Email on Demand is now live on MediRecords

Email on Demand is now live on MediRecords!

Enhance your communication workflow with Email on Demand –
MediRecords' latest feature!

We are excited to share that Email on Demand is now live on the MediRecords platform! This new feature allows our users to send emails directly from MediRecords, removing the need to download files or switch between applications. By using our new email solution, users can streamline their communications, save resources, and have more time for patient-focused care.

Users can now access Email on Demand from the Universal Communications Bar, which is located at the top right-hand corner of the MediRecords platform. When users click on the email icon, they will see a pop-up window where they can compose and send an email. Users can also attach documents from MediRecords files or from their local device.

When using Email on Demand within a patient record, users can simply tick the checkbox to Select Current Patient, and the Recipient and Regarding fields will be automatically filled with the applicable details.

Email on Demand is a useful feature that helps to optimise workflows and efficiency with benefits including:

  • Emailing clinic rosters and staff updates to internal practice users
  • Sending attachments to patients such as a Health Summary, Care Plan, prescriptions, medical certificates, and education resources.
  • Sending multiple document attachments to external healthcare professionals, regarding a specific patient.

Interested in exploring Email on Demand further? Book a demo with our Sales team, and discover how Email on Demand can help to optimise your practice’s communications.

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Frequently asked questions

Any document created as a New Letter or Imported into the Correspondence OUT grid will be available to be attached, provided that the letter status is Final. This means Investigation Requests, Invoices, Patient Education, and more, can be sent via email after being uploaded to the Patient’s Correspondence.

While you won’t be able to receive a direct reply into MediRecords, you can include Reply-to instructions in the body of your email. All emails will come from a clear no-reply email address with an embedded footer that also indicates the inability to receive replies.

Yes, you can send as many emails as you like, however you will be unable to include multiple recipients on one email at this stage.

To keep your email safe and secure, the recipient’s email address must be confirmed and saved within a Patient Record or Contact.

As with most email servers, a failure to deliver can take a long time and is not always immediately apparent. While you won’t be able to see a delivery status within MediRecords, if you’re concerned your email has not reached its destination, please speak to our Support team.

A sent email will be logged as a Task in the Activities screen, and within the Patient’s Activities tab. This entry will include comprehensive details of the email, including all recipient and patient information, and even whether a file was attached or not, to provide peace of mind that your email went to the right place, and that you didn’t forget to attach that document.

MediRecords utilises SMTP Port 587, as do many other major industry mail clients, such as Microsoft Outlook and Apple Mail. This is highly secure, encrypted and reliable, with additional layers of security compared to other ports.

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    Investigations: Improvements & new features

    Investigations: Improvements & new features

    How MediRecords is introducing smart new ways to manage Investigations requests and results.

    In MediRecords, ‘Investigations’ comprise the pathology and radiology Requests and Results that are housed within a Patient Clinical File.

    Once a patient has completed a test or scan, if the MediRecords practice is using Secure Messaging, results are sent direct to the MediRecords Inbox where clinicians can review the contents, create any follow-up recall activities, and link these to the Patient Clinical File. Alternatively, the practice may choose to manually upload results via the Inbox or the Patient Result Grid.

    MediRecords has recently updated the Investigations feature with new features to make workflows more efficient and convenient. Here are some of the benefits our users will enjoy thanks to improvements across Investigations:

    Save time and hassle: Easily renew a request by duplicating a prior request with the same details. These pre-filled referrals are beneficial for monitoring chronic conditions and for recurring tests. For example, suppose a patient needs a blood test every three months to check their cholesterol level. In that case, the clinician can simply renew the previous request and send it to the pathology provider without having to fill most of the details again.

    Keep track of patients’ results: Users can now link a Patient Result to the original Request from within the Patient Result Grid, to allow an end-to-end workflow for manual and/or paper results. This new feature enables users to close the loop for manual results by allowing them to connect two items and then update the Status of the original Request to Partially or Fully Received, with a couple of clicks. For example, if a patient has completed a chest x-ray to diagnose possible pneumonia, the clinician can easily link the Result to the Request from the Patient Result Grid, then update the Status of the Request to indicate that the Results have been received and reviewed

    Work at your own pace: Create a draft request and save it for later. This allows clinicians to add information or make changes. before marking a Request as outstanding. This becomes particularly useful when a patient may require a radiology test or scan, but pathology tests need to be completed prior. The clinician can create a draft Request and save it in the patient’s record. They can then edit the Request later to add more details (e.g. outcome of pathology results).

    Customise workflows & allocate new levels of priority: Our new priority fields provide more options on the level of urgency (e.g., routine, urgent, ASAP, STAT) of a request. We have also added new filters to help sort and search for patient requests and results.

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      Rural Mental Health Conference 2023: Insights from MediRecords

      Rural Mental Health Conference 2023: Insights from MediRecords

      Peer-support workers are the future of mental-health service provision, including in rural Australia, where the need is among the highest and access to services among the lowest, the Rural Mental Health Conference was told this week.

      Also, the conference heard that talking openly about mental ill health and suicide is essential to reduce stigma, increase understanding and activate prevention initiatives in communities.

      MediRecords was an industry sponsor for the conference in Albury, which was attended by mental health professionals, researchers, advocates and others.

      Conference co-chair Professor Russell Roberts, of Charles Sturt University and the Manna Institute, opened the conference by dispelling the oft-made claim that rural towns were dying. In fact, they have been growing for 20 years, boosted further by an increase in relocation to rural Australia during the pandemic, he said.

      Speakers highlighted workforce challenges including recruitment and retention, and low mental-health literacy, compounded by the housing crisis for people willing to move and live rurally.

      “Peer support workers are the future of mental-health service provision,” said

      Dr Chris Maylea, Associate Professor of Law at La Trobe University.

      Also, he argued that inadequate mental-health services for rural Australians was a breach of human rights.

      “Sub-par services because someone lives in a rural area – we should call that a human-rights violation, not a geographic disparity.”

      Mental Health Australia CEO Carolyn Nikoloski called for a national human-rights act – one that embedded mental health into human rights.

      Other themes from the conference included:

      • A dearth of mental health services in rural areas means people with mental ill health end up in the justice system. As the documentary film Solstice stated, people in urgent need of mental health care don’t get a helicopter flight to Melbourne like accident victims; the more likely options are a busy hospital Emergency Department or police custody.
      • Telehealth is increasingly essential for providing access to services where few or none are available locally and wait lists are long. The Royal Far West Centre for Rural and Remote Children’s Health gave an example of setting up a farmer with video-call technology so he could join a case conference for his daughter from his tractor. Clean Slate Clinic clinical nurse consultant Fiona Faulkner said the home treatment program enabled people in rural areas to seek support without the fear of being ‘outed’ in their small communities.
      • Kelly McGrath, of the Wesley Research Institute, highlighted the way that services need to adapt telehealth to support individuals, ensuring there is personalised tech help and financial support, and sensitivity to how and where people engage with telehealth – from having kids running around in the background or access at the workplace, where there may be insufficient privacy.
      •  Ruralaid is experiencing a significant spike in demand for its services in Queensland, where farmers have been confronted with floods, bushfires, rising costs and falling returns for produce.

      MediRecords is a cloud-hosted electronic health record and client management platform with industry-leading options for secure data sharing. MediRecords supports a broad range of telehealth care providers, including the Victorian Virtual Emergency Department.

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        Innovative solutions: Transforming patient care with next-gen AI

        Innovative solutions: Transforming patient care with next-gen AI

        Using generative AI for almost-instant, accurate clinical notes is rapidly gaining momentum, with smart solutions emerging in Australia and globally.

        And telehealth may be one place this tech shines brightest.

        The fever-pitch buzz around generative AI in healthcare is not surprising, since it was valued at more than $1 billion last year, and poised to reach $22 billion by 2023.

        Documentation burden

        “With clinicians overloaded and staff shortages worsening, improving clinical documentation, workflow and optimisation of electronic medical records is more critical than ever,” as Dr Simon Wallace wrote in The Medical Republic this year.

        A survey last year of 1,000 UK doctors, nurses and allied health professionals revealed they spent an average of 13.5 hours per week generating documentation, up 25% in the last seven years.

        Here and now

        A team of Aussie doctors, designers and engineers at Heidi Health aims to “give healthcare providers superpowers” with their generative-AI clinical-notes tool. It records and transcribes consults, then transforms them into “whatever you need next — specific forms, patient explainers — or something else, just ask Heidi”.

        Being present

        Dr Shiv Rao, a US cardiologist and CEO of a Abridge, a vendor of generative-AI clinical documentation tech, told Healthcare IT News: “ … [Turning patient conversation into highly professional notes with quality and accuracy … [means] that we could refocus our profession on what matters most – being present and listening.”

        “We could all but eliminate the administrative load that has eroded the quality of doctor-patient conversations and has famously broken the spirit of many clinicians,” he said.

        The power of more than one

        Solutions that pair AI with existing tech are booming. For example, APIs have been developed to seamlessly integrate SOAP notes and other clinical notes into workflows and virtual-care platforms.

        Telehealth was fertile ground for AI, according to Kwindla Hultman Kramer, CEO at AI-video-audio specialist company Daily.

        “All audio is already being captured digitally, ready for transcription and summarisation. This makes telemedicine a good starting point for adding new AI tools into healthcare workflows,” he told Healthcare IT News.

        Safety first

        While it is acknowledged that generative AI in healthcare will have to address concerns about whether tools are safe, equitable and adhere to privacy requirements, internationally, countries are co-operating to create a safer future with AI.

        In November, Australia, and 27 countries including the EU, US, UK, and China, signed the Bletchley Declaration. This agreement encourages the safe, ethical, and responsible development of AI, focusing on human-centric, trustworthy, and responsible usage.

        The federal Minister for Industry and Science, Ed Husic, said while there is immense potential for AI to do a lot of good in the world, “there are real and understandable concerns with how this technology could impact our world”. 

        “We need to act now to make sure safety and ethics are in-built. Not a bolt-on feature down the track,” he said.

        MediRecords is an electronic health record and patient management system platform well suited for enabling and underpinning innovative new technology, including AI tools.

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