MediRecords wises up on CSIRO’s Smart Forms for Healthcare
 

May 01, 2024

MediRecords wises up
on CSIRO’s Smart Forms
for Healthcare

Leading cloud healthcare technology company MediRecords is deploying CSIRO’s open-source Smart Forms software to develop FHIR forms for rapid deployment into clinical use. 

The initiative will see Smart Forms technology deployed in the MediRecords platform, enabling faster access to new clinical assessment tools and patient surveys. 

The first Smart Form, a Falls Risk Assessment, is expected to be available in MediRecords this month. 

Commissioned by the Commonwealth Department of Health, Smart Forms technology was developed to improve health assessment procedures and clinical information sharing, leading to better patient outcomes. This was first demonstrated through the Aboriginal and Torres Strait Islander Health Check Assessment Smart Form. 

Standardised forms can streamline how clinicians capture patient data and simplify how this data is made available for research and other analysis. 

MediRecords Integrations Lead Sanjeed Quaiyumi said Smart Forms would accelerate the introduction of new health assessments within MediRecords. 

“MediRecords is laying the foundations for the adoption of Fast Healthcare Interoperability Resources (FHIR) in the broader health ecosystem, having developed and implemented an extensive library of FHIR and API resources. Smart Forms provide an exciting new way to gather and share data.” 

What are Smart Forms? 

Smart Forms conform to the HL7 FHIR Structured Data Capture and SMART App Launch Implementation Guides, ensuring seamless interoperability between clinical systems and applications. This standardised approach facilitates exchange of electronic health information across a diverse range of platforms. 

Key benefits of Smart Forms include: 

  • Interoperability: Facilitating seamless data exchange between FHIR-enabled healthcare applications and systems 
  • Adaptability: Customisable forms tailored to specific clinical contexts and user needs 
  • Standardisation: Adherence to standardised data formats and coding conventions for consistency in healthcare data representation 
  • Security: Robust security measures to safeguard patient data and maintain privacy 
  • User-Friendly Interface: Designed for accessibility across various levels of technical expertise 
  • Enhanced Workflow Efficiency: Streamlined data capture, retrieval, and exchange processes for improved decision-making and patient care coordination. 

MediRecords will use Smart Forms to expand its range of clinical templates, starting with the Falls Risks Assessment and extending to inpatient Admissions and Primary Care Assessments forms. 

This initiative underscores MediRecords’ commitment to driving innovation and enhancing healthcare outcomes through cutting-edge technologies. By harnessing the power of CSIRO’s Smart Forms, MediRecords aims to significantly improve data capture options, providing clinicians with advanced tools for delivering personalised patient care. 

MediRecords actively participates in the Sparked FHIR Accelerator community. Sparked is a collaboration between Department of Health and Aged Care, the Australian Digital Health Agency, HL7 Australia and CSIRO’s Australian e-Health Research Centre. 

Media inquiries:

For media inquiries or further information, please contact MediRecords Senior Business Development Manager Tim Pegler via tim.pegler@medirecords.com. 

References: 

Home – AU Core Implementation Guide v0.3.0-ballot (hl7.org.au) 

https://aehrc.csiro.au/wp-content/uploads/2023/11/2022_23-AEHRC-Annual-Report.pdf 

https://www.aihw.gov.au/reports/indigenous-australians/indigenous-health-checks-follow-ups/contents/timeline-of-major-developments-in-health-check-imp  

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Tales from the Frontline: APHA Congress 2024
 
 

April 16, 2024

Tales from the Frontline:
APHA Congress 2024

Members of the Australian Private Hospitals Association (APHA) gathered in glorious weather on the Gold Coast for their annual congress last week but the industry forecast was for turbulence and storms ahead.

Across the two-day event, MediRecords Tim Pegler found that the recurring theme was that many private hospitals are barely breaking even — or are loss-making — and that hospital closures are imminent.

Mental health facilities are struggling to recruit and retain psychiatrists, who can find a better income and lifestyle working privately via telehealth. Private maternity hospitals are also at risk.
 
Tension with the private health insurance (PHI) industry was evident; many APHA members pointed to indexation of PHI fees failing to keep up with escalating costs for labour, IT systems, insurances, administration, cybersecurity, and building costs.
 
PHI representatives returned fire, being critical of private hospitals building new facilities that result in competition for doctors, which are already in scant supply. They said rising costs of living are driving consumers to downgrade their PHI memberships, making them eligible for fewer private hospital procedures.
 
If private hospitals close, particularly in regional areas where doctors are scarce, the impact will be felt throughout the public system with longer waitlists and more pressure on emergency departments.
 
An appetite to find common goals and work together – government, private sector, public sector and PHIs, seemed to be one positive note for the Congress.

Other Congress insights

  • 15 private hospitals have closed in the past year, including 4 mental health facilities.
  • The national shortage of GPs and radiologists is likely to worsen, with a generation of practitioners due for retirement without ready replacements.
  • Private hospital operating costs are rising rapidly while revenue is falling. 43% of hospitals have an EBITDA below 5% and 68% below 10%. A consultant warned that innovation and investment are not occurring and if this doesn’t change further closures are likely.
  • The public system has embraced virtual care more than the private hospital system.
  • Queensland Health has a Surgery Connect program outsourcing waitlisted surgical procedures to private hospitals.
  • PHI representatives say chemotherapy, hospital in the home and rehabilitation in the home programs will be vital to support Australians but more GPs need to refer to these services.
  • The ADHA reported strong growth in use of the My Health Record (MHR), which now houses 50% of pathology reports and 20% of diagnostic imaging reports. It urged more private hospitals to integrate with the MHR, cautioning that disconnected health information systems “are no longer sustainable”.
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    Australian Healthcare Week Wrap-Up!
     
     

    March 22, 2024

    Australian Healthcare Week Wrap-up!

    MediRecords thoroughly enjoyed the hustle and bustle of Australian Healthcare Week in Sydney on 20 and 21 March.

     

    Here are 5 key take-outs from AHW –

    1. Virtual care keeps growing

    Victorian Virtual Emergency Department Clinical Director Loren Sher said the free statewide service is on trajectory to see 200,000 patients this financial year. Dr Sher said: “One of our messages is that we’re not here to replace existing care, we’re here to supplement care and also to fill gaps…” The VVED works with Ambulance Victoria and residential aged care facilities to care for patients that might otherwise attend at busy hospitals, ensuring patients can, “access care… regardless of their postcode, and … access the right level of care”.

    AHW Stage 1

    2. Helping hospitals meet demand may require out-of-the-box thinking

    MediRecords proudly supports the VVED as an e-prescribing platform and we can be a tad one-eyed in thinking digital health tech is an answer to connecting care records, streamlining safe workflows, and helping reduce ambulance ramping and bed blockages. But we were mighty impressed by the modular hospital facilities from Q-bital Healthcare Solutions, who can put an operating theatre on a truck and deliver it to your site to meet escalating clinical demand.

    Q-Bital AHW_PNG

    3. A patient perspective informs patient-centric care

    Former Cleveland Clinic CEO Edward Marx has long been a voice for digital disruption but his stint in a hospital bed with a “widow-maker cancer” underlined his passion for patient-centred care. Mr Marx detailed five pillars for improving patient experience, “most of which can be solved for free”. These included plain language communication, intentionally involving patients in decision making on treatments, and creating an organisation-wide culture of empathy.

    Mr Marx said that healthcare executives should perform ward rounds and hold meetings in labs, nursing stations and other patient-facing areas, to hone their awareness of patient experience. He advocated for AI to accelerate the personalisation of care. “My bank, my airline and my hotel all know me so why doesn’t my hospital?”

    Cleveland Clinic_Edward Marx_AHW

    4.Technology vendors should team up

    A panel of influential information technology leaders delivered a wake-up call to vendors, urging collaboration to research and solve known problems with interoperable solutions. Northern Territory Government Health Chief Clinical Information Officer Dr John F. Lambert said, “If you’re not coming to me with someone in the business who wants to use (the solution), don’t waste my time. You also need an executive who cares enough about it, to take money off something else.”

    AHW

    5. The healthcare workforce is evolving

    St Vincent’s Health Australia Group CEO Chris Blake said there will be as many engineers in healthcare as doctors within a decade. Rapid developments in technology such as AI are one reason for this, but vendors may not always be aligned with buyers. Dr Lambert urged tech suppliers to focus on AI solutions for boring administrative workflows, rather than more glamorous clinical applications that could introduce risk.

    A big thanks to everyone who stopped by to say hello, including James Sneddon, Nicole Nixon, Peter Birch and Sophie Turner from Talking HealthTech, Patrick Deegan and Silvia Pfeiffer from Coviu Global, Mike Harman, Dr Avnesh (Avi) Ratnanesan, Jeremy Knibbs and Michelle O’Brien from Health Services Daily, Emily Mara from Pulse+IT, Andy Ellis, Bryan Macdonald, Jonathan Klug and many others.

    AHW Team

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      Australian Healthcare Providers to Automatically Share Data with My Health Record Within a Year
       

      March 1, 2024

      Australian healthcare providers to automatically share data with My Health Record within a year

      New rules mandating healthcare providers share information to My Health Record by default are expected next year.

       

      In a five-year strategy and roadmap released last week, the Australian Digital Health Agency (ADHA) detailed “priority initiatives that will contribute to delivering the strategy’s vision of an inclusive, sustainable and healthier future for all Australians through a connected and digitally enabled health system”. 

      The ADHA is charged with accelerating the adoption and use of digital services and technologies across the Australian health system, and this report identifies four change enablers. Among these is regulatory and policy change.  

       Dovetailing with the federal government’s Digital Health Blueprint 2023 – 2033 , the other enablers are: 

      • Secure, fit-for-purpose and connected digital solutions 
      • Digitally ready and enabled health workforce 
      • Informed consumers and carers with strong digital health literacy 

       Consumers and clinicians can look forward to health-information exchange and real-time access to data when the National Digital Health Strategy 2023-28 is fully implemented. 

      Secure, connected, interoperable digital solutions are key to accelerate the adoption and use of digital services and technologies across the Australian health ecosystem, according to the new strategy. 

      The ADHA is a corporate Commonwealth entity supported by all Australian governments to cultivate the adoption and use of digital services and technologies in health.

      MediRecords Founder and Chief Executive Officer Matthew Galetto said, “We welcome this report and stand ready to collaborate as industry partners.”

      “In particular, we welcome the government’s regulatory efforts aimed at enabling efficient health data exchange to support accessible, person-centered care for patients.”

      “At MediRecords, we are fully prepared to embrace and support the government’s vision that mandates “real-time information exchange at the point of care”. Our cloud-based solutions are equipped with Application Programming Interfaces (APIs) and Fast Healthcare Interoperability Resources (FHIR) by design, ensuring seamless connectivity within the broader healthcare ecosystem.”

      “We’ve already observed a growing trend among healthcare service providers who are eager to future-proof their operations by adopting the next generation of clinical solutions. This proactive approach not only aligns with our capabilities but also underscores our commitment to advancing healthcare through innovative technology.”

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        MediRecords welcomes Queensland Health contract extension

        February 22, 2024

        MediRecords welcomes Queensland Health contract extension

        Pioneering cloud technology company MediRecords has renewed its statewide contract with Queensland Health for provision of a Practice Management Enterprise Solution (PMES).

         

        The contract extension means Queensland Hospital and Health Services can deploy functions such as ePrescribing within MediRecords’ clinical platform, while continuing use of the Medicare billing and reporting workflows implemented in 2019.

        Use of the clinical records platform is growing, with MediRecords now supporting Queensland Health (QH) teams in alcohol and other drug clinics and virtual care.

        The renewed Standing Offer Arrangement (SOA) is for an initial term of three years with an option to extend two.

        MediRecords Founder and Chief Executive Officer Matthew Galetto welcomed the SOA extension and the opportunity to innovate with QH teams.

        “As an industry leader in cloud hosted FHIR technology, the sky is the limit for how we can support Queensland Health staff and patients.”

        Mr Galetto said the MediRecords billing and claiming platform had delivered significant efficiency gains for Queensland Health since 2019, including an 85% reduction in rejected Medicare claims realised within two months of go live.

        “With more than 6000 subscribers within Queensland Health, we have been able to demonstrate the value and efficiency of a scalable solution for a large enterprise client,” Mr Galetto said.

        MediRecords was the first clinical and administrative, cloud-based software as a service (SaaS) application introduced within the QH IT environment.

        Implemented to support private practice billing, receipting, distribution and reporting of practice revenue on behalf of medical officers, MediRecords also provides appointment management and clinical records at some HHSs.

        New features to be added to the MediRecords platform in 2024 include transaction reports, deposits, an inpatient Admissions Module, and new patient portal.

        Media inquiries

        To arrange to speak with Mr Galetto, or for further information on MediRecords, please email Tim Pegler or call 0412 485 146.

        For information on MediRecords FHIR technology, see https://connect.medirecords.com/

        Want to learn more about how MediRecords can assist you?

        Fill out the form below and one of our team members will be in touch.

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          What to consider when selecting a practice management system?

          February 20, 2024

          What to consider when selecting a practice management system?

          View our Clinical Software Selection checklist here!

          Looking for a new system to manage your practice, clinical notes, and patient records? What should you be looking for in a software solution?  

          Delve into the following factors to consider when seeking a healthcare practice management system. These insights come from conversations with our customers, decades in digital health, and personal experience as healthcare consumers.

          1. System architecture

          When navigating PMS options, one of the first crucial decisions is whether to opt for a server-based or cloud-based system. Evaluate the long-term costs, encompassing initial setup, subscriptions, IT support, and maintenance. It’s important to tailor your choice to your practice’s model of care, whether it’s virtual care/telehealth, bricks-and-mortar, or a hybrid approach.

          Read our article, “Eight Reasons to Embrace Cloud Technology in Healthcare” to learn how cloud technology can help in substantial cost savings, potentially saving your practice $600k in 10 years.

          2. Feature requirements

          To maximise the efficiency of your healthcare delivery, it’s essential to define specific feature requirements tailored to your practice. From appointment booking to electronic health records and billing, identify key elements such as ePrescribing, Medicare billing & claiming, online booking, My Health Record integration, secure messaging, patient portal functionality, investigation requests, and robust reporting capabilities.

          3. Training and support

          A successful integration of a PMS into your healthcare setting relies heavily on the training and support provided by the vendor. It’s important to enquire about the level of training and ongoing support offered by the PMS vendor, and to assess the available support mechanisms for addressing any day-to-day operational issues.

          4. Evaluate other key aspects –

          Other important factors to consider include the following:

          • Ease of use: Ensure the system is user-friendly, promoting an efficient workflow within your team.
          • Mobile accessibility: Verify if the PMS allows remote access, facilitating flexibility and on-the-go management.
          • Interoperability: Confirm the system seamlessly integrates with other healthcare systems, promoting efficient information exchange.
          • Security and compliance: Ensure the PMS adheres to necessary regulations to safeguard patient data, maintaining the highest standards of security.

          The truth is every practice has slightly different needs and workflows so no practice/patient management system will be a perfect fit. Each will have strengths and weaknesses and potentially require compromise to accommodate your team’s unique requirements. Finding a flexible, robust system that can tick most of the boxes, now and tomorrow, suggests you’re on the right track.

          Contact our Sales team today to discuss how MediRecords cloud-based software can help you. 

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            What’s happening in health?
             
             

            February 8, 2024

            What’s happening in health?

            January has skedaddled and February is upon us. In Australia, that means the kids are back at school, the trains are crowded again, and things are getting serious at work. In the interest of getting you up to speed, here’s a selection of recent happenings in health and healthcare across the globe.

            Some come from the frontlines of technology, while others show human connections are increasingly important:

            As we enter a newish year, here’s what kept hospital CEO’s up at night in 2023. Do any of these resonate with you?

            While we’re on the topic of nightmares, the WHO predicts a 75% increase in global cancer rates over the next 26 years, due to smoking, alcohol use, obesity, ageing and other factors.

            Based on that prediction, it’s important that mRNA technology trials have begun with human subjects in the UK. The trial aims to see if introducing cancer ‘markers’ to people can jump-start an additional immune response and boosts their fight against melanoma, lung cancer and other solid tumours – a bit like summoning an extra battalion of internal cancer fighters. It’s early days, but another step toward personalised cancer treatments.

            In Australia, government data shows Federal Budget initiatives aimed at increasing bulk billing for medical appointments have had an impact, with rural regions the main beneficiaries.

            Scientists have suggested the appendix might not be as expendable, or useless, as generally perceived, and has a hidden role in gut health.

            Meanwhile, Elon Musk’s Neuralink venture says it has put a wireless brain chip in a human. Details are sketchy but Neuralink has previously stated a goal to assist people experiencing paralysis.

            Have you heard of orthosomnia? It is a term for the obsessive quest for perfect sleep. A just-published survey found sleep-medicine doctors viewed the sleep-tracking devices that some of us are wearing on our wrists to bed as a contributor to orthosomnia and misperceptions about sleep. Clinically, consumer sleep technology was “neither helpful nor unhelpful”.

            The jury is still out on mental-health apps, particularly those reliant on chatbots.

            Speaking of mental health, Sesame Street’s Elmo asked the Internet how people were doing and triggered an avalanche of more than 9000 responses from people struggling with mood and mental health. The take-home lesson is the need for regular wellbeing check-ins is real.

            Please let us know if anything else has caught your eye. We aim to keep a finger on the pulse throughout 2024.

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              Federal Government’s digital-health plan puts people first
               

              January 18, 2024

              Federal Government’s digital-health plan puts people first

              The Federal Government has launched its 10-year blueprint for digital health investments and initiatives, with a key focus on encouraging Australians to trust in data and enable its innovative use in healthcare. 

              The much-anticipated blueprint envisions an efficient, person-centred healthcare system underpinned by secure, interoperable data, and responsiveness to emerging technologies.

              Digitally enabled collaboration between hospitals, primary care and community providers, including allied health, will ensure information follows patients through the system, the report said.

              The Digital Health Blueprint 2023-2033 is accompanied by an Action Plan establishing broad strategies for the coming decade.

              The central aim of the blueprint is convenience for consumers whose healthcare journeys will be supported by multidisciplinary teams providing coordinated care. These teams will deliver services underpinned by digital-health technology that enables consumers to make informed decisions about their care.

              While eyebrows were raised at the timing of the release of such an important planning document, three days before Christmas, the arrival of the national strategy was welcomed by the Medical Technology Association of Australia (MTAA).

              The blueprint states: “Trusted, timely and accessible use of digital and data underpins a personalised and connected health and wellbeing experience for all Australians.”

              The action plan sets out a range of initiatives either already started, ongoing or at planning stage. “While each initiative calls upon specific delivery partners, the health software industry should be recognised for its key role in realising many of these,” it says.

              The Initiatives include:

              • Allied health providers to connect to a beefed-up My Health Record, “building on adoption within general practice and medical specialists”
              • Strengthening and expanding ePrescribing, including to public hospitals
              • Real-time prescription monitoring
              • Electronic medication charts 
              • Establishing a core national standard — Sparked – Core FHIR standards — for consistent patient health interaction information capture (MediRecords is an active participant in the Sparked community)
              • “Digitally empowering” Australia’s healthcare workforce
              • Establishing a national eRequesting capability for pathology and diagnostic imaging health services, facilitating electronic clinical-decision support
              • National health-information exchange capabilities, requiring agreement between states and territories
              • Broadening the range of assistive technologies available for seniors living independently.

              MediRecords is uniquely capable of supporting the digital health initiatives. The MediRecords  Care platform is designed for use by multidisciplinary teams and for data interoperability. Featuring FHIR and API connectivity, MediRecords is working on a major national project for data sharing across the healthcare spectrum of patients, GPs, allied health providers, specialists and hospitals.

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                Keeping it real: Artificial Intelligence to dominate digital health-tech in 2024

                January 11, 2024

                Keeping it real: Artificial Intelligence to dominate digital health-tech in 2024

                Twelve months ago, MediRecords made eight predictions about health-tech trends to watch in 2023. While we weren’t too far off the mark, it’s fair to say some of these emerging trends are still, well, trending. Nonetheless, as we welcome 2024, it’s time to look forward again.

                 

                Any health-tech pundit will have two words for you in 2024: Artificial Intelligence. This is because the AI genie is out of the bottle. The race is on to use this nascent technology in healthcare so that it is safe, secure, accurate, and unbiased. Here are some of the ways AI is being deployed — or will be:

                Smart notes: Using AI assistants to translate consultations into clinical notes should mean less administration and more time for person-centred care. This doesn’t mean the AI is diagnostic, just smart enough to summarise a conversation into pertinent points, after listening to a telehealth or in-person appointment

                Data-driven decisions: No two patients are exactly the same but algorithms can detect patterns across thousands of previous cases and predict the statistically most likely path forward. This will be the basis for health coaching, chronic disease and other illness management programs, hopefully providing timely information at ‘teachable’ moments that can alter and optimise patient outcomes.

                Handy insights: Your handheld device or wearable is likely to know things about you before anyone else. How hard you tap the screen, your vocabulary, tone of voice, gait, facial expression, skin tone, heart rate, respiration, perspiration and oxygen saturation are signposts to your mental and physical health. Combining these data points will enable earlier interventions. Imagine how powerful this could be for triggering a call to a clinician or counsellor when a patient needs help or reminding someone to take their medication.

                Getting under your skin: A drop of blood, a lick of saliva and other bodily fluid samples can help you find long lost relatives but also medications that work better for you and foods that make the orchestra in your gut microbiome play in tune. Consumer kits for quicker insights into fertility, fitness, faeces and more, will become readily available.

                Coming to your sensors: Data will be harvested from sources including your phone camera, your clothing (See This AI-Powered Sock Could Revolutionize the Care of People With Dementia | Tech Times) and even your toilet (See This Futuristic Toilet Sensor Reads Your Pee to Measure Health – CNET). If it can be measured, it will be.

                Next available: As competition for healthcare-consumer dollars increases, buyer power is boosted. Consumers will expect Uber-style technology to find the next available appointment and have their results and medications delivered, pronto. If funding and regulatory hurdles can be leaped, healthcare could potentially be delivered globally.

                Ch-ch-ch-changes

                Speaking of regulations, there’s much anticipation associated with the Federal Government’s recently released Digital Health Blueprint for the next decade; see:

                The Digital Health Blueprint and Action Plan 2023–2033 | Australian Government Department of Health and Aged Care). A key commitment is that personal health data is available and interoperable – in other words useable — wherever you need care. MediRecords is actively involved in the Sparked community developing core national standards for FHIR (Fast Healthcare Interoperability Resources). We look forward to Federal incentives for adherence to new industry-wide data models so that healthcare organisations can seamlessly share information.

                Looking within

                The acclaimed US science-fiction author Ray Bradbury had the following to say about predicting the future: “Predicting the future is much too easy… You look at the people around you, the street you stand on, the visible air you breathe, and predict more of the same. To hell with more. I want better.”

                This sentiment is central to MediRecords’ digital health wish list for 2024. We understand the job is never finished. Health tech can never stop striving to do things better, smarter and safer. MediRecords is building next-generation, cloud-connected healthcare. We can confidently predict we’ll be sharing major new product enhancements in coming months.

                About MediRecords

                MediRecords is Australia’s leading cloud electronic health record and patient management system. MediRecords is used by clinicians providing outpatient and inpatient care in community health, Defence, hospitals, emergency medicine, industry, universities, and telemedicine.

                References

                “Tremendous emerging demand”: The security and data challenge in Australian healthcare – Cloud – Digital – Security – CRN Australia

                AI May Be on Its Way to Your Doctor’s Office, But It’s Not Ready to See Patients – KFF Health News

                Amazon Health Launches New Initiative To Address Chronic Conditions (forbes.com)

                Cardiology has embraced AI more than most other specialties (cardiovascularbusiness.com)

                Health technology in 2024: Projections for AI, digital health, and more (chiefhealthcareexecutive.com)

                Use Technology to Support Your Clinicians | HealthLeaders Media

                Why Providence had to ‘blow up’ the old way of providing care with virtual nursing (beckershospitalreview.com)

                https://www.healthcareitnews.com/news/addiction-recovery-provider-sees-success-ai-enabled-telehealth-meds-monitoring

                https://www.beckershospitalreview.com/disruptors/google-says-medical-ai-tool-is-performing-at-an-expert-level.html

                https://www.beckershospitalreview.com/digital-health/new-apple-headset-coming-in-february-could-be-used-by-hospitals.html

                https://www.beckershospitalreview.com/innovation/a-recipe-for-magic-how-baptist-health-is-infusing-ai-into-all-levels-of-care.html

                https://www.beckershospitalreview.com/healthcare-information-technology/mayo-clinic-inks-multimillion-dollar-deal-with-ai-startup.html

                https://www.beckershospitalreview.com/telehealth/is-virtual-nursing-overstated.html

                https://www.pulseit.news/australian-digital-health/ifhima-2023-digital-health-adoption-in-primary-care-and-the-covid-effect/

                https://www.healthcareitnews.com/news/how-ai-powered-clinical-notes-api-could-boost-telehealth

                https://www.healthcareitnews.com/news/why-ai-will-never-eliminate-need-pharmacists

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                  Email on Demand is now live on MediRecords
                   

                  November 30, 2023

                  Email on Demand is now live on MediRecords!

                  Enhance your communication workflow with Email on Demand –
                  MediRecords' latest feature!

                  We are excited to share that Email on Demand is now live on the MediRecords platform! This new feature allows our users to send emails directly from MediRecords, removing the need to download files or switch between applications. By using our new email solution, users can streamline their communications, save resources, and have more time for patient-focused care.

                  Users can now access Email on Demand from the Universal Communications Bar, which is located at the top right-hand corner of the MediRecords platform. When users click on the email icon, they will see a pop-up window where they can compose and send an email. Users can also attach documents from MediRecords files or from their local device.

                  When using Email on Demand within a patient record, users can simply tick the checkbox to Select Current Patient, and the Recipient and Regarding fields will be automatically filled with the applicable details.

                  Email on Demand is a useful feature that helps to optimise workflows and efficiency with benefits including:

                  • Emailing clinic rosters and staff updates to internal practice users
                  • Sending attachments to patients such as a Health Summary, Care Plan, prescriptions, medical certificates, and education resources.
                  • Sending multiple document attachments to external healthcare professionals, regarding a specific patient.

                  If you would like to read more on how to use Email on Demand, please visit the following articles from our Knowledge Base:

                  Interested in exploring Email on Demand further? Book a demo with our Sales team, and discover how Email on Demand can help to optimise your practice’s communications.

                  Play Video

                  Frequently asked questions

                  Any document created as a New Letter or Imported into the Correspondence OUT grid will be available to be attached, provided that the letter status is Final. This means Investigation Requests, Invoices, Patient Education, and more, can be sent via email after being uploaded to the Patient’s Correspondence.

                  While you won’t be able to receive a direct reply into MediRecords, you can include Reply-to instructions in the body of your email. All emails will come from a clear no-reply email address with an embedded footer that also indicates the inability to receive replies.

                  Yes, you can send as many emails as you like, however you will be unable to include multiple recipients on one email at this stage.

                  To keep your email safe and secure, the recipient’s email address must be confirmed and saved within a Patient Record or Contact.

                  As with most email servers, a failure to deliver can take a long time and is not always immediately apparent. While you won’t be able to see a delivery status within MediRecords, if you’re concerned your email has not reached its destination, please speak to our Support team.

                  A sent email will be logged as a Task in the Activities screen, and within the Patient’s Activities tab. This entry will include comprehensive details of the email, including all recipient and patient information, and even whether a file was attached or not, to provide peace of mind that your email went to the right place, and that you didn’t forget to attach that document.

                  MediRecords utilises SMTP Port 587, as do many other major industry mail clients, such as Microsoft Outlook and Apple Mail. This is highly secure, encrypted and reliable, with additional layers of security compared to other ports.

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