MediRecords Feature Updates 2020

Population-Patient-Level-Reporting

MediRecords Product Updates in 2020 so far...

Population-Patient-Level-Reporting

Take a look at what has happened so far in 2020…

2020 has surely been a year of uncertainty, but you can be certain that MediRecords is still focused on delivering and implementing new and upgraded features. Our main objective is to continue to aid users in increasing and improving their workflows during these unprecedented times.
Here are just a few of the highlights introduced to MediRecords in 2020 so far:

SafeScript

For our users in Victoria, SafeScript is a clinical tool that allows doctors, nurse practitioners and pharmacists to access information about their patient’s prescription history for certain high-risk medicines. This information helps clinicians make safer clinical decisions and reduces the incidence of harm, including death, from the use of pharmaceuticals.

SafeScript Screenshot

To find out more about SafeScript click here.

Interest Parties

Specialists now have the added benefit of including Interested Parties to patients’ records. This is another category of Contacts that, similar to Referrers, can be sent results, observations or any other sorts of relevant correspondence from right within the letter editor by clicking the + button. These Interested Parties can also be entered in with the Patient Details, under the Referral tab as well.

Interest Parties Screenshot

To find out more about Interested Parties click here.

Create a New Procedure Within the Appointment Popup

Specialists can now create a whole Procedural run-through straight from the Appointments screen. Including an Admission form, with all facility, assistant and inpatient information; Clinical including anaesthetic, and prosthesis inputs; and an Outcome free-form. This can be accessed by clicking the + button next to Procedure after filling in your patient and appointment details.

How to create a new procedure within the appointment popup

 

Invoice Item View

Users can now Filter Invoices by Item Code. This allows you to increase your visibility on any payments, paid or unpaid, per item within the invoices of a patient record. This can be found in Accounts > Invoices.

Invoice Item View Screenshot

 

No Pension Number Visibility

All Users will now have the option to add No Card to a patient records’ Pension section to increase visibility for the practice to increase a streamlined workflow when billing and claiming.

No Pension Number Visibility Screenshot

 

Update to the Appointments Provider Filter

The appointment provider filter has been updated to a search bar function to give you the ability to search for specific providers rather than choosing from a list. This change has been implemented to improve the response time of the site when accessing the calendar. You can still configure your Appointment preferences to set a default collection of calendars to appear upon opening. Please follow this link for more information.

If you need any help with any of these new features, or any others, then please don’t hesitate to contact our friendly support team via email at [email protected], on 1300 103 903 or through the chat function on your MediRecords webpage.

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    MediRecords joins VMware Standard Technology Alliance Partner Program

    MediRecords joins VMware Standard Technology Alliance Partner Program

    MediRecords joins VMware Standard Technology Alliance Partner Program

    MediRecords joins VMware Standard Technology Alliance Partner Program
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    Matthew Galleto

    MediRecords joins VMware Standard Technology Alliance Partner Program

    We are delighted to announce that MediRecords is now a VMware Standard Technology Alliance Partner and validated to run on VMware Tanzu Kubernetes Grid Integrated Edition (TKGI).This is a fantastic achievement for our team, but many of our customers will be wondering “what does this actually mean for us?”

    Put simply, it means our software can run anywhere. Clients can implement MediRecords on-premises, in the cloud (via Google, Microsoft Azure or Amazon Web Solutions), or as a hybrid-cloud solution. And of course, we will still provide clinical practice management software to thousands of clinics in Australia through our cloud-based offering.


    VMware Tanzu Kubernetes Grid Integrated Edition enables clients to deploy and run their clinical practice management software as a containerized workload across private and public clouds. The flexibility of Kubernetes allows our clients to simplify the management of services and infrastructure in a highly scalable, highly available way so they can focus on running their practice.

    “Our partnership with VMware as a Technology Alliance Partner provides even greater flexibility to our customers,” said Matthew Galetto, MediRecords founder and CEO. “We have an excellent track record when it comes to enterprise-scale projects, rolling out Australia-wide solutions to thousands of users in a matter of days.”


    With VMware Tanzu Kubernetes Grid Integrated Edition, larger enterprises can maintain their IT investments to deploy MediRecords on existing on-premises infrastructure or leverage the greater flexibility of running their practice management solution on a public or hybrid-cloud. MediRecords has invested heavily in the development of operational capability, infrastructure as a code, automation and testing to support businesses when implementing their practice management solution as a containerized workload.

    Our partnership with VMware will specifically benefit our enterprise and government customers with existing IT infrastructure investments that they want to deploy their MediRecords solutions on. For smaller clinics, MediRecords will continue to provide cloud-based practice management systems to thousands of users in GP, Specialist and Allied Health practices. These products offer a turnkey solution for small to medium sized practices and larger corporate groups that are growing their businesses. Customers benefit from the speed & scalability offered by a true cloud application offered as Software as a Service.


    About MediRecords

    MediRecords is an Australian owned provider of cloud-based electronic medical record and practice management systems. Founded in 2013, their clients range from individual GP, specialist and allied health practices to enterprise scale healthcare providers across Australia.

    For more information contact [email protected].

    VMware is a registered trademark of VMware, Inc. in the United States and other jurisdictions. All other marks and names mentioned herein may be trademarks of their respective companies.

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      National Coronavirus Helpline

      Healthdirect mediRecords

      MediRecords & Healthdirect Australia delivers the National Coronavirus Helpline

      National Coronavirus Helpline
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      Matthew Galetto

      MediRecords & Healthdirect Australia delivers the National Coronavirus Helpline

       

      ·         Healthdirect Australia set up the Australian Government’s National Coronavirus Helpline.

      ·         MediRecords technology enabled the build of a bespoke call centre management solution.

      ·         New management model centralises and standardises data from multiple call centres in order to meet high caller demand.

      We are delighted to announce that MediRecords was chosen by Healthdirect Australia to provide the clinical administration system behind the National Coronavirus Helpline.

      The National Coronavirus Helpline is an integral part of the Australian Government’s response to the Coronavirus (COVID-19) pandemic. The helpline was directed to rapidly scale-up in March 2020 to become a go-to source of truth for the public during a time of significant change and high anxiety.

      The scale-up required Healthdirect Australia to quickly add hundreds more staff to the helpline, calling on call centre providers from around the country to meet demand. To achieve this, Healthdirect Australia needed a service provider agnostic call centre management platform.

       

      A fast and scalable response

      Healthdirect Australia’s Chief Technology Officer, Grant Sayer, says, “We quickly realised that scaling up the service to meet the capacity of calls we were expecting would involve a total rebuild of the telephony and data management system.

      “Under normal circumstances building a new telehealth service would take a few months, but we really only had a few days. The new service needed to be standardised so that a panel of call centre providers could use it, have shared access to encounter records and we could leverage consistent data, and it needed to be centralised so we could manage it effectively.

      “With over a decade of experience in delivering health helplines, we had a good idea of how the new model could be set up and we knew that we needed to call on the expertise of key industry partners MediRecords, VoiceFoundry, and Amazon Web Services (AWS) technology to make it happen in time,” he said.

      MediRecords and Healthdirect Australia were able to move very quickly, standing up a robust and scalable telehealth service which managed clinical and general calls in just one weekend.

      The technology solution

      MediRecords technology and AWS enabled the build of the bespoke call centre management solution for the National Coronavirus Helpline. It is delivered through Amazon Connect which provides a cloud-based telephony system and contact routing.  

      MediRecords provided the clinical administration system, which we quickly set-up to fit the specifications of the helpline through a seamless integration with Amazon Connect. MediRecords acts as the database for information collected by call handlers on each call.

      The electronic health record system provided by MediRecords enables our call handlers to record up-to-date, relevant clinical encounter information from each caller. From the start, this de-identified data has been a source of valuable information to provide to the government as they continue to deal with COVID-19,” says Grant Sayer.

      Founder and CEO of MediRecords, Matthew Galetto, said, “Integrating a call telephony system with an electronic health record system configured with COVID-19 encounter response forms within a few days was only possible because of the collaborative working relationship between AWS, Voice Foundry, and MediRecords led by Healthdirect.”

      “Bringing together expert organisations enabled the service to be delivered on time to support the Australian government and the worried public during a difficult time,” Mr Sayer concluded.

      About Healthdirect Australia

      Healthdirect Australia is a national, government-owned, not-for-profit organisation delivering a range of telehealth services to provide every Australian with access to trusted health information and advice, when and where they need it.

      About MediRecords

      MediRecords is an Australian owned provider of cloud-based electronic medical record and practice management systems. Founded in 2014, their clients range from individual GP and specialist practices to enterprise scale healthcare providers across Australia.

      Available for interview:

      ·         Grant Sayer, CTO, Healthdirect Australia

      ·         Matthew Galetto, Founder and CEO, MediRecords

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      Matthew Galetto

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        Coronavirus clinical coding concepts now available in MediRecords

        Coronavirus clinical coding concepts

        Coronavirus clinical coding concepts now available in MediRecords

        Coronavirus clinical coding concepts
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        Matthew Galetto

        The National Terminology Service and Australian Digital Health Agency have released an out-of-cycle release of SNOMED CT®‑AU to include additional Coronavirus terms.

        The National Terminology Service and Australian Digital Health Agency have released an out-of-cycle release of SNOMED CT®‑AU to include additional Coronavirus terms.

        The new concepts included are:

        840539006 |Disease caused by 2019 novel coronavirus (disorder)

        840534001 |2019 novel coronavirus vaccination (procedure)

        840544004 |Suspected disease caused by 2019 novel coronavirus (situation)

        840536004 |Antigen of 2019 novel coronavirus (substance)

        840535000 |Antibody to 2019 novel coronavirus (substance)

        840533007 |2019 novel coronavirus (organism)

        840546002 |Exposure to 2019 novel coronavirus (event)

        MediRecords has been updated to include this latest release. This means that Coronavirus terms are now available as a reason for visit, as a diagnosis and reason for script. 

        For more information regarding this release click here.

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          Great New Features Added in 2019

          Great features added in 2019

          Great New Features Added in 2019

          Great features added in 2019
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          Matthew Galetto

          Here’s a sample of a few of the great new features we added to MediRecords in 2019…

          Patient Engagement

          TeleHealth

          Telehealth Consultations

          MediRecords partners with Coviu to deliver a seamless Telehealth Consultation experience for providers and patient’s. Begin from the appointment book or waiting room.
          2 Way SMS

          2 Way SMS & Email

          Patient’s can confirm appointments direct from an SMS or Email appointment reminder. Updates are then reflected in your practices appointment book in real-time.

          Improvements to your day

          Simplified Claiming

          Simplified Claim Resubmission

          Resubmitting a failed claim has never been simpler. MediRecords users can now edit and resubmit rejected invoices directly from the claiming dashboard.

          The originally failed invoice is archived and the appropriate adjustment made.
          Appointment Enhancements

          Appointment Enhancements

          MS’ sent from the appointment book can now be non appointment related. You can free text the content or simply select another SMS template to be used.
          Your SMS balance is now visible from this screen so you can text and send with confidence.

          Partners & Integrations

          Clinivid Logo
          In August this year, MediRecords partnered with Clinivid to provide a secure alternative for mulotidisciplinary care teams to communicate, share advice and files for improved holistic patient care.
          StanfieldIT

          Stanfield IT

          MediRecords partnered with Standfield IT in September to help practices leverage the best technology has to offer and bring their entire practice operations to the cloud. No more servers, no more paper just 100% pure cloud
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            Product Update August 2019

            Product Update August 2019

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            Matthew Galetto

            Using an automated but configurable email service, practices are able to send email reminders directly to the patient when an appointment is created, modified or cancelled. Patients can confirm their appointment and add the appointment details directly into their calendar with reminder notifications using Google Calendar, iCal or Outlook. To configure email appointment reminders, simply enable “Send Email Notification to Patient’ from the providers appointment preferences. For more information see the following article.
            Patients can now confirm their appointments using the MediRecords two-way SMS confirmation service. Unlike other solutions, MediRecords SMS confirmations are guaranteed to link to the exact appointment for which the reminder is being sent. To take advantage of this new feature, simply add the mail merge field to your SMS reminder template. This will include a link that your patients can click to confirm or cancel appointment. For more information on how to configure two-way SMS please see our support library.

            Patient’s can confirm appointments direct from an SMS or Email appointment reminder. Updates are then reflected in your practices appointment book in real-time.

            Patients can now confirm their appointments using the MediRecords two-way SMS confirmation service. Unlike other solutions, MediRecords SMS confirmations are guaranteed to link to the exact appointment for which the reminder is being sent. To take advantage of this new feature, simply add the mail merge field to your SMS reminder template. This will include a link that your patients can click to confirm or cancel appointment. For more information on how to configure two-way SMS please see our support library.

            Patient’s can confirm appointments direct from an SMS or Email appointment reminder. Updates are then reflected in your practices appointment book in real-time.

            MediRecords has partnered with Clinivid, a cloud-based clinical communication platform that provides a secure alternative for multidisciplinary care teams to communicate, share advice and files for improved holistic patient care.The user experience is intuitive with an end-to-end clinical workflow starting with an integrated patient search and ending with the seamless flow of clinical information from Clinivid back into MediRecords ensuring that the patient longitudinal record is complete.
            MediRecords has partnered with Clinivid, a cloud-based clinical communication platform that provides a secure alternative for multidisciplinary care teams to communicate, share advice and files for improved holistic patient care.The user experience is intuitive with an end-to-end clinical workflow starting with an integrated patient search and ending with the seamless flow of clinical information from Clinivid back into MediRecords ensuring that the patient longitudinal record is complete.
            MG-Profile
            Matthew Galetto
            Founder & CEO, MediRecords
            MediRecords has partnered with Clinivid, a cloud-based clinical communication platform that provides a secure alternative for multidisciplinary care teams to communicate, share advice and files for improved holistic patient care.The user experience is intuitive with an end-to-end clinical workflow starting with an integrated patient search and ending with the seamless flow of clinical information from Clinivid back into MediRecords ensuring that the patient longitudinal record is complete.
            Katja-Profile
            Dr Katja Beitat,
            CEO, Clinivid
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            Matthew Galetto

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              Product Update. January 2019

              Product Update. January 2019

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              Matthew Galetto

              We hope you enjoyed the Christmas break.
              You might have noticed we recently made some changes to MediRecords. By reducing the number of ‘clicks’, these enhancements provide clinical users greater access to their patient data.

              Past Consultations Preview

              Preview and print a patient’s entire consultation history. Add Tasks, Clinical Actions, Book Appointments, send Instant SMS messages and more from this view
              Past_consult
              past_consult 2

              Investigation Results Preview

              Easy access to a patients entire results history. Filter by results type, status, send an Instant SMS and more from this view. All actions and updates performed from this view are reflected in the standard results view
              Results_preview
              Results_preview 2

              Expanded Clinical View

              One of our most highly anticipated enhancements yet, the Expanded Clinical View gives you greater access to a patient’s clinical information as you record your notes.
              View a patient’s Medical History, Past Consultations, Investigation Results, Letter Correspondence and more with the click of a button as shown below:
              expanded_clinical_view
              This view is packed full of other goodies too with addition of a new Activities box to keep you well informed on overdue and upcoming tasks or recalls and quick access to adding Medical History, Immunisations, Investigation Results, Inbound Letters and Hospitalisations.

              We also offer some services that can help!

              Web_Staff 7

              MediRecords Training

              Would you like to be a MediRecords expert? Our dedicated team of training professionals offer remote and onsite training options. To find out more, click on the training icon to the left

              Service Bundles

              Did you know? MediRecords is able to set up and configure your practice, create our user accounts, fee schedules and letter templates for you! These services can be purchased seperately or bundled together for even greater savings! If you’d like to know more, click on the bundle icon to the right
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              The MediRecords team is here to help!

              Sydney-Office
              Brisbane-Office
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                Product Update. December 2018

                Product Update. December 2018

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                Matthew Galetto

                As part of our continuous improvement strategy MediRecords has made numerous improvements this year that enhance your overall experience, drive operational efficiencies in your practice and improve patient engagement.

                Consult Notes Enhancement

                We added the ability to capture all clinical activities performed as part of a consult and automatically have them added to your notes. The result? More detailed and structured consult notes for easier record keeping
                auto-save
                letter-template-enhancements

                Letter Template Enhancements

                MediRecords users can now create complex letter template resources easier than ever before. Our complete list of mail merge fields ensures you can report on all relevant clinical and patient demographic information

                Improved Specialist Billing

                Specialist MediRecords subscribers can now enjoy our comprehensive specialist billing module. We now support ECLIPSE claiming including anaesthetic, diagnostic, radiology and oncology services

                Telehealth Billing Module

                Our new Telehealth Billing Module comes complete with a sophisticated billing rules engine. Simply enter a Telehealth item code, select the Telehealth Service checkbox and the associated item(s) will be added automatically.
                telehealth_billing_module

                We also offer some services that can help!

                Web_Staff 7

                MediRecords Training

                Would you like to be a MediRecords expert? Our dedicated team of training professionals offer remote and onsite training options. To find out more, click on the training icon to the left

                Service Bundles

                Did you know? MediRecords is able to set up and configure your practice, create our user accounts, fee schedules and letter templates for you! These services can be purchased seperately or bundled together for even greater savings! If you’d like to know more, click on the bundle icon to the right
                Web_Staff-5

                The MediRecords team is here to help!

                Sydney-Office
                Brisbane-Office
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                Matthew Galetto

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                  Product Update. October 2018

                  Product Update. October 2018

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                  Matthew Galetto

                  Our MediRecords development team have been working hard to deliver key features and enhancements that improve your MediRecords experience.

                  Bulk Scan Upload Enhancement

                  You can now create new Health Professional Contacts as you upload documents from the Bulk Scan Upload.
                  bulk_scan_upload

                  Letter Writer Improvement

                  New mail merge fields are now available, including the ability to add specific past consult notes, investigations and results to your correspondence.
                  patient_payment_refund

                  Refunds and Adjustments

                  Generate refunds against payments directly from the patient record. Once a payment is refunded, an automatic adjustment will be applied to your general ledger.

                  New Report – Income Summary Report

                  The Income Summary Report contains a concise summary of payments received and refunds issued across individual practices or your entire account.

                  Telehealth Billing Module

                  Our new Telehealth Billing Module comes complete with a sophisticated billing rules engine. Simply enter a Telehealth item code, select the Telehealth Service checkbox and the associated item(s) will be added automatically.
                  telehealth_billing_module

                  What's Next?

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                  Matthew Galetto

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                    Product Update. July 2018

                    Product Update. July 2018

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                    Matthew Galetto

                    Once again the development team at MediRecords has been busy releasing a number of enhancements that will improve the overall experience for clinical and administration staff alike:

                    Billing Enhancements:

                    Creating invoices for anaesthetic, diagnostic and oncology services has never been easier with new tools available from the Invoice window. Easily apply complex billing rules with the click of a button.
                    Billing-Enhancement

                    Referral Management:

                    Record a referrals ‘First Used Date’ and an Improved workflow for creating, filtering and managing referrals and contacts. Create new referrals and referral contacts from appointments, invoices and patient records
                    Todays Notes Enhancement

                    Today’s Notes enhancement:

                    All your clinical activities are now captured by default and added into your consultation notes. This includes New letters and investigation requests and each will include a quick link to the document or request

                    Actions hoverstate:

                    Wherever you see an open padlock, hover over it to quickly view who created and updated that activity or document and when

                    Appointments hoverstate:

                    You can now hover over an existing appointment to reveal who created or updated an appointment and when
                    Appontment Hover State

                    What's Coming!

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