting supporting virtual care.

      “The Northern Health team are pioneers in virtual care and are now leading the way in connecting patient information systems.”

      Northern Health’s Mental Health Division provides hospital-based, community and specialist mental health services to youth, adults and aged people across northern and western Melbourne. The introduction of ePrescribing means prescriptions can be sent instantly and electronically to patients or carers, with a QR code to be scanned at pharmacies for dispensing. This provides significantly faster access to new and repeat medications for mental health clients.

      Media inquiries

      For further information, please email Matthew Galetto on matthew@medirecords.com or Tim Pegler at tim.pegler@medirecords.com

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        MediRecords Product Update: Consent Module
         

        Product update:
        Consent Module

        MediRecords is excited to announce another product update, the Consent Module.

        The Consent Module addresses a critical need in healthcare – the need to capture and store electronic consent forms (and help make clipboards and paper-based questionnaires a thing of the past). 

        MediRecords’ Consent Module has the flexibility to record consent for various procedure types or investigations. The Consent module is per-patient and used to capture and store the Consent type, scope, and associated documentation required (coming soon). 

        It shows exactly what the patient has provided consent for or rejected. This includes concepts such as Advanced Care Directives, information disclosure to third parties, acceptance of privacy policies and more. 

        You can open this new feature via a new tab at the top of the patient record, for quick viewing access. Potential ways to use the Consent Module include: 

        1. New Patient Registration form – patients can sign consent for a practice to begin collecting their medical information 
        2. Advanced Care Directive – patient provides consent for their care if they become unable to make these decisions themselves 
        3. Procedural consent – Useful in pre-admission workflows – consent for upcoming procedures or treatment 
        4. Do Not Resuscitate – orders given by the patient not to resuscitate if they fall unconscious

        Future enhancements are imminent for this feature. In future releases you will be able to upload a Consent document directly to the Consent record, so that you can store paper consent forms along with electronic records.  

        To learn more about the Consent Module and how you can implement it for your business, please follow the link to our Knowledge Base articles below or contact our friendly Support team. 

        If you have feedback on our new feature, please reach out to your account manager. We would love to hear from you!  

        Consent Module Support Knowledge Base article 

         All new customers are welcome to book a demonstration to learn how MediRecords can support your organisation today

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          MediRecords powers paperless prescribing at Australia’s first virtual Emergency Department

          MediRecords powers paperless prescribing at Australia’s first
          virtual Emergency Department

          Leading Australian cloud health software company MediRecords is playing a vital role in the Victorian Virtual Emergency Department(VVED), helping to reduce pressure on hospitals and ambulances across the state.

           
          From today, MediRecords will enable VVED doctors to send electronic prescriptions direct to patients or their carers, reducing paperwork and postage and transportation costs.
           
          As the project progresses, MediRecords’ commitment to FHIR technology (Fast Healthcare Interoperability Resources) will mean the hospital’s patient administration system and data warehouses are seamlessly updated with information such as medication requests.
           
          Northern Health launched Australia’s first virtual emergency department (ED) in 2020, aiming to reduce avoidable ‘presentations’ at the hospital and minimise infection risks for patients and staff.
           
          The virtual ED has been so successful the Victorian Government expanded it to a statewide service, and last week announced additional funding to enable care for up to 500 patients per day. The VVED is also supporting people in residential aged care and COVID-positive patients being cared for in the community.
           
          More than 70 per cent of patients using the VVED do not need to attend at the hospital or require ambulance transport. Patients are initially triaged by a nurse who assesses whether the patient can be assisted with medication or by an online doctor or physiotherapist, can wait to see their usual GP, or need to go to hospital.
           

          MediRecords CEO Matthew Galetto said integrated electronic prescribing gave patients quicker access to medication while reducing paperwork for the VVED team.

          “Hospitals and ambulances are under incredible pressure as COVID-19 cases rise. MediRecords is proud to help reduce this stress by supporting the vital work of the Victorian Virtual Emergency Department.”

          Media inquiries

          To arrange to speak with Mr Galetto, or for further information on the VVED project, please email tim.pegler@medirecords.com.

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            MediRecords Product Update: Work Lists & User Groups
             

            Product update:
            Work Lists &
            User Groups

            MediRecords launches Work Lists and User Groups

            A lot of product development has been happening here at MediRecords, and we’re excited to launch two new features with you – Work Lists and User Groups!

            Works Lists and User Groups will assist staff in creating efficiencies across their day by helping them keep track of and set due dates for work items, and ensure tasks are completed on time. This feature will also allow staff to create work items for individuals or a group of their colleagues to complete.  

            Through Work Lists, you can create a list of Tasks and Clinical Actions and then share the list with a group of users. When a Task or Clinical Action is marked as completed by someone in the user group, this will update the item for all users assigned to the group. 

            Benefits: 

            • Keep track of work items in MediRecords, so other staff can assist if a colleague is absent. 
            • Comprehensive medicolegal audit trail, storing activity records against a patient.  
            • Drive efficiencies in daily activities through setting due dates for Tasks, Clinical Actions and Work Lists, and receive notifications of upcoming work items that are due for completion. 
            • Manage patient-centred workflows such as Care Plan-related tasks and other chronic disease management programs.  

            Worklists:  

            Work Lists allow you to create Tasks and Clinical Actions to track the ongoing care of single or multiple patients. Each activity is stored against the patient record, providing a comprehensive medicolegal audit for items related to patient care, both clinical and administrative.  

            For example, if a nurse needs to make observations of multiple patients on a particular day, completing this via a Work List will streamline the process and ensure that each time the nurse updates a completed task, it will be saved against the patients’ clinical record.  

            Work Lists can also be printed as a day sheet of items to complete, making it easy for staff to work through their daily requirements. 

             

            User Groups:  

            Create groups of users to send Clinical Actions, Tasks, or Work Lists to multiple team members. For example, once set up, you can now send a task to all nurses at once, notifying all users in that group. When a user in that group updates the task, this will update the item for all users assigned to the group. 

            To learn more about Work Lists and User Groups and how you can implement them in your business today, follow the links to our Knowledge Base articles below or contact our friendly Support team. 

             We look forward to hearing how you’re using this handy new functionality. 

            Work Lists and User Groups Support Knowledge Base article links: 

             All new customers are welcome to book a demonstration to learn how MediRecords can support your organisation today. 

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              FHIRing up the Australian Defence Force
               

              FHIRing up the Australian Defence Force

              Hear how FHIR is connecting the entire Defence health ecosystem with OntoServer at its heart!

               
              At the recent Inaugural Australasian CXO Healthcare Cloud Summit in Sydney, MediRecords CEO and Founder, Matthew Galetto, presented a case study on how FHIR is connecting the entire Defence health ecosystem. 
               
              View the video below! 
               
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                Taking the pulse on digital health
                 

                Taking the pulse on
                digital health

                MediRecords attended a packed Digital Health Festival in an icy Melbourne on 31 May and 1 June. The conference was the largest face-to-face event since the pandemic and attracted international speakers and delegates from across Australia.

                 

                A recurrent theme was that telehealth has been normalised during the pandemic and is now an everyday tool for doctors and specialists. But while digital and virtual care technology is widely used, too many systems still don’t share information and healthcare professionals are fed up with having to use multiple, disconnected products.

                Here are some snapshots from the festival:

                Australian Digital Health Agency CEO Amanda Cattermole said the agency remains committed to a connected healthcare system through which data passes, “seamlessly, safely and securely”. Ms Cattermole said a new National Digital Health Strategy is imminent and that the ADHA has three key roles:

                1. Creating a collaborative environment that accelerates adoption of digital technology, including stewarding and supporting state government initiatives.
                2. Building and providing ‘infrastructure glue’ that is FHIR enabled, web-based and includes a new health API gateway to national digital health systems, due by the end of 2022.
                3. Co-designing a governance framework, or the ‘guardrails’ for a national healthcare interoperability plan.

                ADHA projects under way also include:

                • a national digital children’s health record, replacing state-based systems
                • a framework for sharing population health data ethically and securely
                • a national digital imaging platform for diagnostic medical imaging, and
                • a My Health Record mobile app.
                Dr Paresh Dawda, Director and Principal at Prestantia Health and Next Practice in Canberra, illustrated the importance of user experience design and interoperable health data systems by talking about a typical work day. Dr Dawda spends an estimated eight minutes every morning logging into 16 different clinical systems. Cumulatively that’s more than 30 hours per year that he can’t spend on patient care and the cost to his business could be $9800 per clinician per year. While digital technology, “is often held up as the solution to clinician burnout, it can also be part of the problem”, he said. True interoperability would mean clinicians could use fewer systems to access the same amount of data, freeing time to dedicate to patient care.
                 

                My Emergency Doctor founder and Medical Director Justin Bowra explained how virtual ED doctors help improve patient flow and reduce clinical risks at hospitals and urgent care centres. Dr Bowra said MED clinicians conduct case conferences via video calls, including reviewing the status of patients waiting in ambulances. The case conferences enable patient flow decisions that reduce ED wait times, such as advising that patients can go direct to theatre. The service also provides clinical decision support and mentoring to on-site doctors and an auditable recording of all interactions.

                Caligo Health Managing Director Dr Amandeep Hansra said the COVID-19 pandemic had catapulted digital health innovation forward by at least a decade, creating created consumers who are actively engaged in their care and demand access to and control of personal data. The pandemic had also created a mountain of data — 30% of global data comes from health — that could be the foundation for scalable analytics and AI-driven businesses. 

                e-Health Queensland Health Deputy Director General Damian Green walked festival goers through the Sunshine State’s digital strategy, emphasising the importance of human-centered design and delivering equitable healthcare access for First Nations peoples and diverse communities. Mr Green said clinicians were required to work with too many products and ‘system sustainability’ would necessitate fewer systems with the requisite data for better decision making. He said safety was at the heart of all digital investment decisions and told vendors, “if you can show you are going to improve outcomes, then talk to us.”

                Victorian Department of Health Chief Digital Officer Neville Board placed patient safety as the destination for the Garden State’s digital health roadmap. Mr Board said reducing risks to patients caused by paper-based processes was a major priority and showed how e-prescribing significantly reduces risks of medication errors. Victoria has also committed to a Health Information Exchange that enables interchange of information between all hospitals.

                Neville Board placed patient safety as the destination for the Garden State’s digital health roadmap. Mr Board said reducing risks to patients caused by paper-based processes was a major priority and showed how e-prescribing significantly reduces risks of medication errors. Victoria has also committed to a Health Information Exchange that enables interchange of information between all hospitals.

                Victorian Chief Digital Officer Neville Board highlights the risks of handwritten medication notes.

                Alcidion CEO Kate Quirke said procurement processes in Australia were a deterrent to innovation and that many Proof of Concept projects did not proceed to implementation because contractual requirements were too onerous.

                Former Deputy Chief Medical Officer Dr Nick Coatsworth said healthcare start-ups need to be thoroughbreds capable of going the distance, rather than flashy unicorns. And the secret to designing an enduring product? Make sure you’re solving problems for patients and their families.

                Dr Emma Rees, Founder and CEO of women’s healthcare platform Femma, said health care should not cease when a patient leaves the room and be suspended until a follow-up appointment. Dr Rees said “the future of healthcare is a hybrid model” where patients have clinically curated, individual management plans and on-demand access to education materials and nutritional, exercise, mindfulness and yoga programs.

                Image courtesy of ResApp

                Australian start-up ResApp has developed a digital diagnostic app for respiratory illnesses, available on mobile devices. The ResApp tool listens to a patient cough five times and then sends a report direct to a GP. ResApp CEO Dr Tony Keating said trials in India and the US had shown a high level of accuracy in diagnosing COVID-19. Using the app for initial diagnosis could make up to 80% of RAT and PCR testing unnecessary, bringing immediate benefits for patients, cost savings for governments and environmental benefits. 

                The Global Healthcare Lead for Zoom, Ron Emerson, said research by a leading US healthcare provider had shown that 70 per cent of patients attending at urgent care facilities could be safely seen by a virtual health care clinician, helping to relieve pressures on overcrowded hospitals. Zoom is now being used by prestigious US healthcare organisations, including the Mayo Clinic, Johns Hopkins and New York Presbyterian hospitals.

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                  MediRecords to provide health records to the Australian Defence Force

                  MediRecords to provide
                  health records to the
                  Australian Defence Force

                  Australian digital health company MediRecords will play a key role in a $299 million overhaul of the Australian Defence Force (ADF) electronic health records system.

                   

                  The new ‘health knowledge management system’, known as Joint Project 2060 Ph4, will be delivered by a consortium of Australian and international companies, led by Leidos Australia.

                  Joint Project 2060 Ph4 will see the ADF’s legacy system replaced with a modern, patient-centric solution that stores, aggregates and analyses health data and information for Defence personnel and connects GP and allied health care with emergency and hospital care.

                  This will ensure clinical information is accurately recorded and included in an ADF member’s health record to enable appropriate, on-going care, wherever they are serving.

                  MediRecords, which was instrumental in setting up the Federal Government’s Coronavirus Helpline, will provide the technology to deliver primary and allied health care to 85,000 ADF staff.

                  MediRecords Chief Executive and founder Matthew Galetto said the company looks forward to working in the consortium to provide clinical services to Defence.

                  “Leidos and Defence recognise that MediRecords has developed a leading Australian commercial off-the-shelf health care solution,” Mr Galetto said.

                  “The (health knowledge management) solution represents the next-generation health care technology,” said Mr Galetto. “Traditional legacy healthcare IT systems are not keeping pace with modern technology – especially when you have a global workforce with unique requirements.”

                  “MediRecords has the experience and capability to provide next generation cloud-based health care solutions.”

                  Work has started on the project, with initial operating capability planned for November 2023 and final operating capability in 2025. JP2060 Phase 4 is expected to create up to 187 fulltime jobs.

                  Other Australian companies in the winning consortium include Alcidion Group, Ascention, Coviu Global, Fred IT Group, Nous Group, Philips Electronics Australia, Precision Medical, and Titanium Solutions Australia.

                  MediRecords currently works with health providers, government departments and private enterprises across Australia.

                  “This Defence project will underpin our expansion strategy, bringing cloud-based health care solutions to companies and governments across Australia and internationally,” said Mr Galetto.

                  Media inquiries

                  For further information or to discuss the partnership in detail with Mr Galetto, please contact Janine MacDonald at P&L Corporate Communications on +61 478 492 110.

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                    NetMD – How MediRecords has taken the remoteness away from general practice

                    How MediRecords has taken remoteness away from general practice.

                    Andrew Dyson MR Connect

                    Andrew Dyson, Digital Health Business Consultant

                    NetMD are a medical centre with a difference. Their aim is to use modern technology to deliver general practice.

                    NetMD do this, using MediRecords, Coviu and e-scripts, to offer medical teleconsultations online. Sixty percent of their consultations are now performed this way.


                    The Challenge

                    “I was working with Medical Director,” says NetMD general practitioner, Dr Leo Gunaseelan, “It cost $80 to $100K to install, plus a technician to fly from Cairns to do this at $3K a day, and yearly maintenance costs of $15 to $20K. With MediRecords I can manage everything myself, and I don’t need anyone’s help. I have freedom.”

                    Dr Gunaseelan specialises in family medicine and rural medical care. He runs NetMD as an online teleconsulting service to ensure he is accessible to patients, no matter where they are based.

                    “I have been working with MediRecords for five years,” says Dr Gunaseelan, “They are great, and have good support staff. MediRecords are fully cloud-based and I never need to take a day off. I have one week away a month and just work from wherever I am. That way, my patients don’t miss out on treatment.”


                    How is MediRecords Used?

                    Patients don’t need any special equipment to access NetMD services– just a phone, and a mobile or internet signal.

                    “Patients love it,” says Dr Gunaseelan, “You don’t need high quality internet- just a satellite signal will do. Patients don’t need to come into the practice. I can provide my services to them from anywhere in the world, and it’s working well.”

                    Dr Gunaseelan has been practicing for over 30 years, throughout rural New Zealand, Europe and the remote mining regions of Australia.

                    “My work with Rio Tinto involves looking after patients from Tasmania and remote Queensland. I can train medical staff in the mines to use and read the medical equipment, and then I can read the results from wherever I am. Remoteness has been taken away.”

                    Patients can also book consultations on the NetMD website and use the MediRecords app to access test results straight away.

                    “The app is the main point of difference,” says Dr Gunaseelan, “I have 3,000 patients, and they all use it and check it regularly. Before, I had a nurse, who was only looking after recalls by phone and mail. Now I don’t need her- I just click a couple of buttons and a text is sent to my patient with a link to make an appointment. It’s as perfectly simple as that.”

                    In addition, MediRecords provides health to visitors to Dr Gunaseelan’s general practice.

                    “I look after about 15,000 tourists every year,” says Dr Gunaseelan, “In two minutes they have the prescription they need emailed to their phone. They always say, ‘wow, why don’t we have this at home?’”


                    Looking Forward

                    Dr Gunaseelan is so pleased with MediRecords that he plans to expand the reach of his services.

                    “I want to widen the breath of services we offer online, with payments being made available online, and I’m also working to integrate a YouTube channel by the end of next year,” says Dr Gunaseelan, “I want to extend my services to Papua New Guinea, the Solomon Islands and Samoa. I want to provide services for people that don’t have access. I have always wanted to do this, I just didn’t know how.”

                    “It’s a great program,” says Dr Gunaseelan, “If I could, I would promote MediRecords to anyone. They improve general practice immensely.”

                    For more information on NetMD and Dr Gunaseelan’s work visit netmd.com.au.

                    To find out how MediRecords can support your organisation to expand into virtual care and telehealth services, you can contact Michael Alldrick on email at michael@medirecords.com.

                    Andrew Dyson MR Connect

                    Andrew Dyson, Digital Health Business Consultant

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