HepLink Launches Using MediRecords to Expand Hepatitis C Care

HepLink Launches Using MediRecords to Expand Hepatitis C Care

March 30, 2026

Media Release 

Hepatitis Australia has launched a new national telehealth service designed to deliver unprecedented access to hepatitis C testing and treatment, helping Australia move closer to eliminating hepatitis C as a public health threat.

The service forms part of HepLink, the national hepatitis information and linkage service, and allows people anywhere in Australia to connect with trained nurses, streamlined care pathways, and rapid access to treatment via telephone and virtual care.

Powered by MediRecords’ secure cloud technology and the Coviu telehealth platform, HepLink enables Australians to receive testing guidance, arrange blood tests, access clinical consultations and, where appropriate, receive prescriptions for curative hepatitis C treatment, without needing to attend an in-person appointment.

Hepatitis Australia CEO Lucy Clynes said the new service builds on the extraordinary progress Australia has made since hepatitis C cures were made widely available through the Pharmaceutical Benefits Scheme in 2016.

“More than 100,000 Australians have now accessed treatment and almost 100,000 have been cured of hepatitis C. That is one of the most significant public health achievements in a generation. 

But around 63,000 Australians are still living with hepatitis C and many are unaware they have it or are not currently connected to care. HepLink helps close that gap by making testing, treatment and expert support easier to access from anywhere in the country.”

 Lucy Clynes, Hepatitis Australia CEO

Digitally enabled care pathway

The HepLink telehealth service is supported by secure cloud-based clinical technology from MediRecords and its Engage patient portal, integrated with the Coviu telehealth platform and AI Scribe technology, enabling an end-to-end digital care pathway for patients.

Through the system, nurses and clinicians can securely manage patient records, share information and education materials, arrange testing, conduct telehealth consultations and issue ePrescriptions where appropriate.

This digitally enabled workflow allows people to move from their first enquiry to treatment initiation through a streamlined virtual care model — removing barriers for those who may struggle to access traditional health services.

Alongside Canada, Australia is now among the only countries to offer a nationwide telehealth service of this kind.

HepLink also supports general practitioners who may be unfamiliar with hepatitis C treatment, offering guidance and referral pathways to ensure patients are not left untreated.

MediRecords CEO Matthew Galetto said digital health platforms play a critical role in expanding access to care for people who may otherwise fall through the cracks.

“Digital care models are essential to reaching patients who may not present through traditional healthcare pathways,” Mr Galetto said.

“By supporting HepLink with secure cloud infrastructure and integrated telehealth capability, we’re helping enable a scalable national approach to hepatitis C care.”

 Matthew Galetto, MediRecords Founder and CEO 

Supporting Australia’s elimination goal

Australia has made major progress toward eliminating hepatitis C since the introduction of direct-acting antiviral treatments in 2016.

Since then:

  • The number of Australians living with chronic hepatitis C has fallen by more than 60 per cent
  • Deaths among people living with hepatitis C have declined significantly
  • Almost half of treatments are now prescribed in primary care settings, improving access across the country.

However, treatment rates have slowed in recent years as remaining patients are harder to reach.

HepLink is designed to reconnect those individuals with care by providing confidential, easy-to-access support and clinical guidance.

Ms Clynes said initiatives like HepLink will be essential if Australia is to achieve its goal of eliminating hepatitis C.

“We now have the tools to cure hepatitis C quickly and safely,” she said.

“The challenge is ensuring people know about the cure and can access care when they need it. HepLink helps ensure no one misses the opportunity to be tested and treated.”

How to access HepLink

Anyone in Australia can access the HepLink service by calling 1800 437 222 or visiting www.heplink.au.

The service provides:

Information about hepatitis C testing

Support to arrange blood tests

Virtual clinical consultations where required

Access to prescriptions for curative treatment

HepLink is the national hepatitis information and linkage service operated by Hepatitis Australia in partnership with community hepatitis organisations nationally. HepLink is funded by the Australian Government Centre for Disease Control.  

The HepLink telehealth service is made possible through a community grant from Gilead Sciences Australia.  

MediRecords and Coviu are proud to support this vital healthcare initiative.

Media Enquiries

Hepatitis Australia: Darren Rodrigo, 0414 783 405 

MediRecords: Matthew Galetto, CEO, [email protected], 0407 374 910

Coviu: Diana Pitts, CEO, [email protected], 02 7908 1346

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Why choosing a Practice Management System shouldn’t be a marriage for life

Why choosing a Practice Management System shouldn’t be a marriage for life - but neither should it be married at first sight

March 10, 2026

by Tim Pegler

Choosing a Practice Management System (PMS) is not a decision to take lightly.

Like a significant other, a PMS needs to be dependable, adaptable, and easy to spend time with. It should be open to growth, including making new connections. It should not be stuck in the past.

However, for time-poor clinicians their clinical software is all too often a set and forget decision. It’s the equivalent of ‘til death do us part’ (or the servers need replacing). Until then, inertia wins the day.

Fortunately, Australian healthcare is at a crossroads. There’s never been a better time to review technology partnerships, following Federal Government confirmation the future of healthcare is cloud-first and FHIR-enabled.

This doesn’t mean it’s time for a software swingers party or a married at first glance impulse buy. Migrating to a new Practice Management System can be complicated. Here are six things to consider carefully if you’re ready to reconsider your pairing:

1. Technology is evolving. Your PMS needs to keep pace

The Federal Government preference for cloud-hosted technology with FHIR (Fast Healthcare Interoperability Resources) connectivity is pragmatic and based on worldwide trends. There are rising expectations for data to be shared from Primary (e.g. GP) to Tertiary (e.g. hospital) care organisations in real time because communication silos create risk. Consumers increasingly expect access to their data – and their doctors – wherever they are. Your technology needs to support this with secure integration to government systems. Ask your vendors: 

  • What security certifications do they have? 
  • Are they conformant with government regulations for prescribing safely? 
  • How often do they release product updates and how easy are these to install? 
  • What’s on their roadmap?

2. Scalability is not negotiable

Growth looks different for every organisation. You might: 

  • Add multidisciplinary teams for holistic, shared care 
  • Expand to multiple sites 
  • Provide a combination of face to face and telehealth care 

A scalable PMS accommodates growth rather than impeding it. This is why cloud systems have become the modern standard; they scale effortlessly, securely, and cost effectively. 

3. Remote workforces are here to stay

The pandemic changed healthcare forever, resulting in workforce casualisation, proliferation of virtual care services, and teams working from anywhere with Internet access. Your preferred PMS needs to be limber enough to support: 

  • Telehealth consultations 
  • Distributed administrative teams 
  • After hours clinical care 
  • Offsite reporting, billing, and triage 
  • Multilocation collaboration 

If your workers are grinding away via legacy remote desktop systems, you’re likely to be losing time, money and team morale.  

4. API connectivity is essential 

API and FHIR interoperability enable innovation. Look for a PMS technology partner with open, well documented APIs ensuring secure connection with: 

  • AI-powered tools to enhance efficiency 
  • Digital front doors 
  • Patient engagement portals 
  • Medication dispensing and delivery systems 
  • And much more. 

A PMS that resists integrations is holding your organisation back. (To read about MediRecords’ connectivity, check out Connect by MediRecords – Connected Health Care.)

5. Look at the big picture on budget 

A wedding costs more than a dress, rings, catering and flowers. Factor in photography, suits, vehicle and venue hire, celebrants, music, and so much more. Licence fees for a server-based or hybrid PMS may be attractively low, but you need to budget for desktop downtime and IT support for managing your back-ups, software updates and security patches, not to mention the hardware, building and utilities expenses for owning, running and cooling servers. A server is a short-term investment; you’re committing to $40k or more, each time you replace the hardware. You also need to dispose of it securely and, ideally, sustainably. 

Cloud PMS systems mean you can ghost server issues, swipe left on IT contractors and let your technology partner automate software management for you. 

6. Where do you see yourself in a decade? 

People change. So does the healthcare sector. Hospital-, aged-, and palliative care will increasingly be delivered at home, to maximise patient comfort and convenience, and minimise costs. Can your nursing teams deliver patient care wherever they need? 

Actively seek PMS software with the flexibility to satiate new needs as they arise.  

If it’s not marriage for life, what is it?

Think of your PMS as a long-term partnership, built on performance, adaptability, and trust. You shouldn’t feel trapped by it. You shouldn’t choose it impulsively. You should feel confident it’s the right pairing for today and tomorrow. If it’s cloud-based, scalable, FHIR-enabled, and API-driven, that’s a lot of green flags. 

Moving forward

If you’re considering opening a new business, MediRecords’ Complete Medical Practice Startup Blueprint provides a comprehensive checklist on things to work through. 

If your existing business is looking for a new technology partner, please book a call via [email protected] so we can discuss your requirements. 

Thinking of Starting a new clinic?

Opening a medical practice involves more than finding a location and hiring staff. From Medicare compliance to digital health registrations, there are many steps to get right. We’ve simplified the process into a practical checklist to help you launch a modern, compliant clinic with confidence.

Download the checklist

Further reading

What to consider when selecting a practice management system? 

Eight reasons to embrace cloud technology in healthcare

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MediRecords 2.0: New ways to Care, Connect and Engage
 

     March 7, 2023

MediRecords 2.0: New ways to Care, Connect
and Engage

MediRecords 2.0 is the most comprehensive overhaul of our electronic patient record and clinic management system since we launched in Australia in 2016. While there have been many product updates over the years, MediRecords 2.0 is designed to use screen space better, streamline workflows, reduce administrative burn-out and support shared care.

 

MediRecords Head of Product Jayne Thompson says, “Innovation is as important to us as it is to our customers”. The 2.0 product update reflects this philosophy, introducing best-in-class user experience design and other client-driven enhancements, while reinforcing the foundations for next generation digital health connectivity.  

Having grown beyond its origins as Australia’s pioneering, cloud-based practice management system, the MediRecords platform is now underpinned by three pillars: Care, Connect and Engage. Each of these will gain major new features during 2023.

 

Care

The MediRecords Care pillar contains core clinical features such as patient records, ePrescribing, appointment management, investigations, billing and claiming, correspondence, and assessments. New Care functionality will include: 

  • Case Management – Members of a designated Care Team can view and update client case notes. This is particularly valuable where care is shared between a multidisciplinary team working from separate locations or across different shifts. For example, mental health practitioners can collaborate with GPs and rehabilitation specialists as patients progress towards a safe return to work. 
  • Group appointments – Patients will be able to book and join group sessions or classes. This feature will enable group therapy, family consultations and community health programs, with providers able to message an entire group or individual group members. 
  • New mental health and readiness for work assessment templates are being added, including the Glasgow Coma Scale. 
  • Single provider view of appointments: Clinicians practising across multiple clinics won’t have to jump between them to view their appointments. Appointments across multiple sites will be consolidated in a single view. 
  • New communication capability: Real time chat with team members will be available throughout MediRecords, making it easier to message team members on the fly. Our new Comms bar will also provide shortcuts to SMS, email, alerts, and notifications. 
  • Inpatients – In a major new premium* feature, MediRecords will be able to support complex care, including inpatient admissions, detailed charting, clinical escalations, progress notes and Discharge Summaries. 
  • Our Letter writer tool is having a makeover and will be even easier to use, with highly requested new functionality, such as digital signatures. 
  • We’ve added industry-leading means of recording Consent (or denial of consent) and made it easier to add attachments to patient records. 
  • Custom fields and Tagging can be used in patient records, creating new and innovative ways to capture information, search records and report on data. 

 

Connect 

Many clients are familiar with our Connect site. MediRecords was an early adopter of FHIR (Fast Health Interoperability Resources) and API technology and new options for using these to share data are on the way. We have proven integrations with patient monitoring devices, patient-reported outcome and engagement measure systems (PROMs and PREMs), dictation technology and partner products. MediRecords is built on the SNOMED-CT-AU data coding system, which makes the data we share cleaner and primed for analytics. 

  • We now have FHIR integrations with enterprise products such as hospital patient administration systems (PAS) and scanned medical record software. This means a patient record created or updated in MediRecords can be pushed up into hospital systems, ensuring consistency of records and supporting better patient safety. Current options include allergies, medication requests and dispense notifications. 
  • New FHIR resources to be added throughout 2023 include referrals, diagnostic requests, diagnostic reports, and vital signs.  

 

Engage 

MediRecords has already connected over 60,000 patients to healthcare records via our patient mobile app. This enables consumers to book appointments, see medication information, receive reports and educational resources, and access and store personal health documents. We’re taking this to the next level in 2023 with an entirely new patient engagement platform. This will include new features such as:  

  • Real time surveys and forms 
  • Clinical assessment and observations data for remote monitoring 
  • In-appointment chat functionality 
  • Secure web access to personal health data. 

Frequently asked questions

MediRecords 2.0 is an overhaul of our current platform rather than a new product. All existing customers will transition to 2.0. Sticking with the old MediRecords format will not be an option.

We will perform the update remotely. Users won’t have to download or do anything.

We have done our utmost to preserve familiarity and usual behaviour within the MediRecords application, but the new layout may take some adjustment. To help with this, we have been providing Lunch and Learn sessions for clients. Please reach out to our training team if you have any further questions, [email protected].

Development will finish in March. Rigorous testing will follow before pilot sites switch to 2.0 in late April. Once we have considered their feedback, we’ll finalise the date for general release and shout it from the rooftops to let you know. 

If you are a current client, please contact your Account Manager if you would like to be a test pilot for these new features. Limited places are available.  

MediRecords 2.0 is an upgrade of your existing system and will be covered by usual licence fees. However, some of the optional new features will be Premium products and require additional fees. Details will be published as soon as possible. 

 

For other questions, please email [email protected].

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