MediRecords and ADHA improve secure messaging options for users

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MediRecords Product Update: Improved Secure Messaging Integrations for Users


Matthew Galetto, Founder & CEO

Thanks to support from the Australian Digital Health Agency's SMIO program, users can now enjoy improved secure messaging integration

MediRecords users will soon be able to enjoy improved integrations with multiple secure messaging providers.  

Having completed its evaluation, The Australian Digital Health Agency (ADHA) has confirmed we have met the Secure Messaging Industry Offer (SMIO) development requirements, which seeks to improve interoperability between secure messaging services. 

Ultimately this will allow our users to: 

  • find other healthcare professionals more easily via the Agency’s central directory service, 
  • message users of different secure messaging providers; and  
  • be confident that this will meet current and future Australian encryption standards.  

This means our users are one step closer to breaking away from paper-based correspondence. 


What is the Secure Messaging Industry Offer (SMIO)?  

One of the ADHA’s main goals in their current strategy is to eliminate clinicians’ dependence on paper-based correspondence by 2022.  

Secure messaging is central to achieving this, allowing clinicians to communicate and share patient information online, on multiple devices, without the significant security risks of using email or consumer services such as WhatsApp. 

A significant barrier to realising this has been the lack of interoperability between different secure messaging software products. This has created challenges for clinical end-users and inhibited the adoption of secure messaging in Australia, as clinicians using different products cannot communicate with each other.  

The ADHA has been working closely with software providers and the clinical community to address this via the Secure Messaging Industry Offer. They are providing developers of clinical information and secure messaging systems, like MediRecords, with incentives to deliver improved interoperability as soon as possible. 


How will this benefit our users? 

As outlined above, the main benefit of the SMIO is that it will allow users of different clinical secure messaging systems to communicate and share patient information. More specifically, MediRecords users will be able to enjoy: 

  • Enhanced searching across multiple secure messaging providers via a federated provider directory service; 
  • Interoperability and message exchange with different secure messaging enabled software products by utilising standardised messages; 
  • The ability to securely exchange messages based on current and future Australian encryption standard. 

All this will allow clinicians to break free from the limitations and frustrations that come with paper-based communication, and ultimately allow you to provide better care for your patients. 


What are the requirements? 

To ensure MediRecords meets the standards required, we have been working with the ADHA to update the platform to meet the SMIO developer requirements. These requirements were agreed by an ADHA technical working group, comprising representatives of software providers and other government bodies. 

The group outlined the technical standards for looking up provider addresses using a federated provider directory model, and on which message formats will be supported. These were successfully trialled in two proof-of-concept projects in 2018, leading to the current Secure Messaging Industry Offer. 


When will we be rolling out? 

We currently expect to release this update on 30th October 2020. We may however choose to release this earlier is possible, so keep an eye out.  

Our release version will be V3.7.


About the Australian Digital Health Agency 

Since 2016, the ADHA have existed to improve health outcomes for Australians through the delivery of digital healthcare systems and the national digital health strategy for Australia. 

The Agency is responsible for national digital health services and systems, focussing on engagement, innovation and clinical quality & safety. They achieve this by putting data and technology safely to work for patients, consumers and the healthcare professionals who look after them. 

For more information visit 

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MediRecords Feature Updates 2020

MediRecords Product Updates in 2020 so far...

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Megan Harker

Take a look at what has happened so far in 2020...

2020 has surely been a year of uncertainty, but you can be certain that MediRecords is still focused on delivering and implementing new and upgraded features. Our main objective is to continue to aid users in increasing and improving their workflows during these unprecedented times.
Here are just a few of the highlights introduced to MediRecords in 2020 so far:



For our users in Victoria, SafeScript is a clinical tool that allows doctors, nurse practitioners and pharmacists to access information about their patient’s prescription history for certain high-risk medicines. This information helps clinicians make safer clinical decisions and reduces the incidence of harm, including death, from the use of pharmaceuticals.


SafeScript Screenshot

To find out more about SafeScript click here.


Interest Parties

Specialists now have the added benefit of including Interested Parties to patients’ records. This is another category of Contacts that, similar to Referrers, can be sent results, observations or any other sorts of relevant correspondence from right within the letter editor by clicking the + button. These Interested Parties can also be entered in with the Patient Details, under the Referral tab as well.


Interest Parties Screenshot

To find out more about Interested Parties click here.


Create a New Procedure Within the Appointment Popup

Specialists can now create a whole Procedural run-through straight from the Appointments screen. Including an Admission form, with all facility, assistant and inpatient information; Clinical including anaesthetic, and prosthesis inputs; and an Outcome free-form. This can be accessed by clicking the + button next to Procedure after filling in your patient and appointment details.


How to create a new procedure within the appointment popup

To find out more about this feature, click here.


Invoice Item View

Users can now Filter Invoices by Item Code. This allows you to increase your visibility on any payments, paid or unpaid, per item within the invoices of a patient record. This can be found in Accounts > Invoices.


Invoice Item View Screenshot


No Pension Number Visibility

All Users will now have the option to add No Card to a patient records’ Pension section to increase visibility for the practice to increase a streamlined workflow when billing and claiming.


No Pension Number Visibility Screenshot


Update to the Appointments Provider Filter

The appointment provider filter has been updated to a search bar function to give you the ability to search for specific providers rather than choosing from a list. This change has been implemented to improve the response time of the site when accessing the calendar. You can still configure your Appointment preferences to set a default collection of calendars to appear upon opening. Please follow this link for more information.


If you need any help with any of these new features, or any others, then please don’t hesitate to contact our friendly support team via email at, on 1300 103 903 or through the chat function on your MediRecords webpage.

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MediRecords joins VMware Standard Technology Alliance Partner Program

MediRecords joins VMware Standard Technology Alliance Partner Program

MediRecords joins VMware Standard Technology Alliance Partner Program


Matthew Galleto

MediRecords joins VMware Standard Technology Alliance Partner Program

MediRecords joins VMware Standard Technology Alliance Partner Program

We are delighted to announce that MediRecords is now a VMware Standard Technology Alliance Partner and validated to run on VMware Tanzu Kubernetes Grid Integrated Edition (TKGI).This is a fantastic achievement for our team, but many of our customers will be wondering “what does this actually mean for us?”

Put simply, it means our software can run anywhere. Clients can implement MediRecords on-premises, in the cloud (via Google, Microsoft Azure or Amazon Web Solutions), or as a hybrid-cloud solution. And of course, we will still provide clinical practice management software to thousands of clinics in Australia through our cloud-based offering.

VMware Tanzu Kubernetes Grid Integrated Edition enables clients to deploy and run their clinical practice management software as a containerized workload across private and public clouds. The flexibility of Kubernetes allows our clients to simplify the management of services and infrastructure in a highly scalable, highly available way so they can focus on running their practice.

“Our partnership with VMware as a Technology Alliance Partner provides even greater flexibility to our customers,” said Matthew Galetto, MediRecords founder and CEO. “We have an excellent track record when it comes to enterprise-scale projects, rolling out Australia-wide solutions to thousands of users in a matter of days.”

With VMware Tanzu Kubernetes Grid Integrated Edition, larger enterprises can maintain their IT investments to deploy MediRecords on existing on-premises infrastructure or leverage the greater flexibility of running their practice management solution on a public or hybrid-cloud. MediRecords has invested heavily in the development of operational capability, infrastructure as a code, automation and testing to support businesses when implementing their practice management solution as a containerized workload.

Our partnership with VMware will specifically benefit our enterprise and government customers with existing IT infrastructure investments that they want to deploy their MediRecords solutions on. For smaller clinics, MediRecords will continue to provide cloud-based practice management systems to thousands of users in GP, Specialist and Allied Health practices. These products offer a turnkey solution for small to medium sized practices and larger corporate groups that are growing their businesses. Customers benefit from the speed & scalability offered by a true cloud application offered as Software as a Service.

About MediRecords

MediRecords is an Australian owned provider of cloud-based electronic medical record and practice management systems. Founded in 2013, their clients range from individual GP, specialist and allied health practices to enterprise scale healthcare providers across Australia.

For more information contact

VMware is a registered trademark of VMware, Inc. in the United States and other jurisdictions. All other marks and names mentioned herein may be trademarks of their respective companies.

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National Coronavirus Helpline

Healthdirect mediRecords

MediRecords & Healthdirect Australia delivers the National Coronavirus Helpline


Matthew Galleto

National Coronavirus Helpline

MediRecords & Healthdirect Australia delivers the National Coronavirus Helpline


·         Healthdirect Australia set up the Australian Government’s National Coronavirus Helpline.

·         MediRecords technology enabled the build of a bespoke call centre management solution.

·         New management model centralises and standardises data from multiple call centres in order to meet high caller demand.

We are delighted to announce that MediRecords was chosen by Healthdirect Australia to provide the clinical administration system behind the National Coronavirus Helpline.

The National Coronavirus Helpline is an integral part of the Australian Government’s response to the Coronavirus (COVID-19) pandemic. The helpline was directed to rapidly scale-up in March 2020 to become a go-to source of truth for the public during a time of significant change and high anxiety.

The scale-up required Healthdirect Australia to quickly add hundreds more staff to the helpline, calling on call centre providers from around the country to meet demand. To achieve this, Healthdirect Australia needed a service provider agnostic call centre management platform.

A fast and scalable response

Healthdirect Australia’s Chief Technology Officer, Grant Sayer, says, “We quickly realised that scaling up the service to meet the capacity of calls we were expecting would involve a total rebuild of the telephony and data management system.

“Under normal circumstances building a new telehealth service would take a few months, but we really only had a few days. The new service needed to be standardised so that a panel of call centre providers could use it, have shared access to encounter records and we could leverage consistent data, and it needed to be centralised so we could manage it effectively.

“With over a decade of experience in delivering health helplines, we had a good idea of how the new model could be set up and we knew that we needed to call on the expertise of key industry partners MediRecords, VoiceFoundry, and Amazon Web Services (AWS) technology to make it happen in time,” he said.

MediRecords and Healthdirect Australia were able to move very quickly, standing up a robust and scalable telehealth service which managed clinical and general calls in just one weekend.

The technology solution

MediRecords technology and AWS enabled the build of the bespoke call centre management solution for the National Coronavirus Helpline. It is delivered through Amazon Connect which provides a cloud-based telephony system and contact routing.  

MediRecords provided the clinical administration system, which we quickly set-up to fit the specifications of the helpline through a seamless integration with Amazon Connect. MediRecords acts as the database for information collected by call handlers on each call.

The electronic health record system provided by MediRecords enables our call handlers to record up-to-date, relevant clinical encounter information from each caller. From the start, this de-identified data has been a source of valuable information to provide to the government as they continue to deal with COVID-19,” says Grant Sayer.

Founder and CEO of MediRecords, Matthew Galetto, said, “Integrating a call telephony system with an electronic health record system configured with COVID-19 encounter response forms within a few days was only possible because of the collaborative working relationship between AWS, Voice Foundry, and MediRecords led by Healthdirect.”

“Bringing together expert organisations enabled the service to be delivered on time to support the Australian government and the worried public during a difficult time,” Mr Sayer concluded.

About Healthdirect Australia

Healthdirect Australia is a national, government-owned, not-for-profit organisation delivering a range of telehealth services to provide every Australian with access to trusted health information and advice, when and where they need it.

About MediRecords

MediRecords is an Australian owned provider of cloud-based electronic medical record and practice management systems. Founded in 2014, their clients range from individual GP and specialist practices to enterprise scale healthcare providers across Australia.

Available for interview:

·         Grant Sayer, CTO, Healthdirect Australia


·         Matthew Galetto, Founder and CEO, MediRecords

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Coronavirus clinical coding concepts now available in MediRecords

Coronavirus clinical coding concepts

Coronavirus clinical coding concepts now available in MediRecords

Coronavirus clinical coding concepts

The National Terminology Service and Australian Digital Health Agency have released an out-of-cycle release of SNOMED CT®‑AU to include additional Coronavirus terms.

The new concepts included are:

840539006 |Disease caused by 2019 novel coronavirus (disorder)

840534001 |2019 novel coronavirus vaccination (procedure)

840544004 |Suspected disease caused by 2019 novel coronavirus (situation)

840536004 |Antigen of 2019 novel coronavirus (substance)

840535000 |Antibody to 2019 novel coronavirus (substance)

840533007 |2019 novel coronavirus (organism)

840546002 |Exposure to 2019 novel coronavirus (event)

MediRecords has been updated to include this latest release. This means that Coronavirus terms are now available as a reason for visit, as a diagnosis and reason for script. 

For more information regarding this release click here.

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