Innovation that takes the stigma out of STI testing
 

Innovation that takes the stigma out of STI testing

Approximately 30,000 Australians are using a revolutionary service that saves them from awkward face-to-face conversations with doctors about sexually transmitted infections

The service, Stigma Health, is part of Australia’s largest sexual health network specialising in online STI testing. And it uses MediRecords for patient records, appointment management, Medicare claiming and more.

Stigma Health eliminates embarrassment by removing the need for in-person clinical consultations and allowing consumers to get a non-confrontational STI-test pathology referral online then take it to any of the 10,000 pathology collection centres Australia-wide.

Australian data shows that one in 25 people aged 15-29 had chlamydia in 2021, but fewer than one third received a diagnosis. Additionally, 2,630 Australians are unknowingly living with HIV. Reluctance to be tested is likely to contribute to these statistics.

Stigma recommends STI testing whenever people have a new sexual partner — or every three months.

Founders James Sneddon and Dr. Mitchell Tanner believe strongly in the power of new technology for the greater good.

“We use MediRecords as it is a cloud solution, which is fantastic for our remote workforce,” the CEO, Mr Sneddon, said.

“Further, the MediRecords app is the most secure way to communicate and share results with our patients.

“The SMS-on-demand feature is also a fantastic communication/notification tool.”

Stigma Health has recently introduced telephone and video appointments.

“We are managing these with MediRecords appointments and the COVIU video platform, Mr Sneddon said.

“These appointments also carry Medicare claiming, which is simple with the MediRecords platform.”

“In my role as CEO of our group of clinics, MediRecords allows me operational transparency to understand our capacity, our efficiency and, best of all, our outcomes.

 “MediRecords’ facilitation of APIs and working towards keeping their system open and able to integrate is of huge value to our organisation,” Mr Sneddon said. 

Legal drug testing

In a world first, Mr Sneddon and Dr Tanner have also started harm-minimisation telehealth testing service for users of anabolic androgenic steroids (AAS) & performance and image-enhancing drugs (PIEDs).

Also supported by MediRecords software, the service, Roidsafe, is a legal, judgment-free platform.

“Many steroid users rely on ad-hoc information from other users within their community,” the site noted.

“Regular Roidsafe testing gives you insight into how your body functions pre, during and post-cycle, so you can make informed decisions.”

It tests liver and kidney function, cholesterol levels and a range of hormone levels.

“Our platform is 100% confidential and more affordable than making multiple visits to your GP to gain a referral, plus follow–up appointments to get your results,” Roidsafe stated.

“Getting tested with us is easy. We deliver your online referral, you get tested at a local pathology clinic, and your results will be sent securely to your mobile phone.”

Read more about Stigma Health on their website

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    Untapped potential: Hybrid care benefits remain overlooked post-pandemic

    Untapped potential: Hybrid care benefits remain overlooked post-pandemic

    Hybrid care — that is the mixed delivery of in-person and telehealth consultations by a clinic — is decreasing in Australia, according to leading telehealth platform Coviu.

    “This compares to a continued increase in the use of self-paid telehealth consultations with online-only GP services,” Coviu CEO Silvia Pfeiffer said.

    “The recent introduction of GP telehealth services by Woolworths for a fixed $45 rate is a clear example demonstrating what consumers want, but what their own GPs may not be delivering.”

    “While hybrid care is deemed the future of healthcare, we seem to be going in a direction where we are facing a segmentation of the industry into technology-only service providers and technology-averse service providers.”

    For hybrid care to function successfully, new reimbursement models and new models of care are necessary, Dr Pfeiffer said.
    Currently, most practitioners favoured the in-person attendance of patients, and patients did not feel empowered to ask for telehealth consultations, she said.

    “In a situation of clinician shortage where brick-and-mortar clinics have sufficient in-person patient traffic, there is very little incentive for the adoption of telehealth.

    “This will unfortunately lead to a continued reluctance of the adoption of hybrid care [and] lead to patients turning their backs on their own local GPs, instead seeking telehealth services from online-only providers.

    “This cannot be a desirable future.”

    Coviu’s position is that today’s Medicare reimbursements for telehealth consultations, “certainly are not designed to encourage the use of telehealth”, requiring an in-person visit at least once a year before patients become eligible for telehealth consultations.

    “This creates extra administrative burden on the practice, even discouraging practice administrators from offering telehealth consultations to patients,” Dr Pfeiffer said.

    “Better training and better triage rules for healthcare professionals, practice managers, administration staff, and nurses would certainly help to empower the industry with better telehealth capabilities.

    “It would address the technical capabilities gap in healthcare, the reluctance to video telehealth adoption, and facilitate necessary changes in patient pathways.”

    MediRecords has partnered with Coviu to streamline booking of video consultations with practice clients. Once your Coviu account is connected to MediRecords, any consultation nominated as a telehealth appointment auto-generates a link to the Coviu virtual consultation and your client is sent an invitation via SMS or email.

    MediRecords and Coviu are both Australian developed cloud-hosted health technology companies.

    Read more about Coviu on their website

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      Head in the cloud: embracing cloud technology for virtual care

      Head in the cloud: embracing cloud technology for virtual care

      A case study on how MediRecords helped Doctors on Demand embrace cloud technology for virtual care. 

      At the international MedInfo conference in Sydney, MediRecords had the pleasure of leading a panel with key client Doctors on Demand. The focus of the session was managing the transition from legacy server-based software to MediRecords’ cloud-based technology.

      MediRecords Group Manager of Customer Success, Michael Alldrick, and Doctors on Demand Director of Governance and Programs Amanda Yeates, discussed the challenges of server-based software for virtual care businesses, the process of changing to the cloud, and benefits that have flowed from making the move. For those who could not attend, here are some highlights from their conversation.

      Doctors on Demand Overview

      Michael: Before we delve into the details, let’s start with an overview of Doctors on Demand and the services the company provides.

      Amanda: Doctors on Demand is a virtual healthcare service provider that connects patients to doctors through video conferencing. We prioritise technology, and our 100% remote workforce allows patients to access healthcare from anywhere. Initially, we faced challenges with our on-premise practice management software, which was retrofitted to meet our needs. However, as we grew, it became clear that a more seamless and scalable solution was required, leading us to explore cloud-based options like MediRecords.

      Michael: The limited options for cloud-based technology in 2015 necessitated careful consideration. Can you explain the challenges faced during the transition and the decisions that led to embracing a cloud-based solution?

      Amanda: Certainly. We established virtual servers to provide remote desktop access for our doctors, enabling them to access clinical information about patients. However, this setup created a complex workflow, where doctors had to toggle between their own desktops and the virtual server, leading to inefficiencies and scalability issues. We needed a seamless solution where doctors could access patient data anytime with an internet connection. After surveying the market, we chose MediRecords as the cloud-based system that aligned with our requirements.

      Data migration and maintaining continuity of care

      Michael: Moving from an existing system to a new one while maintaining patient continuity of care is critical. MediRecords placed a lot of emphasis on this and worked hard to ensure complete patient record and appointment history was migrated. How did you feel about this process and was it enough to ensure a smooth transition into a new system?

      Amanda: The data migration process was complex due to the extensive amount of data accumulated over the years. We worked closely with MediRecords’ data migration team, implementing a phased approach to ensure minimal disruption to our 24/7 service. We started with a few doctors, gradually migrating data in tranches. Our collaboration with MediRecords ensured that the data was accurately represented in the new system. Despite the size of our clinical workforce, we managed to complete the transition within a few weeks, thanks to MediRecords’ support and training resources.

      Cost savings and streamlined operations through cloud technology

      Michael: During your transition to MediRecords’ Doctors on Demand achieved substantial cost savings by eliminating the need for a dedicated IT team to manage your previous complex on-premise system. Can you elaborate on how this switch streamlined your operations and led to significant improvements in efficiency?

      Amanda: Certainly, Michael. The move to a cloud-based solution with MediRecords was a game-changer for us. As mentioned, we had previously set up virtual servers to provide remote desktop access for our doctors, which introduced complex workflows leading to inefficiencies and scalability issues. With MediRecords’ cloud technology, and the ability to access patient data anytime and anywhere, we eliminated the need for a dedicated IT team to manage our previous on-premise infrastructure. The cloud-based solution is more user-friendly and requires minimal maintenance. The API integration also played a crucial role in automating tasks, reducing administrative overhead, and saving on operational costs. Thanks to these cost savings, we could reallocate resources to enhance our virtual care services, expand our offerings, and pursue future growth opportunities, creating a more sustainable and efficient healthcare model for Doctors on Demand.

      Harnessing the power of cloud and APIs

      Michael: Embracing cloud technology can significantly impact workflows and patient care. How has the integration of MediRecords Connect API service supported your doctors and users, and how does it enhance your current workflow?

      Amanda: As a patient-driven service, it was crucial for us to have real-time access to clinical data during consultations. MediRecords facilitated this through API integration, enabling data to seamlessly flow into our practice management software. Doctors now have immediate access to essential patient information during consultations. Additionally, our administrative team can enter doctor schedules in MediRecords, which are promptly reflected on our website. The two-way communication facilitated by APIs streamlines our operations and enhances patient care. 

      Future growth and advancements

      Michael: Doctors on Demand has shown progress in corporate health, private insurance, and other areas. What are Doctors on Demands future plans, and how does the company envision growing its services?

      Amanda: Like many health tech companies, we have an ambitious pipeline of work for the coming months and years. In the next financial year, we plan to focus on mental health services, providing virtual primary care and mental health care plans. Additionally, we aim to strengthen our partnerships with corporate entities, leveraging the advantages offered by MediRecords’ 2.0 interface. This new interface will enhance patient communication capabilities, including email and demand management.

      Michael: Exciting times ahead! Lastly, based on Doctors on Demand’s experience and decision-making process, what advice would you give to organisations considering new technologies to future-proof their businesses?

      Amanda: Making the transition to new technologies can be challenging, but it’s crucial for scalability and growth. As an organisation, we were determined to embrace change. Education, support, and collaboration were key in successfully navigating this journey. MediRecords’ training resources, webinars, and live chat support played a significant role. Despite the initial resistance to change, we managed to onboard our large clinical workforce within weeks. So, I would encourage organisations to thoroughly assess their needs, seek support, and embrace new technologies for long-term success.

      Conclusion

      The collaboration between Doctors on Demand and MediRecords highlights the positive impact of cloud technology on virtual healthcare services. By migrating from a legacy server-based solution to MediRecords’ cloud-based system, Doctors on Demand overcame challenges, improved workflows, reduced costs, streamlined operations and enhanced patient care. The seamless data migration, ongoing support, and future growth plans demonstrate the successful transformation enabled by embracing cloud technology for virtual care. 

      Read more about Doctors on Demand on their website.  

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        MediRecords makeover brings new features for multidisciplinary care

        MediRecords makeover brings new features for multidisciplinary care

        Innovative cloud electronic health record company MediRecords has released a major makeover of its entire platform, including new features supporting team-care.

        The MediRecords 2.0 release implements a new user interface designed to optimise screen space, simplify navigation, and increase prominence for alerts and notifications.

        Another new feature is a universal communications bar for real time chat between team members from anywhere in MediRecords, with email integration coming soon.

        In recognition of healthcare providers’ increasingly fragmented work lives, clinicians can now see a calendar view that shows their appointments across multiple clinics.

        MediRecords has also introduced multi-factor authentication, which bolsters existing security options, such as Azure Active Directory integration.

        A major program of work throughout 2023 will see additional features released, including:

        • Case Management
        • Group Appointments
        • An inpatient module with admissions, charting, handovers, and medication management
        • Letter writer tool upgrade
        • Email on demand
        • Payments integration.

        MediRecords founder and Chief Executive Officer Matthew Galetto said providing the flexibility to support multidisciplinary, value-based care was central to the platform redesign.

        “The Federal Government’s Strengthening Medicare Taskforce pointed to the importance of multidisciplinary care in general practice and allied health. MediRecords is committed to supporting new ways of delivering connected care to people with chronic conditions, wherever they are in Australia.”

        MediRecords clients include virtual emergency departments, private hospital consulting suites, government agencies, telehealth and virtual care providers, general practitioners, specialists, and multidisciplinary clinics.

        Media inquiries

        To arrange to speak with Mr. Galetto, or for further information on MediRecords 2.0, please email Tim Pegler or call 0412 485 146.

        ABOUT MEDIRECORDS

        Established in 2014, Australian digital health technology company MediRecords offers a flexible and scalable cloud-hosted electronic health record and patient management system used across the continuum of Australian healthcare.

        MediRecords has significant contracts with Queensland Health and the Department of Defence. In March 2020, MediRecords and healthdirect collaborated to deliver the National Coronavirus Helpline, which was an integral part of the Australian Government’s response to the Coronavirus (COVID-19) pandemic.

        For further information, visit MediRecords.com

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          Talking HealthTech gets the lowdown on MediRecords 2.0
           

          Talking HealthTech gets the lowdown on MediRecords 2.0

          An inside look into a major healthtech makeover for better connectivity.

          MediRecords, Head of Product Jayne Thompson joined Peter Birch from Talking HealthTech at the Digital Health Festival in June to discuss the latest developments of MediRecords, including an insight into the platform’s 2.0 user interface which is launching very soon! 

          Jayne and Peter spoke about MediRecords growth, the 2.0 transition for our existing users and the extension of new product offerings that come under our Care, Connect and Engage pillars. 

          Visit Talking HealthTech’s blog article to read more about the interview, or alternatively, check out their video below.

          If you are interested in learning more about MediRecords 2.0, please reach out to our Sales team to book a demo today! 

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            Innovations in Hospital Healthcare
             

            Innovations in Hospital Healthcare

            Exploring Virtual Hospitals, Hospital in the Home, and Hospitals Without Walls.

            Advancements in technology have seen an explosion of new terms and concepts in healthcare.

            In this article, we aim to demystify three innovative approaches: Virtual Hospitals, Hospital in the Home, and Hospitals Without Walls.

            All three challenge traditional notions of hospitals and have potential to revolutionise patient care as they reshape healthcare delivery.

            Virtual Hospitals: Remote Care

            Virtual hospitals use telehealth and telemedicine technologies to bring medical care directly to patients’ homes. Through video conferencing, remote-monitoring devices, and electronic medical records, healthcare professionals can remotely diagnose, treat, and monitor patients.

            Hospital in the Home (HITH): Care in Familiar Surroundings

            HITH programs deliver acute-care services to patients within the comfort of their own residences. Healthcare professionals visit patients at home to directly assist with treatment but also use remote-monitoring devices and video conferencing.

            Hospitals Without Walls: Care Beyond Traditional Boundaries

            A hospital without walls provides healthcare services in non-traditional spaces such as community centres, nursing homes, or even workplaces. The goal is to bring medical care closer to where people live, work, and play, increasing accessibility and equity of healthcare. Multidisciplinary teams leverage technology and resources to provide more convenient and more cost-effective care.

            All three models of care offer increased efficiency, accessibility and personalised care experiences. They use technology, patient-centred care, and interdisciplinary collaboration to bring healthcare closer to the individuals who need it — and can help reduce demand for beds in traditional bricks-and-mortar hospital wards.

            MediRecords currently supports clients in hospital settings including:

            • My Emergency Doctor virtual teams providing Senior Emergency Physicians to Urgent Care Centres, hospitals and ambulance services across Australia
            • Victorian Virtual Emergency Department and Northern Health outpatient teams as an ePrescribing system
            • Queensland Health virtual emergency department team as an ePrescribing system
            • Queensland Health Hospital and Health Services as a billing and claiming system for outpatient clinics
            • Private hospital VMO (Visiting Medical Officer) consulting suites as an electronic health record (EHR) and patient management system.

            As a flexible and scalable EHR platform with inpatient functionality in development, including medication charting, MediRecords is well placed to be the clinical system of record for models of care including HITH and Hospitals Without Walls. 

            Book a demo with our Sales team to learn how we can assist you.

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              MediRecords 2.0: Experience a refreshed and intuitive design

              MediRecords 2.0: Experience a refreshed and intuitive design

              MediRecords 2.0’s newly redesigned interface brings a range of exciting and intuitive design elements and features to streamline workflows, optimise patient care, and enable better communication with staff and patients.

              This major upgrade brings several significant improvements, including:

              New user interface

              Experience a refreshed design, including a new colour scheme designed to offer a user-friendly and intuitive customer experience.

              Universal Communications Bar

              Enable better communication and collaboration within the platform with the Universal Communications Bar. This will be introduced to the right-hand side of the application and house features such as Chat, Alerts and Notifications, SMS on demand and an Email on-demand function scheduled for release later this year. 

              Universal Communications Bar is available from all areas within the application to assist in improved business efficiency and access. 

              Left-hand Navigation Bar

              The new navigation bar means there’s more width to display patient records and information, increasing access to patient data and reducing the need to scroll. You can also seamlessly switch between practices using the dropdown option at the top. 

              Colour-coded icons

              These new colour-coded alert enhancements indicate severity of patient allergies and the urgency of reminders. This information is crucial for healthcare professionals to identify and prioritise critical information efficiently, enabling timely and appropriate care delivery.

              Appointments enhancements

              Say goodbye to the hassle of toggling between different practices and the risk of double booking! Our appointment enhancement allows you to view the calendars of providers working across multiple practices in a single, convenient view. With this enhancement, you can streamline your practice management processes and ensure efficient scheduling, without the need for constant switching across different practices.

              We invite you to explore MediRecords 2.0 and experience the future of healthcare by booking a demo today! 

               

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                Big-spending Federal Budget tackles bulk billing crisis 
                 

                Big-spending Federal Budget tackles
                bulk billing crisis

                Doctors and healthcare consumers are the winners in the 2023-2024 federal Budget.

                The Albanese Government’s first Budget emphasised the importance of secure, safe and efficient digital sharing of health information — albeit without mandating standards for achieving this.

                A total commitment of $101 billion in health spending will include an upgrade to My Health Record, and $3.5 billion in bulk billing incentives for common GP consultations, including telehealth and videoconference, making care more affordable.

                More than 300 common PBS medicines will be made more affordable, with Australians able to buy two months’ worth of medicine for the price of a single (one month) prescription.

                MyMedicare — a new voluntary scheme in which patients enrol with a MyMedicare general practice — will support longer GP telehealth consultations, with reduced administration for practices, at a cost of nearly $6million to the government. There’s also more than $200 million allocated under this same scheme to provide new funding packages for general practices to provide comprehensive care to patients who are frequent hospital users ($98.9m); and for Australians in residential aged care ($112.0m). 

                The key budget measures for healthcare include:
                • $3.5 billion in bulk billing incentives enabling more telehealth and video conference consultations, and free appointments for children aged under 11, pensioners and Commonwealth Concession Card holders.
                • $358.5 million for 8 additional Medicare Urgent Care Clinics to reduce pressure on hospital emergency departments
                • $98.2 million for larger Medicare rebates for long healthcare appointments, aimed at enhancing care for people with chronic diseases and mental illness.
                • $445.1 million to encourage general practices to hire multidisciplinary teams to provide team-based primary care.
                • $951.2 million to overhaul the My Health Record
                • $46.8 million for Medicare rebates for care provided by nurse practitioners, including prescriptions of PBS medications
                • $1.2 billion for community pharmacies to administer free vaccinations and support treatments for opioid addictions.
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                  Collaboration ignites at HL7 AU FHIR Connectathon
                   

                  Collaboration ignites
                  at HL7 AU FHIR Connectathon

                  A spirit of collaboration even among competitors was the overwhelming experience of the MediRecords Technology & Product team this month at a key event for advancing the secure and seamless exchange of electronic healthcare data. 

                   

                  The HL7 AU FHIR (Fast Health Interoperability Resources) Connectathon at the Sydney Microsoft headquarter revealed the broad range of organisations using FHIR. 

                  “This event was a great way to see what is on the horizon and to see how many organizations are using FHIR and are willing to work together towards a common objective,” said MediRecords Technical Product Owner Sanjeed Quaiyumi.

                  “At MediRecords, we have already built a huge suite of FHIR resources. Events like Connectathon allow us to validate our new ideas and in-progress work.” 

                  Sanjeed added that the team gained insights into the FHIR capabilities of organisations such as Australian Digital Health Agency, CSIRO, Telstra Health, Sonic HealthCare, and software developers Epic, and for what business purposes they are using FHIR.

                  “It is an amazing community which brings people from different aspects of healthcare together, sharing a common objective of interoperability, he said. 

                  MediRecords Software Developer/FHIR Analyst  Niel Sayo and FHIR Team Lead Jack Li agreed the friendly event was an opportunity to view the latest products, approaches and ideas in Australia. 

                  “We can look at our competitors also as partners when it comes to collaborative interoperability concerns,” Niel said. 

                  MediRecords Graduate Software Engineer Joshua Vazzoler also noted the collaborative nature of the event and appreciated the opportunity for practical experience in a hackathon-style setting. 

                  “My initial observations of the event highlighted the expanding presence of FHIR within the Australian market, with a significant turnout of professionals,” Josh said. 

                  “As a participant, I was eager to engage with like-minded FHIR professionals who share a passion for interoperability, and learn from esteemed industry experts.” 

                  “The event instilled a sense of inspiration and motivation to contribute towards the advancement of FHIR-based solutions within the healthcare industry.” 

                  Check out our latest FHIR update and roadmap

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                    MediRecords in the fast lane for FHIR connectivity
                     

                    MediRecords in the
                    fast lane for FHIR connectivity

                    MediRecords will be releasing new FHIR integration pathways for clients throughout 2023, as part of our commitment to a better connected Australian healthcare system. 

                     

                    As can be seen from our FHIR Roadmap below, we not only have established and proven options for data sharing, but we’re investing in the expansion of our Connect platform which comprises of  FHIR (Fast Health Interoperability Resources) and Connect services.

                    We now have FHIR integrations with hospital systems for ePrescribing, and updating patient records. New resources in development for MediRecords 2.0 include allergies, diagnostic requests and reports, patient summaries, and inpatient charting.

                    MediRecords Chief Executive Officer Matthew Galetto said the Connect platform enabled health care providers and patients to access records quickly and securely, driving better and timelier health outcomes.

                    “We’re keen to see more software vendors hit the road and deliver on industry standards for interoperability, resulting in connected health care across Australia,” Mr Galetto said.

                    “Some vendors seem to be waiting for a reason to modernise when the motivation should be clear — the right care at the right time, wherever you are in Australia.”

                    MediRecords is part of a national consortium, led by Leidos Australia, developing a new Health Knowledge Management (HKM) system for the Australian Defence Force. This project will see MediRecords connect health records for GPs, allied health practitioners, specialists, patients, and hospitals.

                    MediRecords is also supporting the Victorian Virtual Emergency Department with an integrated ePrescribing system.

                    MediRecords Technical Product Lead Sanjeed Quaiyumi said 2023 would be an exciting year. “We’re working on consultation notes and can’t wait to hit other milestones on our roadmap.”

                    MediRecords FHIR Roadmap

                    MediRecords FHIR roadmap was last updated 01/11/23.

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