MediRecords Product Update November 2020

MediRecords Product Update: November 2020

Megan Harker

Megan Harker, Customer Support Coordinator

An Overview of the Spring 2020 Updates from MediRecords

You may have noticed in the last few months that MediRecords have been pumping out new features and updates fairly regularly. Here’s a quick overview of just some of the new functionality, in case you missed anything:

Appointment Updates


Tiles Re-Coloured and Appointment Information

We have introduced vibrant new colours in the appointment book to differentiate between appointment status. These can be seen if you ‘Appointment Colour Palette’ is set to ‘Status’.

The ‘Appointment Type’ is also displayed as text next to the patient name for extra visibility.


We have also introduced ‘Hover State’. This means you can now see the status of an appointment quickly and easily by hovering the mouse over the appointment.


Easier Access to Patient Records

You can now open a patient record from multiple areas of the appointments calendar, just by clicking their name. This feature can be found when hovering over an appointment, when viewing a provider’s calendar by month, and in the Agenda view.




More Appointment Types

We have also increased the number of different appointment types you can use. Filtering by ‘Inactive’ will reveal the editable tiles, with up to 60 different types of appointments.

You can find out more about editing Appointment Types here.


Improved Provider Filter

The Provider Filter has been adapted to reduce loading times. You can now easily search and select the providers that you want to see the calendars for by using the search box.

For more information on the Provider Filter and how to set your calendar defaults, see here.


Patient Appointment Search

Alongside the Provider Filter, we have implemented improvements to how you search for a patient’s appointments to include an ‘All Providers’ option, if the provider has not already been selected.

This ensures you don’t miss any appointment information.


Billing Updates


In-Patient Billing

Our in-patient billing functionality has had a huge overhaul and is continuing to be improved.

Health Fund schedules, including AHSA, being updated have been enhanced and derived items are now automatically calculated. We have also removed the automatically populated $400 gap that was being applied to every item, and keep an eye out for the ability to add a Gap payment to an Agreement early 2021. You can now also bill ‘In-Patient Invoices’ directly from the Calendar and Waiting Room.





Additionally, when invoicing from the Appointment screen, the invoice will populate with the service date automatically defaulting to the date of the appointment.


Improved Invoicing

Invoices have been improved to now include number item lines, and an item counter.


You can also choose ‘Immediate’ in your payment terms.


If you need any help with any of these new features, or any others, then please don’t hesitate to contact our friendly support team via email at, on 1300 103 903 or through the chat function on your MediRecords webpage.

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    Benefits of the Cloud for Healthcare: AI & the Internet of Things

    Using Artificial Intelligence (AI) and Internet of Things (IoT) technology to support clinical decisions

    Michelle O'Brien Profile Picture

    Michelle O'Brien, Head of Strategy

    In my next article, which again looks to demystify some of the tech babble around the benefits of cloud for healthcare, I am exploring what we mean by AI, IoT and how these can be used to support clinical decisions.

    First of all, some clarity on what these terms actually mean: 

    Artificial intelligence: 

    Artificial Intelligence, or AI, refers to computer programs that can think, work and make decisions similarly to humans. The uses are broad, but are already well known to us today.  

    Saying ‘Hey Siri’ or ‘Hey Google’ to your phone brings an AI assistant to life. Plenty of services use AI in a more subtle way, such as Netflix recommending your next show to binge-watch, or Amazon suggesting which item people like you also bought. 

    In healthcare, AI is often used for voice recognition, with doctors using software such as Dragon to convert their speech into text without typing. Clinical decision support tools such as UpToDate by Wolters Kluwer are also a form of AI, interpreting health data to provide clinicians with information to support their clinical decisions.  

    Machine Learning: 

    Machine learning refers to the process AI software goes through to improve automatically through experience, much like we humans learn from our daily experiences.  

    Internet of Things:  

    The internet of things, or IoT for short, refers to physical objects like patient devices that are fitted with sensors or use Bluetooth technology to collect and send data over the internet.

    Some examples you may find at home are an Amazon Alexa speaker that can turn off your lights, a smart scale that sends your weight to your phone, or a Fitbit that sends your steps for the day to an app. 

    Devices like Fitbits and Apple watches are now overlapping into healthcare as they provide health data such as activity levels and heart rates. But more medical focussed devices such as the TGA approved pulse oximeters, blood pressure cuffs and blood glucose monitors are widely available to use at home as well. 

    Remote Monitoring: 

    In a healthcare context, remote monitoring means gathering patient data outside of the traditional bricks anmortar setting, such as the GP clinic or outpatient department. 

    This ties in with the IoT, in that IoT devices can record patient data at home and send this to a patient’s medical record via their phone. But it also includes software on smartphones that do not require physical devices, for example a simple mood diary for mental health patients like Innowell. 


    What does this have to do with the Cloud? 

    These exciting uses of AI and the Internet of Things are all reliant on being able to send the data they collect to the clinicians providing care. This is only possible in real time thanks to Cloud EMRs, such as MediRecords, that pull the data together in one place. 

    I explored this ‘interoperability’ of services in my previous explainer article here. 

    What are some examples in Australian Healthcare? 

    There are already a range of products and services available in Australia that exist to help clinicians provide better patient care. 


    iHealth have developed a range of IoT devices designed to help patients monitor themselves at home, including: 

    • Wireless Pulse Oximeters,
    • Thermometers,
    • Wireless Blood Pressure Monitors, 
    • Scales; and 
    • Wireless Blood Glucose Monitors

    These devices share the health data they collect with the patient’s smartphone via Bluetooth, which is then shared with the patient’s cloud based medical record such as MediRecords. 

     iHealth products are approved by the Therapeutic Goods Administration (TGA).  


    ResApp is a remote monitoring smartphone app that can diagnose and manage respiratory conditions such as pneumonia, asthma and sleep apnoea. All of this is possible through ResApp’s AI, which they say can diagnose conditions just through listening to a patient cough using their phones microphone.  


    And PainChek have developed remote monitoring software that uses a smartphones camera to detect if a non-verbal patient is in pain. This works by using AI to read the patients’ facial expression and will allow clinicians to ease the suffering endured by patients unable to communicate. 

    These are just three of many great examples from within Australia, demonstrating that Australia is at the forefront of innovation in AI technology. 


    How can AI and the IoT Improve Healthcare in Practice? 

    This is best explained in a theoretical example, in this case a patient who suffers from a chronic respiratory illness. 

    From the examples above this patient could monitor themselves periodically using an iHealth Wireless Pulse Oximeter (IoT), to ensure they were still receiving enough oxygen in their blood.  

    This data is sent from the Oximeter to their phone via Bluetooth, which then sends the data to their electronic health record, for example MediRecords, in the cloud. A dashboard capability could be used within MediRecords to alert clinicians of patients who may need support.  

    A product like ResApp could be used to provide the clinicians with additional clinical decision support in the absence of a face to face appointment which is not always possible. 

    Where a clinician is concerned about a patient, they can set up an appropriate intervention 

    AI used this way supports infection control management in treating respiratory illnesses. This is just one theoretical use case. The range and capabilities of medical AI and IoT devices means similar methods of remote monitoring and treatment are available for a range of conditions. 

    Michelle O’Brien, who is based in our Sydney office, is Head of Strategy here at MediRecords.


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      MediRecords Product Update October 2020

      ePrescribing Token on Phone

      MediRecords Product Update: October 2020


      Maxwell Holmes, Product Manager

      Improvements coming on 8th October 2020 include an expanded Medication Grid and improved Password Protection

      MediRecords recently announced the introduction of e-Prescribing using eRx. If you are interested in joining our pilot program please email to 

      As part of the ePrescribing release there are some changes coming to MediRecords that will affect all our users, including those not using e-Prescribing. 


      New fields on the Medication Grid 

      The Medication Grid will now display the Type and Status of a prescription, as can be seen in the image below. Prescriptions that have not been printed will display as draft. Printing the prescription will update the status to Printed 

      Prescription types are ManualPaperscript and Paperless 

      Manual scripts are any scripts generated using MediRecords without an integration to eRx electronic script exchange; Paperscripts are printed scripts that also contain an eRx SCID barcode; and Paperless scripts are scripts generated using e-Prescribing. 



      Password Policy Changes 

      As part of our ongoing commitment to data security, MediRecords will now lockout any account with five failed login attempts. If your account does become locked out, you will be sent a Reset My Password email and will be asked to create a new password.  

      We have also added options for organisations to enforce password complexity to ensure that password security is taken seriously 

      The defaults for your organisation will stay the same. If you are interested in changing your password complexity enforcement, you can find out more via the following link:


      If you have any questions about these changes, or how they may affect you, then please reach our to our friendly support team on 1300 103 903, or via

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        MediRecords Announces ePrescribing Support

        ePrescribing Token on Phone

        MediRecords Announce ePrescribing Support


        Maxwell Holmes, Product Manager

        MediRecords has partnered with the eRX Script Exchange to provide electronic prescriptions directly to patients

        We are ePrescribing Ready!  

        ePrescribing Token on Phone


        MediRecords is proud to announce ePrescribing is here! As a cloud-based solution, we are better able to connect with a variety of other virtual care services, such as telehealth via Coviu, electronic appointment, and now e-prescribing. 
        As part of our Virtual Care Strategy’, MediRecords has partnered with the eRX Script Exchange to provide electronic prescriptions directly to patients, we have met full compliance for e-Prescribing, as opposed to ‘fast-track’ compliance. This makes our solution much more secure.   



        What is ePrescribing? 

        E-Prescribing is a replacement for physical prescriptions given to patients every day. Instead of having to keep hold of the original physical prescription, patients are instead given a unique e-Prescription token via email. The Token is securely stored within the eRx Script exchange. The patient retains control of who can access their prescription. This means a signed piece of paper it is no longer required.  

        If the patient elects to have an electronic prescription, they will receive a token via email or paper printout for each item prescribed. Once in possession of their token(s), the patient can then provide this directly to a pharmacy of their choice.  The token provides a link to a unique code used by the dispensing pharmacy to access the legal document for dispensing. The patient will automatically receive a new token for any repeats.  

        This workflow completely removes the need to relay in image based prescribing, such as faxing a paper prescription to a pharmacy then following up with a signed original in the mail.  


        What are the benefits of ePrescribing? 

        There are four main benefits of e-Prescribing for practices and their patients. 

        • Instant patient access to prescription regardless of location of appointment 
        • Greater convenience for patients thanks to a digital copy of the prescription 
        • Return power of choice of pharmacies to patients 
        • Reduction of administrative costs from sending prescriptions via fax and post 


        We are currently rolling out e-prescribing to select MediRecords customers. If you would like to start using e-prescribing, then please let us know by contacting 


        Alternatively, for more information on what you need to set up e-prescribing you can read this article: 


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