MediRecords welcomes Queensland Health contract extension

MediRecords welcomes Queensland Health contract extension

Pioneering cloud technology company MediRecords has renewed its statewide contract with Queensland Health for provision of a Practice Management Enterprise Solution (PMES).

 

The contract extension means Queensland Hospital and Health Services can deploy functions such as ePrescribing within MediRecords’ clinical platform, while continuing use of the Medicare billing and reporting workflows implemented in 2019.

Use of the clinical records platform is growing, with MediRecords now supporting Queensland Health (QH) teams in alcohol and other drug clinics, virtual care, and the Brisbane Watchhouse.

The renewed Standing Offer Arrangement (SOA) is for an initial term of three years with an option to extend two.

MediRecords Founder and Chief Executive Officer Matthew Galetto welcomed the SOA extension and the opportunity to innovate with QH teams.

“As an industry leader in cloud hosted FHIR technology, the sky is the limit for how we can support Queensland Health staff and patients.”

Mr Galetto said the MediRecords billing and claiming platform had delivered significant efficiency gains for Queensland Health since 2019, including an 85% reduction in rejected Medicare claims realised within two months of go live.

“With more than 6000 subscribers within Queensland Health, we have been able to demonstrate the value and efficiency of a scalable solution for a large enterprise client,” Mr Galetto said.

MediRecords was the first clinical and administrative, cloud-based software as a service (SaaS) application introduced within the QH IT environment.

Implemented to support private practice billing, receipting, distribution and reporting of practice revenue on behalf of medical officers, MediRecords also provides appointment management and clinical records at some HHSs.

New features to be added to the MediRecords platform in 2024 include transaction reports, deposits, an inpatient Admissions Module, and new patient portal.

Media inquiries

To arrange to speak with Mr Galetto, or for further information on MediRecords, please email Tim Pegler or call 0412 485 146.

For information on MediRecords FHIR technology, see https://connect.medirecords.com/

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    What to consider when selecting a practice management system?

    What to consider when selecting a practice management system?

    Looking for a new system to manage your practice, clinical notes, and patient records? What should you be looking for in a software solution?  

    Delve into the following factors to consider when seeking a healthcare practice management system. These insights come from conversations with our customers, decades in digital health, and personal experience as healthcare consumers.

    1. System architecture

    When navigating PMS options, one of the first crucial decisions is whether to opt for a server-based or cloud-based system. Evaluate the long-term costs, encompassing initial setup, subscriptions, IT support, and maintenance. It’s important to tailor your choice to your practice’s model of care, whether it’s virtual care/telehealth, bricks-and-mortar, or a hybrid approach.

    Read our article, “Eight Reasons to Embrace Cloud Technology in Healthcare” to learn how cloud technology can help in substantial cost savings, potentially saving your practice $600k in 10 years.

    2. Feature requirements

    To maximise the efficiency of your healthcare delivery, it’s essential to define specific feature requirements tailored to your practice. From appointment booking to electronic health records and billing, identify key elements such as ePrescribing, Medicare billing & claiming, online booking, My Health Record integration, secure messaging, patient portal functionality, investigation requests, and robust reporting capabilities.

    3. Training and support

    A successful integration of a PMS into your healthcare setting relies heavily on the training and support provided by the vendor. It’s important to enquire about the level of training and ongoing support offered by the PMS vendor, and to assess the available support mechanisms for addressing any day-to-day operational issues.

    4. Evaluate other key aspects –

    Other important factors to consider include the following:

    • Ease of use: Ensure the system is user-friendly, promoting an efficient workflow within your team.
    • Mobile accessibility: Verify if the PMS allows remote access, facilitating flexibility and on-the-go management.
    • Interoperability: Confirm the system seamlessly integrates with other healthcare systems, promoting efficient information exchange.
    • Security and compliance: Ensure the PMS adheres to necessary regulations to safeguard patient data, maintaining the highest standards of security.

    The truth is every practice has slightly different needs and workflows so no practice/patient management system will be a perfect fit. Each will have strengths and weaknesses and potentially require compromise to accommodate your team’s unique requirements. Finding a flexible, robust system that can tick most of the boxes, now and tomorrow, suggests you’re on the right track.

    Contact our Sales team today to discuss how MediRecords cloud-based software can help you. 

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      What’s happening in health?
       
       

      What’s happening in health?

      January has skedaddled and February is upon us. In Australia, that means the kids are back at school, the trains are crowded again, and things are getting serious at work. In the interest of getting you up to speed, here’s a selection of recent happenings in health and healthcare across the globe.

      Some come from the frontlines of technology, while others show human connections are increasingly important:

      As we enter a newish year, here’s what kept hospital CEO’s up at night in 2023. Do any of these resonate with you?

      While we’re on the topic of nightmares, the WHO predicts a 75% increase in global cancer rates over the next 26 years, due to smoking, alcohol use, obesity, ageing and other factors.

      Based on that prediction, it’s important that mRNA technology trials have begun with human subjects in the UK. The trial aims to see if introducing cancer ‘markers’ to people can jump-start an additional immune response and boosts their fight against melanoma, lung cancer and other solid tumours – a bit like summoning an extra battalion of internal cancer fighters. It’s early days, but another step toward personalised cancer treatments.

      In Australia, government data shows Federal Budget initiatives aimed at increasing bulk billing for medical appointments have had an impact, with rural regions the main beneficiaries.

      Scientists have suggested the appendix might not be as expendable, or useless, as generally perceived, and has a hidden role in gut health.

      Meanwhile, Elon Musk’s Neuralink venture says it has put a wireless brain chip in a human. Details are sketchy but Neuralink has previously stated a goal to assist people experiencing paralysis.

      Have you heard of orthosomnia? It is a term for the obsessive quest for perfect sleep. A just-published survey found sleep-medicine doctors viewed the sleep-tracking devices that some of us are wearing on our wrists to bed as a contributor to orthosomnia and misperceptions about sleep. Clinically, consumer sleep technology was “neither helpful nor unhelpful”.

      The jury is still out on mental-health apps, particularly those reliant on chatbots.

      Speaking of mental health, Sesame Street’s Elmo asked the Internet how people were doing and triggered an avalanche of more than 9000 responses from people struggling with mood and mental health. The take-home lesson is the need for regular wellbeing check-ins is real.

      Please let us know if anything else has caught your eye. We aim to keep a finger on the pulse throughout 2024.

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        Federal Government’s digital-health plan puts people first
         

        Federal Government’s digital-health plan puts people first

        The Federal Government has launched its 10-year blueprint for digital health investments and initiatives, with a key focus on encouraging Australians to trust in data and enable its innovative use in healthcare. 

        The much-anticipated blueprint envisions an efficient, person-centred healthcare system underpinned by secure, interoperable data, and responsiveness to emerging technologies.

        Digitally enabled collaboration between hospitals, primary care and community providers, including allied health, will ensure information follows patients through the system, the report said.

        The Digital Health Blueprint 2023-2033 is accompanied by an Action Plan establishing broad strategies for the coming decade.

        The central aim of the blueprint is convenience for consumers whose healthcare journeys will be supported by multidisciplinary teams providing coordinated care. These teams will deliver services underpinned by digital-health technology that enables consumers to make informed decisions about their care.

        While eyebrows were raised at the timing of the release of such an important planning document, three days before Christmas, the arrival of the national strategy was welcomed by the Medical Technology Association of Australia (MTAA).

        The blueprint states: “Trusted, timely and accessible use of digital and data underpins a personalised and connected health and wellbeing experience for all Australians.”

        The action plan sets out a range of initiatives either already started, ongoing or at planning stage. “While each initiative calls upon specific delivery partners, the health software industry should be recognised for its key role in realising many of these,” it says.

        The Initiatives include:

        • Allied health providers to connect to a beefed-up My Health Record, “building on adoption within general practice and medical specialists”
        • Strengthening and expanding ePrescribing, including to public hospitals
        • Real-time prescription monitoring
        • Electronic medication charts 
        • Establishing a core national standard — Sparked – Core FHIR standards — for consistent patient health interaction information capture (MediRecords is an active participant in the Sparked community)
        • “Digitally empowering” Australia’s healthcare workforce
        • Establishing a national eRequesting capability for pathology and diagnostic imaging health services, facilitating electronic clinical-decision support
        • National health-information exchange capabilities, requiring agreement between states and territories
        • Broadening the range of assistive technologies available for seniors living independently.

        MediRecords is uniquely capable of supporting the digital health initiatives. The MediRecords  Care platform is designed for use by multidisciplinary teams and for data interoperability. Featuring FHIR and API connectivity, MediRecords is working on a major national project for data sharing across the healthcare spectrum of patients, GPs, allied health providers, specialists and hospitals.

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          Keeping it real: Artificial Intelligence to dominate digital health-tech in 2024

          Keeping it real: Artificial Intelligence to dominate digital health-tech in 2024

          Twelve months ago, MediRecords made eight predictions about health-tech trends to watch in 2023. While we weren’t too far off the mark, it’s fair to say some of these emerging trends are still, well, trending. Nonetheless, as we welcome 2024, it’s time to look forward again.

           

          Any health-tech pundit will have two words for you in 2024: Artificial Intelligence. This is because the AI genie is out of the bottle. The race is on to use this nascent technology in healthcare so that it is safe, secure, accurate, and unbiased. Here are some of the ways AI is being deployed — or will be:

          Smart notes: Using AI assistants to translate consultations into clinical notes should mean less administration and more time for person-centred care. This doesn’t mean the AI is diagnostic, just smart enough to summarise a conversation into pertinent points, after listening to a telehealth or in-person appointment

          Data-driven decisions: No two patients are exactly the same but algorithms can detect patterns across thousands of previous cases and predict the statistically most likely path forward. This will be the basis for health coaching, chronic disease and other illness management programs, hopefully providing timely information at ‘teachable’ moments that can alter and optimise patient outcomes.

          Handy insights: Your handheld device or wearable is likely to know things about you before anyone else. How hard you tap the screen, your vocabulary, tone of voice, gait, facial expression, skin tone, heart rate, respiration, perspiration and oxygen saturation are signposts to your mental and physical health. Combining these data points will enable earlier interventions. Imagine how powerful this could be for triggering a call to a clinician or counsellor when a patient needs help or reminding someone to take their medication.

          Getting under your skin: A drop of blood, a lick of saliva and other bodily fluid samples can help you find long lost relatives but also medications that work better for you and foods that make the orchestra in your gut microbiome play in tune. Consumer kits for quicker insights into fertility, fitness, faeces and more, will become readily available.

          Coming to your sensors: Data will be harvested from sources including your phone camera, your clothing (See This AI-Powered Sock Could Revolutionize the Care of People With Dementia | Tech Times) and even your toilet (See This Futuristic Toilet Sensor Reads Your Pee to Measure Health – CNET). If it can be measured, it will be.

          Next available: As competition for healthcare-consumer dollars increases, buyer power is boosted. Consumers will expect Uber-style technology to find the next available appointment and have their results and medications delivered, pronto. If funding and regulatory hurdles can be leaped, healthcare could potentially be delivered globally.

          Ch-ch-ch-changes

          Speaking of regulations, there’s much anticipation associated with the Federal Government’s recently released Digital Health Blueprint for the next decade; see:

          The Digital Health Blueprint and Action Plan 2023–2033 | Australian Government Department of Health and Aged Care). A key commitment is that personal health data is available and interoperable – in other words useable — wherever you need care. MediRecords is actively involved in the Sparked community developing core national standards for FHIR (Fast Healthcare Interoperability Resources). We look forward to Federal incentives for adherence to new industry-wide data models so that healthcare organisations can seamlessly share information.

          Looking within

          The acclaimed US science-fiction author Ray Bradbury had the following to say about predicting the future: “Predicting the future is much too easy… You look at the people around you, the street you stand on, the visible air you breathe, and predict more of the same. To hell with more. I want better.”

          This sentiment is central to MediRecords’ digital health wish list for 2024. We understand the job is never finished. Health tech can never stop striving to do things better, smarter and safer. MediRecords is building next-generation, cloud-connected healthcare. We can confidently predict we’ll be sharing major new product enhancements in coming months.

          About MediRecords

          MediRecords is Australia’s leading cloud electronic health record and patient management system. MediRecords is used by clinicians providing outpatient and inpatient care in community health, Defence, hospitals, emergency medicine, industry, universities, and telemedicine.

          References

          “Tremendous emerging demand”: The security and data challenge in Australian healthcare – Cloud – Digital – Security – CRN Australia

          AI May Be on Its Way to Your Doctor’s Office, But It’s Not Ready to See Patients – KFF Health News

          Amazon Health Launches New Initiative To Address Chronic Conditions (forbes.com)

          Cardiology has embraced AI more than most other specialties (cardiovascularbusiness.com)

          Health technology in 2024: Projections for AI, digital health, and more (chiefhealthcareexecutive.com)

          Use Technology to Support Your Clinicians | HealthLeaders Media

          Why Providence had to ‘blow up’ the old way of providing care with virtual nursing (beckershospitalreview.com)

          https://www.healthcareitnews.com/news/addiction-recovery-provider-sees-success-ai-enabled-telehealth-meds-monitoring

          https://www.beckershospitalreview.com/disruptors/google-says-medical-ai-tool-is-performing-at-an-expert-level.html

          https://www.beckershospitalreview.com/digital-health/new-apple-headset-coming-in-february-could-be-used-by-hospitals.html

          https://www.beckershospitalreview.com/innovation/a-recipe-for-magic-how-baptist-health-is-infusing-ai-into-all-levels-of-care.html

          https://www.beckershospitalreview.com/healthcare-information-technology/mayo-clinic-inks-multimillion-dollar-deal-with-ai-startup.html

          https://www.beckershospitalreview.com/telehealth/is-virtual-nursing-overstated.html

          https://www.pulseit.news/australian-digital-health/ifhima-2023-digital-health-adoption-in-primary-care-and-the-covid-effect/

          https://www.healthcareitnews.com/news/how-ai-powered-clinical-notes-api-could-boost-telehealth

          https://www.healthcareitnews.com/news/why-ai-will-never-eliminate-need-pharmacists

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            Email on Demand is now live on MediRecords
             

            Email on Demand is now live on MediRecords!

            Enhance your communication workflow with Email on Demand –
            MediRecords' latest feature!

            We are excited to share that Email on Demand is now live on the MediRecords platform! This new feature allows our users to send emails directly from MediRecords, removing the need to download files or switch between applications. By using our new email solution, users can streamline their communications, save resources, and have more time for patient-focused care.

            Users can now access Email on Demand from the Universal Communications Bar, which is located at the top right-hand corner of the MediRecords platform. When users click on the email icon, they will see a pop-up window where they can compose and send an email. Users can also attach documents from MediRecords files or from their local device.

            When using Email on Demand within a patient record, users can simply tick the checkbox to Select Current Patient, and the Recipient and Regarding fields will be automatically filled with the applicable details.

            Email on Demand is a useful feature that helps to optimise workflows and efficiency with benefits including:

            • Emailing clinic rosters and staff updates to internal practice users
            • Sending attachments to patients such as a Health Summary, Care Plan, prescriptions, medical certificates, and education resources.
            • Sending multiple document attachments to external healthcare professionals, regarding a specific patient.

            Interested in exploring Email on Demand further? Book a demo with our Sales team, and discover how Email on Demand can help to optimise your practice’s communications.

            Play Video

            Frequently asked questions

            Any document created as a New Letter or Imported into the Correspondence OUT grid will be available to be attached, provided that the letter status is Final. This means Investigation Requests, Invoices, Patient Education, and more, can be sent via email after being uploaded to the Patient’s Correspondence.

            While you won’t be able to receive a direct reply into MediRecords, you can include Reply-to instructions in the body of your email. All emails will come from a clear no-reply email address with an embedded footer that also indicates the inability to receive replies.

            Yes, you can send as many emails as you like, however you will be unable to include multiple recipients on one email at this stage.

            To keep your email safe and secure, the recipient’s email address must be confirmed and saved within a Patient Record or Contact.

            As with most email servers, a failure to deliver can take a long time and is not always immediately apparent. While you won’t be able to see a delivery status within MediRecords, if you’re concerned your email has not reached its destination, please speak to our Support team.

            A sent email will be logged as a Task in the Activities screen, and within the Patient’s Activities tab. This entry will include comprehensive details of the email, including all recipient and patient information, and even whether a file was attached or not, to provide peace of mind that your email went to the right place, and that you didn’t forget to attach that document.

            MediRecords utilises SMTP Port 587, as do many other major industry mail clients, such as Microsoft Outlook and Apple Mail. This is highly secure, encrypted and reliable, with additional layers of security compared to other ports.

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              Investigations: Improvements & new features
               

              Investigations: Improvements & new features

              How MediRecords is introducing smart new ways to manage Investigations requests and results.

              In MediRecords, ‘Investigations’ comprise the pathology and radiology Requests and Results that are housed within a Patient Clinical File.

              Once a patient has completed a test or scan, if the MediRecords practice is using Secure Messaging, results are sent direct to the MediRecords Inbox where clinicians can review the contents, create any follow-up recall activities, and link these to the Patient Clinical File. Alternatively, the practice may choose to manually upload results via the Inbox or the Patient Result Grid.

              MediRecords has recently updated the Investigations feature with new features to make workflows more efficient and convenient. Here are some of the benefits our users will enjoy thanks to improvements across Investigations:

              Save time and hassle: Easily renew a request by duplicating a prior request with the same details. These pre-filled referrals are beneficial for monitoring chronic conditions and for recurring tests. For example, suppose a patient needs a blood test every three months to check their cholesterol level. In that case, the clinician can simply renew the previous request and send it to the pathology provider without having to fill most of the details again.

              Keep track of patients’ results: Users can now link a Patient Result to the original Request from within the Patient Result Grid, to allow an end-to-end workflow for manual and/or paper results. This new feature enables users to close the loop for manual results by allowing them to connect two items and then update the Status of the original Request to Partially or Fully Received, with a couple of clicks. For example, if a patient has completed a chest x-ray to diagnose possible pneumonia, the clinician can easily link the Result to the Request from the Patient Result Grid, then update the Status of the Request to indicate that the Results have been received and reviewed

              Work at your own pace: Create a draft request and save it for later. This allows clinicians to add information or make changes. before marking a Request as outstanding. This becomes particularly useful when a patient may require a radiology test or scan, but pathology tests need to be completed prior. The clinician can create a draft Request and save it in the patient’s record. They can then edit the Request later to add more details (e.g. outcome of pathology results).

              Customise workflows & allocate new levels of priority: Our new priority fields provide more options on the level of urgency (e.g., routine, urgent, ASAP, STAT) of a request. We have also added new filters to help sort and search for patient requests and results.

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                Eight reasons to embrace cloud technology in healthcare
                 

                Eight reasons to embrace cloud technology in healthcare

                We’ve done the maths. But saving $600K in ten years is just one good reason to switch to the cloud.

                In today’s fast-paced world, healthcare needs to be as efficient and technologically advanced as any other sector. This doesn’t mean adopting the latest technology for the sake of it. It does mean delivering 21st-century healthcare and, by doing it right, reaping substantial, long-term cost savings, and significant workplace and environmental benefits.
                Here are eight reasons why cloud technology is essential to healthcare:

                1. Interoperability is the future
                Interoperability isn’t just a passing trend. Governments worldwide are moving towards legislating information sharing by default and cloud technology ensures real-time information exchange at the point of care. In contrast, non-cloud technologies, including cloud-bridging platforms, introduce multiple risks ranging from data integrity to security and governance issues. Cloud-based EHRs (Electronic Health Records) provide superior interoperability, enabling more coordinated and integrated care.

                2. Cloud technology drives operational efficiency
                From minimised IT overheads to consolidation of services and identity management, cloud technology reshapes how businesses operate. It offers universal access, strengthens data security, supports single source systems, and much more. Adopting the cloud doesn’t just mean upgrading technology; it enables overhauling and enhancing the operational fabric of your organisation.

                3. Unparalleled scalability with cloud solutions
                The adaptability of cloud applications is noteworthy. In a landscape that’s continuously evolving, cloud-based solutions can adeptly manage unpredictable usage patterns, support multi-party usage, and adapt to regulatory changes swiftly. With unparalleled scalability, cloud solutions are equipped to handle increasing data volumes, user counts, and evolving stakeholder needs.

                4. Cost Analysis: Cloud vs. on-premise
                When it comes to the financial aspects of healthcare, cloud solutions offer undeniable benefits. Consider the following costs associated with cloud and on-premise solutions. 

                Click here to view the below table in a new window.

                5. Adapting to the casualised workforce trend
                The post-pandemic period has witnessed a shift towards a more casualised healthcare workforce. The burgeoning telemedicine sector, and changing economic circumstances, have resulted in more flexible work arrangements. Digital platforms are bolstering this change, fostering work-from-anywhere telecommuting and freelance opportunities. Cloud technology stands at the crux of these changing workforce trends, ensuring seamless transitions and facilitating innovative care models for healthcare providers and consumers.

                6. Meeting patient expectations in the post-Covid era
                The Covid-19 pandemic reshaped many sectors, and healthcare wasn’t exempt. Nowadays, patients anticipate digital solutions such as online appointment bookings, e-prescriptions, and quick access to telemedicine. Beyond the functional solutions, they also expect a personalised touch to their care, and more involvement in decision-making. Digital healthcare, powered by cloud technology, enables safety improvements, real-time access to information, and an enhanced patient experience.

                7. Environmental benefits
                According to research, cloud computing can decrease carbon emissions by approximately 60%-70%. This not only reflects more sustainable utilisation of resources like water, but also effective management of waste products when decommissioning hardware. As opposed to traditional data centers, cloud data centers are known to be significantly more energy efficient. [1,2] Transition to the cloud means reducing the carbon footprint of your health business.

                8. Virtual care: The way forward
                With virtual care rising in popularity, especially in Australia, integrated patient data systems are crucial. Cloud-based EHR solutions offer healthcare providers location-agnostic access to patient data, ensuring comprehensive care, whether provided remotely or in-clinic.

                In summary, the transition to cloud technology in the healthcare sector isn’t just a tech upgrade; it’s a holistic approach to meeting modern business challenges head-on. Furthermore, the estimated costs savings over a 10-year period for a 10-doctor practice is over $600,000, not to mention the environmental benefits and peace of mind that come with outsourcing operations to a trusted partner.

                Whether you’re a startup or an established player, it’s time to harness the power of the cloud.

                [1] https://sustainability.aboutamazon.com/products-services/the-cloud?energyType=true

                [2] https://aws.amazon.com/executive-insights/content/fighting-climate-change-with-the-cloud/

                This article was written by MediRecords CEO & Founder Matthew Galetto, and originally published by Health Services Daily and The Medical Republic.

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                  MediRecords Feature Release: Email on Demand
                   

                  Feature Release: Email on Demand

                  Email correspondence to your contacts and patients from any screen in MediRecords with Email on Demand.

                  We are excited to announce that Email on Demand is being released very soon, a highly anticipated feature that allows our users to send emails from MediRecords with ease. Users will be able to send emails directly from MediRecords, without having to download files or switch between applications. By integrating our new email solution into MediRecords, users can simplify their communications processes, reduce administrative overhead, and expedite patient care. 

                  Email on Demand is accessible from the Universal Communications Bar, which is in the top right-hand corner of the MediRecords platform. This feature allows users to securely send an email to any contact or patient in their database from any MediRecords screen. Whether they are in the Patient Clinical Dashboard, Appointments, or Billing screen, they can use this feature to share key information & attachments with patients and contacts.

                  Play Video

                  Email on Demand is designed to be easy to use and reduce errors when selecting recipient or patient details. When users are viewing a Patient Record and open Email on Demand, they can tick the checkbox to Select Current Patient, and the Recipient and Regarding fields will be automatically populated with the patient details. Users can also search for any contact or patient in their database from the Recipient field.

                  The Send button will become Active when all required fields (Recipient, Subject and Message) have been populated. Before sending an email, a pop up will appear to ask the user to confirm the details are correct. The user can either Cancel or Continue. If the user cancels, the pop up will close and the user can edit the email. If the user continues, the pop up will close, the email will be sent, and the Email screen will reset.

                  Email on Demand is a convenient feature that helps to enhance workflows and productivity. Users can use Email on Demand for various purposes, such as:

                  • Emailing clinic rosters & updates to internal practice users 
                  • Sending attachments to patients such as a Health Summary, Care Plan, prescriptions, medical certificates and education resources.  
                  • Sending multiple document attachments to external healthcare professionals, regarding a specific patient. 

                  To read more on how to use Email on Demand, please visit the following articles from our  Knowledge Base.

                  If you would like to book a demo, please contact our Sales team here.

                  Frequently asked questions

                  Any document created as a New Letter or Imported into the Correspondence OUT grid will be available to be attached, provided that the letter status is Final. This means Investigation Requests, Invoices, Patient Education, and more, can be sent via email after being uploaded to the Patient’s Correspondence.

                  While you won’t be able to receive a direct reply into MediRecords, you can include Reply-to instructions in the body of your email. All emails will come from a clear no-reply email address with an embedded footer that also indicates the inability to receive replies.

                  Yes, you can send as many emails as you like, however you will be unable to include multiple recipients on one email at this stage.

                  To keep your email safe and secure, the recipient’s email address must be confirmed and saved within a Patient Record or Contact.

                  As with most email servers, a failure to deliver can take a long time and is not always immediately apparent. While you won’t be able to see a delivery status within MediRecords, if you’re concerned your email has not reached its destination, please speak to our Support team.

                  A sent email will be logged as a Task in the Activities screen, and within the Patient’s Activities tab. This entry will include comprehensive details of the email, including all recipient and patient information, and even whether a file was attached or not, to provide peace of mind that your email went to the right place, and that you didn’t forget to attach that document.

                  MediRecords utilises SMTP Port 587, as do many other major industry mail clients, such as Microsoft Outlook and Apple Mail. This is highly secure, encrypted and reliable, with additional layers of security compared to other ports.

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                    A clinician’s MediRecords odyssey: unveiling efficient, mobile aged care medicine

                    A clinician's MediRecords odyssey: unveiling efficient, mobile aged care medicine

                    Here’s the latest in our series on how people use MediRecords. In this Q & A, Dr Gaveen Jayarajan explains why he made the switch to the cloud and MediRecords to power his Doctors in Aged Care mobile medical practice.

                    Tell us a bit about your practice.

                    I operate the Doctors in Aged Care mobile GP service that visits residents at several Residential Aged Care Facilities (RACFs) throughout metropolitan Melbourne. Our service exclusively does RACF work and is fully mobile and virtual; we see residents in their homes every week. We are committed to excellence in medical care of the elderly using innovative, non-traditional/hybrid approaches to healthcare service delivery.

                    Associated with our medical practice, I have built the Doctors in Aged Care (DiAC) Facebook group, which is a community of over 2300 doctors Australia-wide.

                    Please contrast MediRecords with the system you used prior to using MediRecords.

                    I had used all the common GP clinical and practice management systems working as a GP in medical centres for the previous eight years. Usually clinics would use two different programs, one for clinical use and one for practice management (i.e., appointments/billing/claiming/reporting). When I started working full-time in aged care, I used a popular GP clinical software system which was server-based. This worked okay in a medical centre but was not well suited to mobile work visiting RACFs.

                    As a doctor working in a challenging and inefficient setting, I urgently needed a reliable and stable solution. Hence my move to a cloud-based alternative, MediRecords.

                    My initial apprehension with using a cloud system was what happens if internet speed and connection were unreliable? To my surprise this was a non-issue. Using mobile broadband devices, which now give NBN-type speeds in some locations, internet speed was not an issue. I could also use my mobile phone as a Hotspot if needed.

                    MediRecords is an all-in-one, integrated clinical and practice management system. So, from a single browser window I could access the clinical functions I needed as well as seamlessly view my appointment book, create new appointments, perform billings, view current Medicare claims in progress, and generate reports for total invoices/billings over any time period.

                    The third change was no longer having to engage and deal with a third-party IT service provider. Now all of this was handled in the background automatically; updates are   installed remotely with no disruption or major technical issues.

                    How does MediRecords enhance your efficiency?

                    I use the MediRecords appointment book as a key tool to manage my workload, maximise efficiency and provide proactive rather than reactive care.

                    Every time a phone, email or fax request is received to review a patient, the patient’s name is entered into the appointment book for the next weekly visit day (or on the day of request if urgent) with an appointment type depending on the nature of the issue. It could be a “Regular” appointment or classified as for example, “Urgent’’, “Vaccine”, “Wound Review”, “Post-fall Review”, “Health Assessment”, “Phone Consultation”, etc. MediRecords allows multiple appointment types and durations to be created. Every time a patient is seen, a follow-up appointment is also made at an appropriate interval. When done for every patient, I can see with reasonable accuracy what my workload will be like. Unplanned extra patients, or “walk-ins”, can be added to the daily schedule depending on demand that day.

                    We further enhance our scheduled care by using the recalls or “Clinical Actions” function. For every new patient we have recalls for core things relating to Medicare item numbers and due dates, e.g., Health Assessments, Residential Medication Management Reviews and Care Plan Contributions.

                    Also useful for efficiency is the Tagging feature. I use Tags, along with another existing MediRecords feature of doing multiple patient invoices at once, to reduce the time taken to process daily billings to under five minutes.

                    Another recent improvement has come with my API integration of MediRecords with Snapforms. Using Snapforms I created a “New Patient Details Form”. Now when a RACF asks me to take on a new patient, I email them a cloud-based form with a URL link. They complete all new patient details, attach a recent patient health summary or hospital discharge summary and a current medication list. After they hit submit, something magical happens! A new patient file is created in MediRecords with the key demographic data already populated, and a PDF copy of the form and any uploaded health summary or discharge summary and medication lists stored in the Correspondence IN tab in the patient file.

                    I use MediRecords on multiple devices including my Surface Laptop, Samsung Galaxy tablet and Samsung Z-Fold 5 mobile phone.

                    How does MediRecords enhance patient care?

                    MediRecords allows me to operate with the lowest and leanest cost base and make it financially viable and sustainable for the long-term. It enables me to maintain safe and high standards of care that are consistent, repeatable and maximise quality of life for patients.

                    What are your tips for people considering changing to MediRecords?

                    Have a clear idea and rationale for why you want to move to the cloud.

                    It can’t just be about saving money on software subscription costs or on upgrading or buying a new server. Independent GPs working at your practice will not be interested in this. Show them a way forward with a big picture view of how moving to the cloud can change the way they deliver healthcare, creating benefits they are not currently experiencing. Avoid trying to replicate like-for-like every feature of server-based software.

                    What are you looking forward to with MediRecords in the future?

                    The efficiencies we have been able to achieve by using cloud-based software have been done with an intense focus on optimising processes and managing costs – and without Artificial Intelligence (AI). We look forward to incorporating AI to further drive efficiency and improve patient care standards by automating more administrative processes and providing advanced clinical decision support and insights.

                    If you’d like to showcase innovative ways you use MediRecords in healthcare, please reach out to us via sales@medirecords.com.

                    Dr Gaveen Jayarajan is an investor and member of the MediRecords Medical Advisory Board.  

                    Read more about Doctors in Aged Care on their website.  

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