8 health-tech trends to watch in 2023
 

8 health-tech trends to watch in 2023

Tim Pegler

Tim Pegler - MediRecords Senior Business Development Manager

The pandemic years have been actioned-packed for health-tech. What have we learned and what can we expect from 2023?

1. The cloud is (still) coming 

Based on conversations with customers, the market is increasingly aware of the security and infrastructure benefits of shifting to cloud. So why is the transition so slow? Partly because the healthcare industry is often understaffed, time poor and therefore change averse. The good news is that those who embrace fresh and more flexible technology rarely look back.

Speaking of shiny and new…

2. Robots are here to help 

Staff shortages due to illness, burnout and pandemic-related workforce changes necessitate doing more with less. We can expect automation to play a bigger role in repetitive tasks, and robots to play support and even investigative roles.

Exhibit A: Robot dietitian RMC adds robot dietician (thetandd.com)

Exhibit B: Robot meds Mayo Clinic picks up stake in startup making pill-sized robot (beckershospitalreview.com)

Exhibit C: AI bed management NUHS’s AI platform predicts bed state 2 weeks in advance | Healthcare IT News

Exhibit D: Robot cleaning crews Cameron employs robots to super clean facilities | Heraldrepublican | kpcnews.com

The automation trend also means…

3. Lock in telehealth

Virtual and remote care are generally cheaper than hospital beds (How to implement a virtual ED in 10 weeks – Wild Health Summits : Connectivity) and more consumer friendly than queuing for in-person care (see The cost and carbon savings of telehealth, quantified (beckershospitalreview.com)). Virtual mental health care, in particular, appears to be cementing its role. However, digital literacy and equitable access to technology, including Internet coverage, can be barriers to care.  Successful virtual care hinges on having accurate information, tools and help whenever needed so…

4. Maybe it’s time to make new friends

Difficulty accessing developers and tight tech budgets mean partnering can be the faster (and cheaper) path to product enhancement, in contrast to D-I-Y builds. Which means…

5. Interoperability is king

Products designed for integration have a strategic advantage over those that have not committed to interoperability at their core. Speaking the same language helps and Fast Health Interoperability Resources (FHIR) (Welcome to the HL7 FHIR Foundation) are the way to future-proof your health tech. Another interoperability truth is…

6. Clean data counts

Making sense out of a hotchpotch of data dropped into a free-text box is time consuming and painful for data analysis. Storing information in a logical, consistent and correctly coded format (MediRecords uses SNOMED CT AU SNOMED CT-AU and Australian Medicines Terminology June 2022 Release | Australian Digital Health Agency) helps the data wranglers do their thing. Quality, clean, actionable data has value and needs to be kept safe because…

7. Cyber attacks are on the rise

US data shows ransomware attacks more than doubled from 2016 to 2021 (JAMA Health Forum – Health Policy, Health Care Reform, Health Affairs | JAMA Health Forum | JAMA Network). The UK and Australia are also under siege. Minimising risk is mandatory and, while no system is risk-free, cloud technology allows you to outsource security management and those never-ending software updates so you can concentrate on core business.  This is important because…

8. Change is gonna come

Australian governments are still exploring how to introduce systemic change following royal commissions into aged care and mental health services (Victoria). Royal commissions are ongoing into disability, and defence and veteran suicide. The Australian Digital Health Agency is promoting collaboration and reform. NSW is working on a Single Digital Patient Record (SDPR). Victoria is moving toward a health-information exchange system, connected to a statewide Mental Health Client Management System. Queensland is pursuing better health information connectivity and remote monitoring options. Tasmania has a digital transformation strategy underway. There are versions of virtual emergency departments emerging across Australia…

Buckle up. 2023 could be a wild ride.

About MediRecords

MediRecords is a FHIR-enabled, true cloud clinical platform with ePrescribing and telehealth integrations. MediRecords supports GPmultidisciplinary and specialist clinics across Australia and is working with Queensland Health, the Victorian Virtual Emergency Department and the Australian Defence Force on innovative models of care delivery. Please book a demo if you’d like to discuss solutions for your business.

Want to dive deeper? Further reading below:

2023 predictions: Health tech suppliers give their verdict (digitalhealth.net)

What health tech trends CIOs are focused on in 2023 (beckershospitalreview.com)

Virtual everything, asynchronous care, sustainability: Healthcare innovation predictions for ’23 (beckershospitalreview.com)

CMIOs on what to project for 2023 (beckershospitalreview.com)

Digital Health Review of the Year 2022

MR.R4.CORE\Home – FHIR v4.0.1 (medirecords.com)

Report: Telehealth accounts for about 10% of outpatient visits | MobiHealthNews

The King’s Fund interoperability report highlights relationships and tech (digitalhealth.net)

Russian hacking group ‘KillNet’ targets US healthcare (beckershospitalreview.com)

2023 forecast: 7 big-picture goals for hospital leaders (fiercehealthcare.com)

Top 10 hospital and payer trends to watch in 2023 | Healthcare Finance News

National Digital Health Strategy and Framework for Action | Australian Digital Health Agency

Digital Health Transformation – Improving Patient Outcomes 2022-2032 | Tasmanian Department of Health

DOH-Strategic-Plan-Nov-2022-update.pdf (health.qld.gov.au)

victorias-digital-health-roadmap.pdf

Single digital patient record set to deliver vastly improved patient experience | eHealth NSW

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    Survey Results: What do Clinicians really look for in Practice Management Software?

    Survey Icon

    Survey Results: What do Clinicians really look for in Practice Management Software?

    Medirecords team Andrew Dyson

    by Andrew Dyson, Digital Marketing Lead

    Survey Icon

    COVID impact, working habits and rejection of Telehealth?

    Throughout July we ran a survey for users of Medical Practice Management Software, like MediRecords. The aim was to listen to, and learn from, both our own users and those who use alternatives.

    In this article we have summarised some of the more interesting insights around:

    • the impact of COVID on doctors
    • the working environments of clinicians
    • what users want from practice management software, and
    • How important Telehealth features are to clinicians.

    If any of this sounds interesting, then please read on! But before we get into it, we would like to say a big thank you to all who took part in the survey.

    As with all survey data, the stats can often be interpreted in many ways. If you have any insights or explanation for what we found in the survey, we would love to hear from you via marketing@medirecords.com.

    About the Survey & Audience

    Our survey was delivered to GP clinics via fax, email and through The Medical Republics e-newsletter. Whilst the survey was open to clinicians, practice managers, nurses and business owners, most respondents primarily identified as clinicians.

    We ran our survey throughout July, which ended up being an interesting time. The initial explosion of conversations around Telehealth had begun to quieten down (more on this later), whilst Victorians began seeing lockdown restrictions gradually being enforced as they experienced their ‘second wave’.

    One noticeable skew was that the audience had a significant amount of professional experience, with over 40% having over 20 years in General Practice, which is worth bearing in mind as you read this article:

     

     

    GP’s Working Environment

    We were keen to understand how GPs tend to work, as this allows us to better understand how MediRecords can be as useful to clinicians as possible.

    We found GP’s were split fairly evenly between those who work in one location, and those who work across multiple locations. What is not clear if this means they work across multiple practices, or often from home, something which could be influenced by the current pandemic.

    Far more clinicians work on multiple devices rather than one, which us unsurprising given our consumer habits across phones, tablets and computers. It is particularly interesting for practice management software however, as ease of working across devices and locations is very difficult on server-based solutions such as Best Practice and Medical Director, compared with cloud solutions like MediRecords.

    It was interesting to see that almost as many people use Apple products as do Windows, again something that could make browser-based software more appealing to ensure consistency of experience and usability for GPs on whichever device they use.

    Preferences for practice management software

    We asked our GP respondents a lot of questions about their preferences are for practice management software. This information is best summarized in the two questions:

    • What do you like about your Practice Management Software ? And…
    • What do you not like about your Practice Management Software?

    Surprisingly, the same sort of answer was most popular for both questions – Usability!

    It can be easy to get lost in specifications and functionality lists when choosing Practice Management Software, but what this shows us all is that, fundamentally, it means little if the platform is not easy for clinicians to use. We suspect this will also be what drives most day to day frustrations users have with their current software.

    (By the way, we think this is great news given the positive feedback we have had on MediRecords from our users. If you are struggling with usability there is a solution!)

    So, are clinicians looking for something better?

    We then asked if clinicians were planning on reviewing or upgrading their software over the next five years. Only 40% of respondents said they would consider doing so.

    Many in the healthcare tech space may find this disappointing, but we believe it shows us the wider trend of reluctance to adopt and change with new technologies. Whilst many may be heralding a silver lining of COVID to be increased adoption of technology, the results suggest this mindset change will not happen overnight – even if pushed by a major event such as COVID.

    If clinicians are still reluctant to change, what does this mean for Telehealth adoption?

    We asked respondents to rank features in terms of the importance to them when choosing practice management software. Whilst we won’t be sharing the full results of this (hopefully you can understand, we want to keep some knowledge to ourselves!) what was surprising was that Telehealth was the second least important feature to the GPs we asked.

    The timing of the survey may have had something to do with this. Whilst in the earlier days of the pandemic many GPs were trying to figure out how to incorporate Telehealth into their daily workflow, by July Telehealth MBS items had been live for over a month, with GPs finding that using the telephone was an easier, more familiar solution in the short term.

    Again, this may reflect the reluctance of many to adopt new technologies, even if these technologies lead to better experiences for patients. We can see the benefits of telehealth via remote monitoring via projects such as Spritely’s recent trial in retirement villages in Christchurch, but clearly there is more work to be done to help clinicians see if there is a benefit for them.

    So, what do clinicians want from their PMS?

    Finally, we asked what GPs wished their PMS could do that it does not already.

    The results here were less clear, with 27% of people wanted a feature specific to their practice’s requirements, and a further 20% wanting an integration with a specific other service.

    This shows how personal and bespoke the needs of many practices are, and how software such as MediRecords must not only be flexible for different workflows, but also responsive to users when they need new feature.

    Again, usability came up, this time as something that respondents wish their PMS offered. Given the large share of the market enjoyed by traditional solutions such as Medical Director and Best Practice, perhaps this reflects the need for clinicians to look at some of the newer, easier to use options that are out there.

    Personally, we think MediRecords fits the bill perfectly! If you would like to find out more you can contact support@medirecords.com, book a demo, or enjoy a 30 day free trial now.

    About the Author

    Andrew Dyson is our Digital Marketing Lead here at MediRecords, and managed this latest survey. Prior to joining MediRecords he has worked on marketing projects, including in depth market research, for some of the largest employers in the UK.

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      Are the benefits of cloud solutions for healthcare more than we realise?

      Cloud solutions for healthcare

      The benefits of cloud solutions for healthcare: More than we realise?

      Michelle O'Brien

      Michelle O'Brien

      Cloud solutions for healthcare

      Could the shift to cloud solutions provide the healthcare industry more benefits than we previously realised?

      Cloud computing is finally changing healthcare.

      The consensus on the overall benefits of the cloud for our industry appears to have shifted, which was perhaps inevitable given the increased interoperability, maturity of security and the significant cost savings cloud services provide.

      However, I believe most organisations are barely scratching the surface when it comes to making the most of other benefits cloud solutions can offer. Some of the lesser known benefits, from small clinics right up to larger public health and enterprise organisations, include:

      • Improved health information exchange & interoperability
      • Predictable costs
      • Faster and more efficient scalability and fast system deployment
      • Improved backup and business continuity
      • Enhanced user experiences
      • More robust data security
      • Improvements in diagnosis and treatment through AI & Analytics
      • Easier compliance

      I am a firm believer that cloud-solutions will provide healthcare organisations with even more benefits than many currently realise.

      This is one of the key reasons I joined MediRecords, a leading cloud-based PMS, and why, over the next few months, I will be putting together a series of articles explaining each of the benefits listed above. Where it is relevant, I will be including examples of organisations who have achieved these benefits, and if possible, some tips on how your organisation may be able to follow these examples.

      You will be able to find these articles via the MediRecords blog, via our company LinkedIn page, and via my own LinkedIn page. Feel free to send me a connection request!

      In the meantime, if you are interested in finding out more about any of the above, you can always reach out to me directly, either via email (michelle.obrien@medirecords.com), or on LinkedIn.

      Michelle O’Brien, based in our Sydney office,  is Head of Strategy here at MediRecords.

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