MediRecords Product Update November 2020

Product Update Spring 2020

MediRecords Product Update: November 2020

Product Update Spring 2020
Megan Harker

Megan Harker, Customer Support Coordinator

An Overview of the Spring 2020 Updates from MediRecords

You may have noticed in the last few months that MediRecords have been pumping out new features and updates fairly regularly. Here’s a quick overview of just some of the new functionality, in case you missed anything:

 

Appointment Updates

 

Tiles Re-Coloured and Appointment Information

We have introduced vibrant new colours in the appointment book to differentiate between appointment status. These can be seen if you ‘Appointment Colour Palette’ is set to ‘Status’.

The ‘Appointment Type’ is also displayed as text next to the patient name for extra visibility.

We have also introduced ‘Hover State’. This means you can now see the status of an appointment quickly and easily by hovering the mouse over the appointment.

Easier Access to Patient Records

You can now open a patient record from multiple areas of the appointments calendar, just by clicking their name. This feature can be found when hovering over an appointment, when viewing a provider’s calendar by month, and in the Agenda view.

More Appointment Types

We have also increased the number of different appointment types you can use. Filtering by ‘Inactive’ will reveal the editable tiles, with up to 60 different types of appointments.

You can find out more about editing Appointment Types here.

Improved Provider Filter

The Provider Filter has been adapted to reduce loading times. You can now easily search and select the providers that you want to see the calendars for by using the search box.

For more information on the Provider Filter and how to set your calendar defaults, see here.

Patient Appointment Search

Alongside the Provider Filter, we have implemented improvements to how you search for a patient’s appointments to include an ‘All Providers’ option, if the provider has not already been selected.

This ensures you don’t miss any appointment information.

Billing Updates

In-Patient Billing

Our in-patient billing functionality has had a huge overhaul and is continuing to be improved.

Health Fund schedules, including AHSA, being updated have been enhanced and derived items are now automatically calculated. We have also removed the automatically populated $400 gap that was being applied to every item, and keep an eye out for the ability to add a Gap payment to an Agreement early 2021. You can now also bill ‘In-Patient Invoices’ directly from the Calendar and Waiting Room.

Additionally, when invoicing from the Appointment screen, the invoice will populate with the service date automatically defaulting to the date of the appointment.

Improved Invoicing

Invoices have been improved to now include number item lines, and an item counter.

You can also choose ‘Immediate’ in your payment terms.

If you need any help with any of these new features, or any others, then please don’t hesitate to contact our friendly support team via email at support@medirecords.com, on 1300 103 903 or through the chat function on your MediRecords webpage.

Megan Harker

Megan Harker, Customer Support Coordinator

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    Benefits of the Cloud for Healthcare: AI & the Internet of Things

    Internet of Things

    Using Artificial Intelligence (AI) and Internet of Things (IoT) technology to support clinical decisions

    Internet of Things
    Michelle O'Brien Profile Picture

    Michelle O'Brien, Head of Strategy

    In my next article, which again looks to demystify some of the tech babble around the benefits of cloud for healthcare, I am exploring what we mean by AI, IoT and how these can be used to support clinical decisions.

    First of all, some clarity on what these terms actually mean: 

    Artificial intelligence: 

    Artificial Intelligence, or AI, refers to computer programs that can think, work and make decisions similarly to humans. The uses are broad, but are already well known to us today.  

    Saying ‘Hey Siri’ or ‘Hey Google’ to your phone brings an AI assistant to life. Plenty of services use AI in a more subtle way, such as Netflix recommending your next show to binge-watch, or Amazon suggesting which item people like you also bought. 

    In healthcare, AI is often used for voice recognition, with doctors using software such as Dragon to convert their speech into text without typing. Clinical decision support tools such as UpToDate by Wolters Kluwer are also a form of AI, interpreting health data to provide clinicians with information to support their clinical decisions.  

    Machine Learning: 

    Machine learning refers to the process AI software goes through to improve automatically through experience, much like we humans learn from our daily experiences.  

    Internet of Things:  

    The internet of things, or IoT for short, refers to physical objects like patient devices that are fitted with sensors or use Bluetooth technology to collect and send data over the internet.

    Some examples you may find at home are an Amazon Alexa speaker that can turn off your lights, a smart scale that sends your weight to your phone, or a Fitbit that sends your steps for the day to an app. 

    Devices like Fitbits and Apple watches are now overlapping into healthcare as they provide health data such as activity levels and heart rates. But more medical focussed devices such as the TGA approved pulse oximeters, blood pressure cuffs and blood glucose monitors are widely available to use at home as well. 

    Remote Monitoring: 

    In a healthcare context, remote monitoring means gathering patient data outside of the traditional bricks anmortar setting, such as the GP clinic or outpatient department. 

    This ties in with the IoT, in that IoT devices can record patient data at home and send this to a patient’s medical record via their phone. But it also includes software on smartphones that do not require physical devices, for example a simple mood diary for mental health patients like Innowell. 

     

    What does this have to do with the Cloud? 

    These exciting uses of AI and the Internet of Things are all reliant on being able to send the data they collect to the clinicians providing care. This is only possible in real time thanks to Cloud EMRs, such as MediRecords, that pull the data together in one place. 

    I explored this ‘interoperability’ of services in my previous explainer article here. 

    What are some examples in Australian Healthcare? 

    There are already a range of products and services available in Australia that exist to help clinicians provide better patient care. 

    iHealth

    iHealth have developed a range of IoT devices designed to help patients monitor themselves at home, including: 

    • Wireless Pulse Oximeters,
    • Thermometers,
    • Wireless Blood Pressure Monitors, 
    • Scales; and 
    • Wireless Blood Glucose Monitors

    These devices share the health data they collect with the patient’s smartphone via Bluetooth, which is then shared with the patient’s cloud based medical record such as MediRecords. 

     iHealth products are approved by the Therapeutic Goods Administration (TGA).  

    ResApp

    ResApp is a remote monitoring smartphone app that can diagnose and manage respiratory conditions such as pneumonia, asthma and sleep apnoea. All of this is possible through ResApp’s AI, which they say can diagnose conditions just through listening to a patient cough using their phones microphone.  

    PainChek

    And PainChek have developed remote monitoring software that uses a smartphones camera to detect if a non-verbal patient is in pain. This works by using AI to read the patients’ facial expression and will allow clinicians to ease the suffering endured by patients unable to communicate. 

    These are just three of many great examples from within Australia, demonstrating that Australia is at the forefront of innovation in AI technology. 

     

    How can AI and the IoT Improve Healthcare in Practice? 

    This is best explained in a theoretical example, in this case a patient who suffers from a chronic respiratory illness. 

    From the examples above this patient could monitor themselves periodically using an iHealth Wireless Pulse Oximeter (IoT), to ensure they were still receiving enough oxygen in their blood.  

    This data is sent from the Oximeter to their phone via Bluetooth, which then sends the data to their electronic health record, for example MediRecords, in the cloud. A dashboard capability could be used within MediRecords to alert clinicians of patients who may need support.  

    A product like ResApp could be used to provide the clinicians with additional clinical decision support in the absence of a face to face appointment which is not always possible. 

    Where a clinician is concerned about a patient, they can set up an appropriate intervention 

    AI used this way supports infection control management in treating respiratory illnesses. This is just one theoretical use case. The range and capabilities of medical AI and IoT devices means similar methods of remote monitoring and treatment are available for a range of conditions. 

    Michelle O’Brien, who is based in our Sydney office, is Head of Strategy here at MediRecords.

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    Michelle O'Brien, Head of Strategy

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      MediRecords Product Update October 2020

      MediRecords Product Update: October 2020

      Medirecrods team member picture

      Maxwell Holmes, Product Manager

      Improvements coming on 8th October 2020 include an expanded Medication Grid and improved Password Protection

      MediRecords recently announced the introduction of e-Prescribing using eRx. If you are interested in joining our pilot program please email to support@medirecords.com 

      As part of the ePrescribing release there are some changes coming to MediRecords that will affect all our users, including those not using e-Prescribing. 

      New fields on the Medication Grid 

      The Medication Grid will now display the Type and Status of a prescription, as can be seen in the image below. Prescriptions that have not been printed will display as draft. Printing the prescription will update the status to Printed 

      Prescription types are ManualPaperscript and Paperless 

      Manual scripts are any scripts generated using MediRecords without an integration to eRx electronic script exchange; Paperscripts are printed scripts that also contain an eRx SCID barcode; and Paperless scripts are scripts generated using e-Prescribing. 

      Password Policy Changes 

      As part of our ongoing commitment to data security, MediRecords will now lockout any account with five failed login attempts. If your account does become locked out, you will be sent a Reset My Password email and will be asked to create a new password.  

      We have also added options for organisations to enforce password complexity to ensure that password security is taken seriously 

      The defaults for your organisation will stay the same. If you are interested in changing your password complexity enforcement, you can find out by viewing our Password Policy article.

       

      If you have any questions about these changes, or how they may affect you, then please reach our to our friendly support team on 1300 103 903, or via support@medirecords.com

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      Maxwell Holmes, Product Manager

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        MediRecords Announces ePrescribing Support

        ePrescribing Token on Phone

        MediRecords Announce ePrescribing Support

        eRx script exchange
        Medirecrods team member picture

        Maxwell Holmes, Product Manager

        MediRecords has partnered with the eRX Script Exchange to provide electronic prescriptions directly to patients

        We are ePrescribing Ready!  

        ePrescribing Token on Phone

        MediRecords is proud to announce ePrescribing is here! As a cloud-based solution, we are better able to connect with a variety of other virtual care services, such as telehealth via Coviu, electronic appointment, and now e-prescribing. 

        As part of our Virtual Care Strategy’, MediRecords has partnered with the eRX Script Exchange to provide electronic prescriptions directly to patients, we have met full compliance for e-Prescribing, as opposed to ‘fast-track’ compliance. This makes our solution much more secure.   

        What is ePrescribing? 

        E-Prescribing is a replacement for physical prescriptions given to patients every day. Instead of having to keep hold of the original physical prescription, patients are instead given a unique e-Prescription token via email. The Token is securely stored within the eRx Script exchange. The patient retains control of who can access their prescription. This means a signed piece of paper it is no longer required.  

        If the patient elects to have an electronic prescription, they will receive a token via email or paper printout for each item prescribed. Once in possession of their token(s), the patient can then provide this directly to a pharmacy of their choice.  The token provides a link to a unique code used by the dispensing pharmacy to access the legal document for dispensing. The patient will automatically receive a new token for any repeats.  

        This workflow completely removes the need to relay in image based prescribing, such as faxing a paper prescription to a pharmacy then following up with a signed original in the mail.  

         

        What are the benefits of ePrescribing? 

        There are four main benefits of e-Prescribing for practices and their patients. 

        • Instant patient access to prescription regardless of location of appointment 
        • Greater convenience for patients thanks to a digital copy of the prescription 
        • Return power of choice of pharmacies to patients 
        • Reduction of administrative costs from sending prescriptions via fax and post 

         

        We are currently rolling out e-prescribing to select MediRecords customers. If you would like to start using e-prescribing, then please let us know by contacting support@medirecords.com 

         

        Alternatively, for more information on what you need to set up e-prescribing you can read this article: https://support.medirecords.com/hc/en-us/articles/360001878536-How-to-Set-Up-for-Electronic-Prescribing 

         

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        Maxwell Holmes, Product Manager

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          Benefits of the cloud for Healthcare: Interoperability

          Interoperability Cloud icon

          How can the Interoperability of Cloud Solutions Improve Patient Outcomes?

          Interoperability Cloud icon
          Michelle O'Brien Profile Picture

          Michelle O'Brien, Head of Strategy

          By giving health professionals easier access to patient data using the cloud, we can improve patient outcomes with less administration.

          This article is the first of my series that looks to demystify and clarify the benefits of adopting Cloud solutions for healthcare. I hope this series will help save you time wading through and comprehending some of the overly technical information that is out there.

          In this article I discuss how this is possible, now, thanks to how interoperable cloud systems are when exchanging health information. 

          We hear the term Interoperability a lot but what does it really mean in a healthcare context? 

          Often people are unsure what I mean when we talk about interoperability and health information exchange. What we really mean is delivering systems that allow all healthcare providersacross the healthcare continuum, access to a near live view of the patients’ longitudinal health record.  

          Unfortunately, many of our legacy, server based systems, which around 95% of GP’s still use, keep a patients longitudinal record in a server. As a result information is siloed from other parts of the healthcare system. If the patient only ever goes to one GP over a lifetime, then this may not be a major issue 

          However, if the patient is in an AgedCare facility, moves to a new state or unexpectedly ends up in the ED, this means the new healthcare provider has no visibility of the patients clinical history. This adds significant clinical risk when treating a patient, especially when the patient cannot communicate their clinical history as is often the case.  

          A detailed example…

          Aexample of how our currently disconnected health system impacts on patient outcomes is a palliative care patient in an Aged-Care facility. In this scenario a patient may need shared care, requiring their medical information being accessed by: 

          1. Their GP 
          2. Aged care provider 
          3. Hospital 
          4. Specialist 
          5. Psychology and other allied health 
          6. Mental Health support 
          7. Private health insurer 
          8. Family members 
          9. The Patient/Carers 
          10. Ambulance services 

          That is 10 potential stakeholders, who may all need access to some, or all, of the clinical record.  

          The reality is that in an acute or urgent situation a patient’s data does not move with them; instead each stakeholder has their own piece of siloed information. Transmitting that data to those who need it is currently time consuming and laborious, due to the use of outdated technology like fax, printers, couriers, mail and secure messaging. It’s as if we give each stakeholder a single jigsaw piece, then expect them to know what the completed image is. 

            

          If this is how things are done currently – why does this matter? 

          This is a good question, and one which, for many in healthcare, has an uncomfortable answer. This siloed approach to patient data matters because it impacts on patients care and health outcomes.  

          If we go back to our palliative care patient in an Aged Care Facility, not understanding their history can lead to patients being unnecessarily transported to an Emergency Department without anyone reviewing their wishes. They find themselves in unfamiliar surroundings, with clinicians who have little background on their condition.  

          This outcome is distressing for everyone. If the entire care team had a view of the patients record, including their end of life wishes, outcomes for the patient would be so much better. This scenario highlights two main problems:

          Problem 1: The administrative burden 

          The infographic below highlights some of the current challenges facing clinicians trying to manage the care of a patient. As you can see the process is stressful, time consuming and very administrative. 

          The reality is that this sloand expensive process is neither sustainable, nor acceptable for our patients. We need to find a way to manage these administrative costs through improved access to patient medical information for everyone in their treatment circle. 

          Problem 2: The risk to patient safety due to lack of information  

          The second problem is the inability to share patient data across the health system. As the patient moves between primary, acute, community and virtual settings, their risk of an adverse event increases.  This is because without a complete view of the patients longitudinal health record clinicians are flying blind. So how can cloud systems solve the interoperability challenge? 

          All the problems I have mentioned can be fixed. However, it will take time for healthcare providers to understand the value of Cloud and adopting modern healthcare standards to achieve interoperability. 

          Our vision for the future is that all healthcare professionals will use Cloud systems. This will allow them to log in anywhere, from any device, and directly access their patient’s information.  

            

          In summary 

          The concept of shared, virtual, and immediate multidisciplinary team care has the potential to significantly reduce administrative costs. More importantly it can improve health outcomes through the way we manage chronic disease and mental health, and provide health and social care to our ageing population, whether they are in Aged Care facilitates or in the home.  

          Ultimately it is the patient who will benefit the most from Cloud technology and interoperability, thanks to the the ability to have their clinical record travel with them no matter where they are in the health care system.

           

          Michelle O’Brien, who is based in our Sydney office, is Head of Strategy here at MediRecords.

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          Michelle O'Brien, Head of Strategy

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            MediRecords and ADHA improve secure messaging options for users

            Secure Messaging Icon

            MediRecords Product Update: Improved Secure Messaging Integrations for Users

            Secure Messaging Icon
            Matthew Galetto MediRecords banner

            Matthew Galetto, Founder & CEO

            Thanks to support from the Australian Digital Health Agency's SMIO program, users can now enjoy improved secure messaging integration

            MediRecords users will soon be able to enjoy improved integrations with multiple secure messaging providers.  

            Having completed its evaluation, The Australian Digital Health Agency (ADHA) has confirmed we have met the Secure Messaging Industry Offer (SMIO) development requirements, which seeks to improve interoperability between secure messaging services. 

            Ultimately this will allow our users to: 

            • find other healthcare professionals more easily via the Agency’s central directory service, 
            • message users of different secure messaging providers; and  
            • be confident that this will meet current and future Australian encryption standards.  

            This means our users are one step closer to breaking away from paper-based correspondence. 

             

            What is the Secure Messaging Industry Offer (SMIO)?  

            One of the ADHA’s main goals in their current strategy is to eliminate clinicians’ dependence on paper-based correspondence by 2022.  

            Secure messaging is central to achieving this, allowing clinicians to communicate and share patient information online, on multiple devices, without the significant security risks of using email or consumer services such as WhatsApp. 

            A significant barrier to realising this has been the lack of interoperability between different secure messaging software products. This has created challenges for clinical end-users and inhibited the adoption of secure messaging in Australia, as clinicians using different products cannot communicate with each other.  

            The ADHA has been working closely with software providers and the clinical community to address this via the Secure Messaging Industry Offer. They are providing developers of clinical information and secure messaging systems, like MediRecords, with incentives to deliver improved interoperability as soon as possible. 

             

            How will this benefit our users? 

            As outlined above, the main benefit of the SMIO is that it will allow users of different clinical secure messaging systems to communicate and share patient information. More specifically, MediRecords users will be able to enjoy: 

            • Enhanced searching across multiple secure messaging providers via a federated provider directory service; 
            • Interoperability and message exchange with different secure messaging enabled software products by utilising standardised messages; 
            • The ability to securely exchange messages based on current and future Australian encryption standard. 

            All this will allow clinicians to break free from the limitations and frustrations that come with paper-based communication, and ultimately allow you to provide better care for your patients. 

              

            What are the requirements? 

            To ensure MediRecords meets the standards required, we have been working with the ADHA to update the platform to meet the SMIO developer requirements. These requirements were agreed by an ADHA technical working group, comprising representatives of software providers and other government bodies. 

            The group outlined the technical standards for looking up provider addresses using a federated provider directory model, and on which message formats will be supported. These were successfully trialled in two proof-of-concept projects in 2018, leading to the current Secure Messaging Industry Offer. 

              

            When will we be rolling out? 

            We currently expect to release this update on 30th October 2020. We may however choose to release this earlier is possible, so keep an eye out.  

            Our release version will be V3.7.

             

            About the Australian Digital Health Agency 

            Since 2016, the ADHA have existed to improve health outcomes for Australians through the delivery of digital healthcare systems and the national digital health strategy for Australia. 

            The Agency is responsible for national digital health services and systems, focussing on engagement, innovation and clinical quality & safety. They achieve this by putting data and technology safely to work for patients, consumers and the healthcare professionals who look after them. 

            For more information visit https://www.digitalhealth.gov.au/ 

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            Matthew Galetto, Founder & CEO

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              Survey Results: What do Clinicians really look for in Practice Management Software?

              Survey Icon

              Survey Results: What do Clinicians really look for in Practice Management Software?

              Survey Icon

              COVID impact, working habits and rejection of Telehealth?

              Throughout July we ran a survey for users of Medical Practice Management Software, like MediRecords. The aim was to listen to, and learn from, both our own users and those who use alternatives.

              In this article we have summarised some of the more interesting insights around:

              • the impact of COVID on doctors
              • the working environments of clinicians
              • what users want from practice management software, and
              • How important Telehealth features are to clinicians.

              If any of this sounds interesting, then please read on! But before we get into it, we would like to say a big thank you to all who took part in the survey.

              As with all survey data, the stats can often be interpreted in many ways. If you have any insights or explanation for what we found in the survey, we would love to hear from you via marketing@medirecords.com.

              About the Survey & Audience

              Our survey was delivered to GP clinics via fax, email and through The Medical Republics e-newsletter. Whilst the survey was open to clinicians, practice managers, nurses and business owners, most respondents primarily identified as clinicians.

              We ran our survey throughout July, which ended up being an interesting time. The initial explosion of conversations around Telehealth had begun to quieten down (more on this later), whilst Victorians began seeing lockdown restrictions gradually being enforced as they experienced their ‘second wave’.

              One noticeable skew was that the audience had a significant amount of professional experience, with over 40% having over 20 years in General Practice, which is worth bearing in mind as you read this article:

               

               

              GP’s Working Environment

              We were keen to understand how GPs tend to work, as this allows us to better understand how MediRecords can be as useful to clinicians as possible.

              We found GP’s were split fairly evenly between those who work in one location, and those who work across multiple locations. What is not clear if this means they work across multiple practices, or often from home, something which could be influenced by the current pandemic.

              Far more clinicians work on multiple devices rather than one, which us unsurprising given our consumer habits across phones, tablets and computers. It is particularly interesting for practice management software however, as ease of working across devices and locations is very difficult on server-based solutions such as Best Practice and Medical Director, compared with cloud solutions like MediRecords.

              It was interesting to see that almost as many people use Apple products as do Windows, again something that could make browser-based software more appealing to ensure consistency of experience and usability for GPs on whichever device they use.

              Preferences for practice management software

              We asked our GP respondents a lot of questions about their preferences are for practice management software. This information is best summarized in the two questions:

              • What do you like about your Practice Management Software ? And…
              • What do you not like about your Practice Management Software?

              Surprisingly, the same sort of answer was most popular for both questions – Usability!

              It can be easy to get lost in specifications and functionality lists when choosing Practice Management Software, but what this shows us all is that, fundamentally, it means little if the platform is not easy for clinicians to use. We suspect this will also be what drives most day to day frustrations users have with their current software.

              (By the way, we think this is great news given the positive feedback we have had on MediRecords from our users. If you are struggling with usability there is a solution!)

              So, are clinicians looking for something better?

              We then asked if clinicians were planning on reviewing or upgrading their software over the next five years. Only 40% of respondents said they would consider doing so.

              Many in the healthcare tech space may find this disappointing, but we believe it shows us the wider trend of reluctance to adopt and change with new technologies. Whilst many may be heralding a silver lining of COVID to be increased adoption of technology, the results suggest this mindset change will not happen overnight – even if pushed by a major event such as COVID.

              If clinicians are still reluctant to change, what does this mean for Telehealth adoption?

              We asked respondents to rank features in terms of the importance to them when choosing practice management software. Whilst we won’t be sharing the full results of this (hopefully you can understand, we want to keep some knowledge to ourselves!) what was surprising was that Telehealth was the second least important feature to the GPs we asked.

              The timing of the survey may have had something to do with this. Whilst in the earlier days of the pandemic many GPs were trying to figure out how to incorporate Telehealth into their daily workflow, by July Telehealth MBS items had been live for over a month, with GPs finding that using the telephone was an easier, more familiar solution in the short term.

              Again, this may reflect the reluctance of many to adopt new technologies, even if these technologies lead to better experiences for patients. We can see the benefits of telehealth via remote monitoring via projects such as Spritely’s recent trial in retirement villages in Christchurch, but clearly there is more work to be done to help clinicians see if there is a benefit for them.

              So, what do clinicians want from their PMS?

              Finally, we asked what GPs wished their PMS could do that it does not already.

              The results here were less clear, with 27% of people wanted a feature specific to their practice’s requirements, and a further 20% wanting an integration with a specific other service.

              This shows how personal and bespoke the needs of many practices are, and how software such as MediRecords must not only be flexible for different workflows, but also responsive to users when they need new feature.

              Again, usability came up, this time as something that respondents wish their PMS offered. Given the large share of the market enjoyed by traditional solutions such as Medical Director and Best Practice, perhaps this reflects the need for clinicians to look at some of the newer, easier to use options that are out there.

              Personally, we think MediRecords fits the bill perfectly! If you would like to find out more you can contact support@medirecords.com, book a demo, or enjoy a 30 day free trial now.

              About the Author

              Andrew Dyson is our Digital Marketing Lead here at MediRecords, and managed this latest survey. Prior to joining MediRecords he has worked on marketing projects, including in depth market research, for some of the largest employers in the UK.

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                Are the benefits of cloud solutions for healthcare more than we realise?

                Cloud solutions for healthcare

                The benefits of cloud solutions for healthcare: More than we realise?

                Cloud solutions for healthcare
                Michelle O'Brien

                Michelle O'Brien

                Could the shift to cloud solutions provide the healthcare industry more benefits than we previously realised?

                Cloud computing is finally changing healthcare.

                The consensus on the overall benefits of the cloud for our industry appears to have shifted, which was perhaps inevitable given the increased interoperability, maturity of security and the significant cost savings cloud services provide.

                However, I believe most organisations are barely scratching the surface when it comes to making the most of other benefits cloud solutions can offer. Some of the lesser known benefits, from small clinics right up to larger public health and enterprise organisations, include:

                • Improved health information exchange & interoperability
                • Predictable costs
                • Faster and more efficient scalability and fast system deployment
                • Improved backup and business continuity
                • Enhanced user experiences
                • More robust data security
                • Improvements in diagnosis and treatment through AI & Analytics
                • Easier compliance

                I am a firm believer that cloud-solutions will provide healthcare organisations with even more benefits than many currently realise.

                This is one of the key reasons I joined MediRecords, a leading cloud-based PMS, and why, over the next few months, I will be putting together a series of articles explaining each of the benefits listed above. Where it is relevant, I will be including examples of organisations who have achieved these benefits, and if possible, some tips on how your organisation may be able to follow these examples.

                You will be able to find these articles via the MediRecords blog, via our company LinkedIn page, and via my own LinkedIn page. Feel free to send me a connection request!

                In the meantime, if you are interested in finding out more about any of the above, you can always reach out to me directly, either via email (michelle.obrien@medirecords.com), or on LinkedIn.

                Michelle O’Brien, based in our Sydney office,  is Head of Strategy here at MediRecords.

                Michelle O'Brien

                Michelle O'Brien

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                  MediRecords partner with The BlackDog Institute to provide cloud-based practice management software

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                  MediRecords partner with The BlackDog Institute

                  MediRecords BlackDog Institute announce partnership
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                  Matthew Galleto

                  MediRecords partner with The BlackDog Institute to provide cloud-based practice management software

                  The team at MediRecords are delighted to announce we are now working with the world-renowned BlackDog Institute.

                  BlackDog, global leaders in suicide prevention research, also provide mental health advocacy, education, and treatment across Australia. They have led awareness for the increased rates of mental illness as a result of the COVID-19 pandemic, and MediRecords will be further supporting their work to be more secure and accessible for patients through digital innovation.

                   

                   

                  How will MediRecords help BlackDog?

                  Put simply, by greatly improving the way they share information and data.  

                  The ability to exchange information between healthcare providers securely is essential in mental health treatment – there are often multiple care providers across primary, allied, hospital and community care and the patient’s treatment can extend over a lifetime.

                  Improved access breaks down barriers to care. MediRecords allows patients and clinicians to connect virtually, provides clinicians with inbuilt Telehealth, and is a full practice management system for appointments, billing, online claiming, staff rostering, client management and secure messaging.

                  The bottom line is BlackDog can now manage all aspects of patient care through an online, secure practice management system. Our MediRecords solution will allow BlackDog to provide improved, accessible and timely care for patients. This will create detailed, secure and useful data that improves patient outcomes and informs better service planning for the future.

                   

                   

                  What does this mean for MediRecords?

                  This partnership represents another notable success for the team here at MediRecords, following our recently announced partnership with Healthdirect and our successful rollout across Queensland Health.

                  Our Founder and CEO Matthew Galetto commented “We are very excited about partnering with the Black Dog Institute, who do such important work in suicide prevention and improving outcomes for people with Mental Health issues. We are really looking forward to supporting them in achieving their strategic goal of becoming a leader in e-health through innovative models of care.”

                   

                  About The BlackDog Institute

                  Since their foundation in 1985, The BlackDog Institute have been at the forefront of mental health research. Rapidly evolving to drive the creation of new knowledge and ensure that clinical best practice continues to be improved and refined in line with the latest evidence.

                  Today, their focus has expanded to address new challenges and opportunities in mental health – suicide prevention, digital innovation, lived experience, youth and workplace mental health. Their work in mood disorders continues through the investigation of new and better ways to treat and prevent conditions like anxiety and depression through digital tools and novel treatments.

                   

                  About MediRecords

                  MediRecords is an Australian owned provider of cloud-based electronic medical record and practice management systems. Founded in 2014, their clients range from individual GP, specialist and allied health practices to enterprise scale healthcare providers across Australia.

                  For more information please get in touch.

                  Matthew Galetto MediRecords banner

                  Matthew Galleto

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                    MediRecords Feature Updates 2020

                    Population-Patient-Level-Reporting

                    MediRecords Product Updates in 2020 so far...

                    Population-Patient-Level-Reporting

                    Take a look at what has happened so far in 2020…

                    2020 has surely been a year of uncertainty, but you can be certain that MediRecords is still focused on delivering and implementing new and upgraded features. Our main objective is to continue to aid users in increasing and improving their workflows during these unprecedented times.
                    Here are just a few of the highlights introduced to MediRecords in 2020 so far:

                    SafeScript

                    For our users in Victoria, SafeScript is a clinical tool that allows doctors, nurse practitioners and pharmacists to access information about their patient’s prescription history for certain high-risk medicines. This information helps clinicians make safer clinical decisions and reduces the incidence of harm, including death, from the use of pharmaceuticals.

                    SafeScript Screenshot

                    To find out more about SafeScript click here.

                    Interest Parties

                    Specialists now have the added benefit of including Interested Parties to patients’ records. This is another category of Contacts that, similar to Referrers, can be sent results, observations or any other sorts of relevant correspondence from right within the letter editor by clicking the + button. These Interested Parties can also be entered in with the Patient Details, under the Referral tab as well.

                    Interest Parties Screenshot

                    To find out more about Interested Parties click here.

                    Create a New Procedure Within the Appointment Popup

                    Specialists can now create a whole Procedural run-through straight from the Appointments screen. Including an Admission form, with all facility, assistant and inpatient information; Clinical including anaesthetic, and prosthesis inputs; and an Outcome free-form. This can be accessed by clicking the + button next to Procedure after filling in your patient and appointment details.

                    How to create a new procedure within the appointment popup

                     

                    Invoice Item View

                    Users can now Filter Invoices by Item Code. This allows you to increase your visibility on any payments, paid or unpaid, per item within the invoices of a patient record. This can be found in Accounts > Invoices.

                    Invoice Item View Screenshot

                     

                    No Pension Number Visibility

                    All Users will now have the option to add No Card to a patient records’ Pension section to increase visibility for the practice to increase a streamlined workflow when billing and claiming.

                    No Pension Number Visibility Screenshot

                     

                    Update to the Appointments Provider Filter

                    The appointment provider filter has been updated to a search bar function to give you the ability to search for specific providers rather than choosing from a list. This change has been implemented to improve the response time of the site when accessing the calendar. You can still configure your Appointment preferences to set a default collection of calendars to appear upon opening. Please follow this link for more information.

                    If you need any help with any of these new features, or any others, then please don’t hesitate to contact our friendly support team via email at support@medirecords.com, on 1300 103 903 or through the chat function on your MediRecords webpage.

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