HepLink Launches Using MediRecords to Expand Hepatitis C Care

HepLink Launches Using MediRecords to Expand Hepatitis C Care

Media Release 

Hepatitis Australia has launched a new national telehealth service designed to deliver unprecedented access to hepatitis C testing and treatment, helping Australia move closer to eliminating hepatitis C as a public health threat.

The service forms part of HepLink, the national hepatitis information and linkage service, and allows people anywhere in Australia to connect with trained nurses, streamlined care pathways, and rapid access to treatment via telephone and virtual care.

Powered by MediRecords’ secure cloud technology and the Coviu telehealth platform, HepLink enables Australians to receive testing guidance, arrange blood tests, access clinical consultations and, where appropriate, receive prescriptions for curative hepatitis C treatment, without needing to attend an in-person appointment.

Hepatitis Australia CEO Lucy Clynes said the new service builds on the extraordinary progress Australia has made since hepatitis C cures were made widely available through the Pharmaceutical Benefits Scheme in 2016.

“More than 100,000 Australians have now accessed treatment and almost 100,000 have been cured of hepatitis C. That is one of the most significant public health achievements in a generation. 

But around 63,000 Australians are still living with hepatitis C and many are unaware they have it or are not currently connected to care. HepLink helps close that gap by making testing, treatment and expert support easier to access from anywhere in the country.”

 Lucy Clynes, Hepatitis Australia CEO

Digitally enabled care pathway

The HepLink telehealth service is supported by secure cloud-based clinical technology from MediRecords and its Engage patient portal, integrated with the Coviu telehealth platform and AI Scribe technology, enabling an end-to-end digital care pathway for patients.

Through the system, nurses and clinicians can securely manage patient records, share information and education materials, arrange testing, conduct telehealth consultations and issue ePrescriptions where appropriate.

This digitally enabled workflow allows people to move from their first enquiry to treatment initiation through a streamlined virtual care model — removing barriers for those who may struggle to access traditional health services.

Alongside Canada, Australia is now among the only countries to offer a nationwide telehealth service of this kind.

HepLink also supports general practitioners who may be unfamiliar with hepatitis C treatment, offering guidance and referral pathways to ensure patients are not left untreated.

MediRecords CEO Matthew Galetto said digital health platforms play a critical role in expanding access to care for people who may otherwise fall through the cracks.

“Digital care models are essential to reaching patients who may not present through traditional healthcare pathways,” Mr Galetto said.

“By supporting HepLink with secure cloud infrastructure and integrated telehealth capability, we’re helping enable a scalable national approach to hepatitis C care.”

 Matthew Galetto, MediRecords Founder and CEO 

Supporting Australia’s elimination goal

Australia has made major progress toward eliminating hepatitis C since the introduction of direct-acting antiviral treatments in 2016.

Since then:

  • The number of Australians living with chronic hepatitis C has fallen by more than 60 per cent
  • Deaths among people living with hepatitis C have declined significantly
  • Almost half of treatments are now prescribed in primary care settings, improving access across the country.

However, treatment rates have slowed in recent years as remaining patients are harder to reach.

HepLink is designed to reconnect those individuals with care by providing confidential, easy-to-access support and clinical guidance.

Ms Clynes said initiatives like HepLink will be essential if Australia is to achieve its goal of eliminating hepatitis C.

“We now have the tools to cure hepatitis C quickly and safely,” she said.

“The challenge is ensuring people know about the cure and can access care when they need it. HepLink helps ensure no one misses the opportunity to be tested and treated.”

How to access HepLink

Anyone in Australia can access the HepLink service by calling 1800 437 222 or visiting www.heplink.au.

The service provides:

Information about hepatitis C testing

Support to arrange blood tests

Virtual clinical consultations where required

Access to prescriptions for curative treatment

HepLink is the national hepatitis information and linkage service operated by Hepatitis Australia in partnership with community hepatitis organisations nationally. HepLink is funded by the Australian Government Centre for Disease Control.  

The HepLink telehealth service is made possible through a community grant from Gilead Sciences Australia.  

MediRecords and Coviu are proud to support this vital healthcare initiative.

Media Enquiries

Hepatitis Australia: Darren Rodrigo, 0414 783 405 

MediRecords: Matthew Galetto, CEO, [email protected], 0407 374 910

Coviu: Diana Pitts, CEO, [email protected], 02 7908 1346

Why choosing a Practice Management System shouldn’t be a marriage for life

Why choosing a Practice Management System shouldn’t be a marriage for life - but neither should it be married at first sight

by Tim Pegler

Choosing a Practice Management System (PMS) is not a decision to take lightly.

Like a significant other, a PMS needs to be dependable, adaptable, and easy to spend time with. It should be open to growth, including making new connections. It should not be stuck in the past.

However, for time-poor clinicians their clinical software is all too often a set and forget decision. It’s the equivalent of ‘til death do us part’ (or the servers need replacing). Until then, inertia wins the day.

Fortunately, Australian healthcare is at a crossroads. There’s never been a better time to review technology partnerships, following Federal Government confirmation the future of healthcare is cloud-first and FHIR-enabled.

This doesn’t mean it’s time for a software swingers party or a married at first glance impulse buy. Migrating to a new Practice Management System can be complicated. Here are six things to consider carefully if you’re ready to reconsider your pairing:

1. Technology is evolving. Your PMS needs to keep pace

The Federal Government preference for cloud-hosted technology with FHIR (Fast Healthcare Interoperability Resources) connectivity is pragmatic and based on worldwide trends. There are rising expectations for data to be shared from Primary (e.g. GP) to Tertiary (e.g. hospital) care organisations in real time because communication silos create risk. Consumers increasingly expect access to their data – and their doctors – wherever they are. Your technology needs to support this with secure integration to government systems. Ask your vendors: 

  • What security certifications do they have? 
  • Are they conformant with government regulations for prescribing safely? 
  • How often do they release product updates and how easy are these to install? 
  • What’s on their roadmap?

2. Scalability inot negotiable

Growth looks different for every organisation. You might: 

  • Add multidisciplinary teams for holistic, shared care 
  • Expand to multiple sites 
  • Provide a combination of face to face and telehealth care 

A scalable PMS accommodates growth rather than impeding it. This is why cloud systems have become the modern standard; they scale effortlessly, securely, and cost effectively. 

3. Remote workforces are here to stay

The pandemic changed healthcare forever, resulting in workforce casualisation, proliferation of virtual care services, and teams working from anywhere with Internet access. Your preferred PMS needs to be limber enough to support: 

  • Telehealth consultations 
  • Distributed administrative teams 
  • After hours clinical care 
  • Offsite reporting, billing, and triage 
  • Multilocation collaboration 

If your workers are grinding away via legacy remote desktop systems, you’re likely to be losing time, money and team morale.  

4. API connectivity iessential 

API and FHIR interoperability enable innovation. Look for a PMS technology partner with open, well documented APIs ensuring secure connection with: 

  • AI-powered tools to enhance efficiency 
  • Digital front doors 
  • Patient engagement portals 
  • Medication dispensing and delivery systems 
  • And much more. 

A PMS that resists integrations is holding your organisation back. (To read about MediRecords’ connectivity, check out Connect by MediRecords – Connected Health Care.)

5. Look at the big picture on budget 

A wedding costs more than a dress, rings, catering and flowers. Factor in photography, suits, vehicle and venue hire, celebrants, music, and so much more. Licence fees for a server-based or hybrid PMS may be attractively low, but you need to budget for desktop downtime and IT support for managing your back-ups, software updates and security patches, not to mention the hardware, building and utilities expenses for owning, running and cooling servers. A server is a short-term investment; you’re committing to $40k or more, each time you replace the hardware. You also need to dispose of it securely and, ideally, sustainably. 

Cloud PMS systems mean you can ghost server issues, swipe left on IT contractors and let your technology partner automate software management for you. 

6. Where do you see yourself in a decade? 

People change. So does the healthcare sector. Hospital-, aged-, and palliative care will increasingly be delivered at home, to maximise patient comfort and convenience, and minimise costs. Can your nursing teams deliver patient care wherever they need? 

Actively seek PMS software with the flexibility to satiate new needs as they arise.  

If it’s not marriage for life, what is it?

Think of your PMS as a long-term partnership, built on performance, adaptability, and trust. You shouldn’t feel trapped by it. You shouldn’t choose it impulsively. You should feel confident it’s the right pairing for today and tomorrow. If it’s cloud-based, scalable, FHIR-enabled, and API-driventhat’s a lot of green flags. 

Moving forward

If you’re considering opening a new business, MediRecords’ Complete Medical Practice Startup Blueprint provides a comprehensive checklist on things to work through. 

If your existing business is looking for a new technology partner, please book a call via [email protected] so we can discuss your requirements. 

Opening a medical practice involves more than finding a location and hiring staff. From Medicare compliance to digital health registrations, there are many steps to get right. We’ve simplified the process into a practical checklist to help you launch a modern, compliant clinic with confidence.

Predictions and peer pressure in the AI playground​

Predictions and peer pressure in the AI playground

by Tim Pegler

For a few years now I’ve dusted off my crystal ball each January, gazed into its misty depths, and asked, ‘What will change in digital health in the 12 months ahead?’

This year it felt pointless asking as all the omens point to obvious answers. I didn’t need to be psychic to predict AI and cyber security would dominate developments in healthcare in 2026.

And then the ground shifted, possibly seismically. AI giants OpenAI and Anthropic formally launched healthcare initiatives and the aftershocks have begun. So, hot on the heels of the announcements, let’s look at what the big five AI platforms are doing in health:

OpenAI’s ChatGPT

Watch how your friends and family get their health information now. If they’ve dumped Dr Google in favour of a ChatGP(T), they’re part of a mass migration. It’s estimated that 5% to 25% of ChatGPT searches now relate to healthcare, so it’s no surprise OpenAI is cementing its role in health. 

OpenAI’s January 8 announcement said ChatGPT Health will be a consumer-facing information and assistance tool where you can upload results and ask questions, draft clinical documents, review research and summarise data. In the US, personal health records can be connected via middleware, to analyse progress. Major training tools, like MyFitnessPal and Peloton, are looking to integrate with ChatGPT. 

For large healthcare organisations, ChatGPT for Healthcare promises a HIPAA-ready workspace, focused on administrative efficiency. It can be integrated with an Electronic Medical Record (EMR) to boost automation, clinical decision support and planning. Major hospitals are already proceeding to pilot implementations. 

ChatGPT Health is available to a limited user group in Australia, with broader access likely from next month. 

Anthropic’s Claude

Claude for Healthcare launched on January 11 with beta products for enterprise and consumers. At present, these are limited to US subscribers, with no timeline for entering the Australian market. On the consumer side, Apple and Android integrations will enable sharing of health histories, results, and wearable device data with Claude. Claude says this will enable detection of patterns, “more productive conversations with doctors” and humans who are better informed about their health. 

At enterprise level, Claude is also HIPAA-ready and aligning with major databases such as PubMed, the international Classification of Diseases (ICD-10) and the US system detailing medical billing codes. 

Microsoft’s Copilot

Microsoft announced its health AI push early and has the advantages of being pre-installed in many computers. Copilot for Health identifies as a consumer-friendly ‘AI Companion’ that draws on medical journals, especially Harvard Medical School resources. It can provide symptom and wellness information and point you toward nearby health services, (hopefully with available appointments). 

At EMR level, Microsoft’s play is through Dragon Copilot for medical professionals (no known Australian release date) and enterprise documentation tools under the Microsoft for Healthcare banner. 

Google’s Gemini

Google has research tools and enterprise cloud platforms in its armoury. The former includes Med-Gemini, which can assist with medical exam preparation, clinical reasoning and patient file analysis, and MedGemma which is used with diagnostic imaging, medical devices and other clinical documents. Finally, Personal Health LLM (looks like the marketing team haven’t got to this one yet) will coach consumers based on data from devices like Fitbit. 

At enterprise level, Google has Vertex AI Search for Healthcare in EHR systems and MedLM for documentation, scribing and clinical coding. Hospitals using Google Workspace will likely use Google AI tools. 

Google’s Health Connect is also promoting FHIR (Fast Healthcare Interoperability Resources) standards to improve interoperability of health information sources. 

Beyond these initiatives, Google Health is a leader in deep dive medical research and drug development.  

Perplexity

The other big AI player, best known for its comprehensive referencing, hasn’t announced a formal healthcare move. Partnered with large research libraries like Wiley, Perplexity promises an “AI research and productivity layer” but lacks AI scribe features or options for EMR integration.

Peer pressure

With Claude, Copilot and Perplexity licensing respected sources of peer-reviewed research, it’s clear that attribution and credibility are invaluable to AI platforms. It’s also obvious everyone is nervous about being a global test case for inaccurate, dangerous, or deadly “hallucinated” data. The platforms all warn they are not diagnostic in nature; they ‘inform’ but cannot substitute for advice from qualified medical practitioners. And they can all make mistakes. 

In the interests of objectivity, I asked each of the five tools to discuss the pros and cons of their peers, versus themselves. The findings were remarkably consistent:  

Dance partners

The other battleground is for data partners. Alliances with the developers of phones, wearables, health apps, medical devices, fitness and rehabilitation equipment, and clinical trials, will be critical. Primary care practice management systems might even come under the microscope. 

Doing it Down Under 

Australia is significantly smaller than the US and lagging on data interoperability, (despite the best efforts of FHIR-friendly vendors like MediRecords.) Just like we don’t see new features for Apple Watches for months or years after they’re released, the new AI platforms may face regulatory reviews and other hurdles Down Under. 

One thing is clear. The Therapeutic Goods Administration (TGA) will be watching to see if they stray into diagnostic device territory. 

And for those that are already fearful of AI, here’s a project to really get the heart racing. A pilot program in Utah, USA, has begun using AI for repeat prescriptions for specific medications. 

MediRecords Evolve is our growing suite of agentic AI tools designed to expand the clinical and admin capabilities of your practice, while saving time and minimising the risk of human error.

Reduce your workload today, and increase your capacity with every new release.

Too many apps on the dancefloor: digital continuity, governance and productivity 101

Two doctors discuss a patient's file over a tablet device.

Too many apps on the dancefloor: digital continuity, governance and productivity 101

Two doctors discuss a patient's file over a tablet device.

Do we try to sew together a mass of emerging apps to connect and refer up and downstream, or use agile platforms that can connect it all in one system?

Matthew Galetto - Founder and CEO MediRecords

This article was originally published by Health Services Daily on 11 November 2025

The federal government has drawn a line in the sand: since October 2025, pathology providers must upload reports to My Health Record by default, with diagnostic imaging following in February 2026. Medicare benefits are only payable when organisations comply.

That’s just the beginning.

The government is explicitly exploring ways to expand default sharing beyond pathology and diagnostic imaging to other types of key health information, including discharge summaries, specialist letters, and care plans.

It’s not a question of if GP consultations, specialist visits, and allied health services will face the same requirements. It’s when.

 And it’s not just about uploading data. Since 2023, clinical software that connects to My Health Record has been required to meet mandatory security conformance standards.

While the government ultimately stopped short of mandating full Essential Eight compliance (recognising that very few systems would have met the threshold), the direction is clear: minimum cybersecurity standards are coming as a prerequisite for exchanging information with government services, including Medicare.

If your systems can’t demonstrate baseline security resilience, you won’t be connecting to national infrastructure much longer.

A screenshot of the Sales Audit screen within the MediRecords software.

For organisations managing both internal health services and external community referral networks, this integration challenge isn’t theoretical. It’s the difference between being able to answer an auditor’s questions and hoping they don’t dig too deep and it’s a massive potential pivot to or away from productivity.

When audits expose the integration gap

The Australian National Audit Office’s recent audit of Defence health services put numbers to what many already suspected: poor integration between clinical and financial systems made it impossible to reliably track what services were delivered, by whom, or whether claims matched care.

Defence is far from unique.

The same pattern shows up across corporate health services, corrections health, employee assistance programs, and anywhere else an internal health service refers patients to external community providers.

What the audit exposed was that when you refer internally and deliver externally without a unified system, you lose the thread. You can’t track the referral pathway. You can’t validate service delivery. You can’t reconcile the claim back to the original clinical decision.

A specialist and surgeon discuss the details of a patient's referral over a clipboard.

When the referral chain breaks

A patient visits an internal health service. The GP refers to a community specialist. The specialist orders pathology and refers to allied health. Someone else handles the follow-up. Each provider bills separately, through separate systems.

By the time finance tries to reconcile it all, tracking the chain of referrals feels more like forensic investigation than accounting. Clinically coded data lives in one system. Community provider billing happens in another. Medicare bulk bills go through one channel, private providers through another, and DVA or other contracted arrangements follow their own logic entirely.

When something doesn’t add up (and it often doesn’t), you’re left hunting through emails, spreadsheets, and disparate databases trying to reverse-engineer what actually happened.

 For organisations with duty-of-care obligations, where you’re responsible for health outcomes even when care is delivered externally, that lack of visibility is a significant governance failure. But it’s one we’ve largely lived with because our systems haven’t been sophisticated enough to cope with the problem.

However, now that we can contemplate a system that doesn’t just connect these elements but in doing so also creates an audit trail, it’s not just governance people should be thinking about. It’s productivity.

How much money and workforce productivity will start to emerge in our healthcare system when we start properly joining up all the elements of referral, clinical record, booking and invoicing, in real time?

We are literally talking in the billions. Yet it’s something people haven’t largely even contemplated in the current digital transformation of our healthcare system … yet.

How it should work

If your internal health service already uses a platform that manages referrals, clinical documentation, billing, and compliance, extending that same platform to community providers creates an unbroken chain of accountability from initial consultation to final payment.

Internal service creates a referral. The system captures the clinical justification, authorised services, and any service limits. The community provider receives the referral, accesses the same system, sees the referral context, and documents their service delivery. Service is coded and billed. The system automatically validates that the service matches the referral authorisation. Finance reconciles in real-time. Because everything lives in one system, there’s nothing to reconcile manually.

Every action connects to the one before it. The audit trail is automatic. The organisation maintains visibility and governance over care delivered externally, without sacrificing provider autonomy.

But the system pay-off is in productivity of the provider and the patient. Literally millions of hours not wasted in trying to connect the dots on payments, invoicing and bookings.

The pay-off is for everyone but providers will need to be able to extend the system they use internally to their external provider network.

Some systems today are starting to claim they can do this. But most only offer elements of solving the problem.

A cloud-based e-referral system, for instance, is neat but it can’t seamlessly integrate to bookings and invoicing in a line to create a single audit trail and set of invoices. These are nice-to-have new elements but they are essentially modern versions of the old SMD systems.

Solving the referral-to-community problem

Forgive me here but I’m going to talk about the one system I’m involved with, MediRecords. I’m doing this because I know it so well, it provides a great example of what is achievable if you are able to extend your system seamlessly to external provider networks and, well, I’m selling it, obviously.

Surprisingly, given the seismic productivity gains on offer for both patients and providers, systems like MediRecords – essentially an FHIR-enabled cloud-based EMR with lots of good APIs – are, so far, few and far between in Australia.

For a long time the government has not really incentivised cloud-based connectivity in Australia with the result that many old server-bound integrations have been able persist a long time in the system.

Other cloud-based systems like MediRecords with longitudinal system connectivity capability do exist, but I’ll let you do that research.

What’s important is these new core cloud systems are agile in their ability to connect and share data in real time with other systems, which is auditable and which, because of the flexibility of connection, provides the ability for all elements of a single patient transaction to be captured and processed.

Where MediRecords is already deployed as the core system for internal health services, extending it to community providers means those providers gain access to the same platform, but with appropriate scope limits and data access controls.

A community GP sees only their own patients and referrals, but the referring organisation maintains oversight across the entire care pathway.

The platform handles referral management with structured referrals including clinical context, service authorisation, and validity periods. It manages multidisciplinary workflows with different claiming rules for GPs, specialists, allied health, pathology, and imaging. Real-time compliance happens automatically, validating services against referral authorisations and payor rules. And every referral, service, and claim comes with audit trails that prove clinical appropriateness.

For enterprise and community networks managing dozens of sites and hundreds of external providers, dashboards show where referrals are flowing, where services are getting stuck, and where revenue patterns don’t match clinical expectations.

Meeting regulatory standards

MediRecords supports FHIR and OntoServer standards, integrates with national infrastructure via secure messaging, and stores the structured data required for My Health Record uploads.

Under the hood, MediRecords is built with double-entry accounting, a general ledger, and full journal management. This provides the financial backbone that government finance departments and enterprise systems require.

The Department of Health, Disability and Ageing’s Compliance Strategy 2025-30 makes it clear: data integrity includes cybersecurity.

MediRecords’ cloud-native architecture aligns clinical and financial assurance with enterprise-grade security. For organisations evaluating community provider networks, that means one less integration risk and one less compliance gap.

The trade-off: Integration v independence

When you’re managing thousands of services, including external referrals across hundreds of providers, manual review is almost impossible.

Some advanced providers, MediRecords being one of them, are exploring how artificial intelligence can automatically identify, link, and map services to item codes, validate claims against payor rules (whether government, insurer, or contract-based) and flag services that don’t match referral authorisations.

That means fewer manual audits, faster reconciliation, and better confidence that community providers are claiming appropriately. The result is a platform that doesn’t just capture data. It learns from patterns and helps organisations maintain governance without drowning in manual review.

What comes next

Health reform is heading in one direction: integration, data sharing, accountability and significant productivity gains, particularly in the area of workforce.

Organisations responsible for health outcomes are being asked to demonstrate traceability even when care is delivered externally and solve their productivity and workforce issues. That’s now just not feasible with legacy systems: when internal services and external providers use completely different platforms.

The path forward isn’t more integration layers, one-off cloud-based connection applications or complex data feeds. It’s system continuity.

Using the same platform internally and externally, so that clinical accountability, financial governance, and regulatory compliance flow naturally across organisational boundaries.

For organisations already using MediRecords internally, extending it to community providers isn’t just the path of least resistance. It’s the path of greatest assurance and productivity.

Connected care, credible claims, real compliance and generationally impactful productivity gains.

That’s what modern health governance and productivity looks like when care crosses organisational lines, which more and more these days it must if we are to manage a system rapidly moving to team based chronic care management.

Is cloud technology the new necessity for innovation and productivity in digital health?

Is cloud technology the new necessity for innovation and productivity in digital health?

Is cloud technology the new necessity for innovation and productivity in digital health?

What a difference the cloud makes - why GPs need to look up when seeking software
Matthew Galetto - Founder and CEO MediRecords

Ask anyone working in digital health today, particularly those investing or looking for solutions to support new models of care, and they’ll tell you: all innovation is happening in the cloud. From startups launching AI diagnostic tools, coding agents, and voice assistants for booking and admin, to government projects aimed at connecting national health systems, everything modern is being built on cloud infrastructure.

Cloud is no longer a technology trend. It is the new normal.

At MediRecords, we see this shift as driven by more than convenience or cost-cutting. It is structural, it is inevitable, and it is being driven by real demand and expectations from service providers, clinicians, and most importantly, patients. In 2025, cloud-based technology has become the clearest signal of innovation in healthcare and the most practical way to achieve the productivity gains the system so urgently needs.

Whether you are a startup, a health service, or a government agency, cloud is no longer a nice-to-have. It is the bare minimum, and every new dollar of investment is chasing it.

Why cloud matters in digital health

The cloud is not just another way to host software. It is a different way to build, deliver, and keep improving it. Here’s why cloud-native solutions are leading the way:

  • Real interoperability: National health infrastructure is API-based, and that is where the future is heading. My Health Record, IHI, Provider Connect Australia, and the Service Locator are all part of an API ecosystem. Cloud-native systems are built to plug into these environments seamlessly, supporting information sharing at the point of care with the reliability and resilience of cloud hosting.
  • AI enablement: From clinical decision support to smart assistants and summarisation tools, AI runs best where it was designed to, on the cloud. Cloud makes AI scalable, secure, and accessible without the need for costly hardware. At the Medical Software Industry Association (MSIA) forum in July, AI was called out as both an opportunity and a risk. AI scribes, triage tools and predictive analytics are recognised as critical enablers of safety and efficiency, but there are also new cyber threats, with attackers using generative tools to launch sophisticated campaigns. Cloud platforms offer the enterprise-grade security, zero-trust frameworks and rapid patching that healthcare now requires.
  • Data-driven care: Cloud platforms unlock live analytics and reporting that go far beyond static PDFs or siloed spreadsheets. Think population health insights, service delivery metrics, and predictive alerts, available in real time.
  • Lower overheads: No servers to manage and no on-site maintenance. Cloud reduces the total cost of ownership while accelerating change. Less drag, more delivery.
  • Always up to date: Continuous upgrades mean your platform improves every few weeks, not every few years. That is the speed clinicians and patients expect today.
  • Productivity through scale and innovation: Cloud is not just about what is possible today, it is about what becomes possible tomorrow. From smarter workflows and automation to seamless integrations and flexible deployment models, cloud platforms open new ways of working. Providers can scale efficiently, deploy services faster, and deliver care in ways that traditional systems cannot support.

Cloud as the productivity engine

The recent MSIA conference sharpened this focus. Digital health reform is no longer about modernisation for its own sake; it is about driving system-wide productivity. Rising demand, workforce shortages and growing administrative burden mean the health system must deliver more with less.

Cloud-native platforms, built on FHIR standards and national interoperability, enable real-time data sharing, automation and AI in ways that reduce duplication, shorten wait times, and free up clinicians for patient care.

Seen this way, cloud is more than a proxy for innovation. It is the engine of productivity. In health, innovation and productivity are inseparable. Innovation that does not deliver productivity will not scale, and productivity gains without innovation will stall.

Government signals: Cloud as a strategic pillar

The federal government’s Sharing by Default Act 2025 is a milestone, requiring pathology and diagnostic imaging results to flow automatically into My Health Record. The upcoming National Digital Medicines Strategy (2025–2030) will go further, embedding interoperable, cloud-enabled medicines management into the foundations of the system.

Policy language now makes it clear: “information sharing by default, near real time, at the point of care” is the goal. That is only achievable with cloud-native systems that speak fluent API.

Procurement patterns are already shifting. It is increasingly difficult to win a government contract or even make it to tender without being cloud-enabled.

Clinicians are also driving this change. Next-generation doctors are digital natives. They expect intuitive, mobile-responsive, fast-evolving tools that feel more like Spotify or Canva than clunky desktop software. Patients expect the same: digital front doors, secure portals to access personal information, cost transparency, and notifications that help them manage their care.

Investment dollars also tell the story. Every new venture-backed digital health company in Australia is building for the cloud. There is simply no appetite to fund new on-premise apps.

Finally, security is no longer a barrier to cloud, it is a benefit. Cloud platforms provide enterprise-grade security, encrypted communications, and high availability that far exceed what most local deployments can offer. In today’s environment, cloud has become the safer, more resilient choice.

Evidence that digital maturity and connected systems delivers results

The evidence for digital transformation in Australia is compelling.

  • Queensland’s transition to integrated digital hospitals achieved a 40% reduction in medication incidents and a 70% reduction in prescribing errors. 
  • Digital-first cardiac rehabilitation programs have demonstrated up to 71% reductions in readmission bed days, proving that connected care can improve outcomes and reduce costs
  • Studies of digital maturity in Queensland health services show that higher-maturity, interoperable systems are associated with better patient experience, improved staff satisfaction, and perceptions of safer care. 

Cloud as the path to digital maturity

These improvements arise from digital maturity, not hosting models alone. But cloud is increasingly the only realistic way to achieve and sustain that maturity at scale. Recent Australian examples demonstrate the benefits. NSW Health’s migration of clinical applications to AWS Cloud improved application performance, halved the time to deploy new environments, and freed clinicians from manual IT work. A trans-Tasman review of 66 cloud-enabled healthcare use cases found consistent gains in productivity, patient access, and system equity. And in community pharmacy, electronic prescribing and digital medication records, often delivered via cloud platforms, have streamlined workflows and improved medication safety.

Cloud does not just enable new technology; it provides the structural resilience, interoperability, and scalability that allow digital systems to deliver measurable improvements in outcomes and efficiency.

MediRecords: A case study in cloud-driven innovation

MediRecords was built in the cloud from day one, not retrofitted or migrated. That foundation lets us partner with the most forward-thinking health programs, providers, and digital vendors across the country.

We are already helping modern care models take shape:

  • Telehealth providers using MediRecords to deliver digital-first consultations without legacy drag.
  • AI partners are integrating with our APIs to provide summarisation, smart triage, and workflow automation.
  • Analytics through our soon-to-be-released Clarity module, giving providers real-time insights into service usage, clinician performance, and patient outcomes.

We connect natively with Australia’s API-based government digital infrastructure, ensuring our customers can operate seamlessly across national systems. Our containerised implementation of OntoServer (CSIRO’s terminology server) provides scalable clinical decision support and structured interoperability as a managed service.

Just as importantly, our open APIs empower healthcare organisations to shape their own digital future by connecting enterprise systems, building digital front doors for patients, and innovating beyond the clinic walls.

Conclusion: The cloud test

If you are evaluating a new digital health solution, whether it’s practice management, patient engagement, analytics or anything related, ask this first: is it cloud-native?

If not, it is already out of step with:

  • Where government policy is going
  • Where clinicians and patients expect to be
  • Where investment dollars are flowing

In 2025, cloud is not just infrastructure. It is the benchmark for innovation and productivity in digital health.

In healthcare, innovation that does not deliver productivity is unsustainable. Productivity gains without innovation pathways, quickly erode. Cloud is where the two converge, and where the future of healthcare is being built.

References

  1. Queensland Health. Digital Hospital Benefits Realisation Report. Cited in MSIA, 2021.
  2. Neubeck L, et al. Digital cardiac rehabilitation: systematic review and meta-analysis. Eur J Prev Cardiol. 2020.
  3. Woodruffe S, et al.  Effects of a digitally enabled cardiac rehabilitation intervention on risk factors, recurrent hospitalization and mortality: a randomized controlled trial. European Heart Journal – Digital Health. 2025
  4. Adler-Milstein J, et al. Evaluating Digital Health Capability at Scale Using the Digital Health Indicator. Appl Clin Inform. 2021.
  5. Thiru K, et al. Perceived Impact of Digital Health Maturity on Patient and Staff Experience in Queensland. Int J Med Inform. 2023.
  6. eHealth NSW. Case Study: Clinical Applications Migrated to AWS Cloud. 2022.
  7. AWS Institute. Benefits of Cloud-Enabled Healthcare in Australia & New Zealand. 2022.
  8. Hussain R, et al. Electronic health records and e-prescribing in Australian community pharmacies. Int J Med Inform. 2024.

The power to prescribe:
Who should have it?
 
 

The power to prescribe:
Who should have it?

A couple of weeks ago at a media conference, a Pharmacy Guild representative was photographed wearing a stethoscope over his white smock. The image triggered an adverse reaction among GPs; some asked how a pharmacist would use the instrument, others whether the event was a costume party.

The heated response suggests the national conversation over whether pharmacists should be able to extend their limited prescribing rights is gaining heat, rather than cooling. So what’s the debate all about? Let’s look at the key parties and what they say is at stake.

Party one: Pharmacists (represented by The Pharmacy Guild of Australia and Pharmaceutical Society of Australia)

Many pharmacies already offer vaccination services and support for chronic disease management. Trials have been conducted in several states, focused on providing assistance to people with conditions such as urinary tract infections (UTIs).

Pharmacists believe they can do even more to assist Australians who need help with common conditions and will be coming to them to collect medications anyway.

Backed by the Queensland government, the Guild initiated the North Queensland Pharmacy Scope of Practice Pilot, pencilling it for December 2023 and kicking it off in April 2024. Under the pilot, conditions pharmacists can now treat include acne, hay fever and eczema. For the full list, see About the pilot | Queensland Health

The Queensland Government has since moved to make the North Queensland pilot statewide.

Party two: Governments

Governments are trying to solve a supply and demand problem. It’s hard to get a GP appointment just about anywhere — and generally harder the further you are from a state capital.

Queensland Premier Steven Miles said: “Our Government is committed to making sure Queenslanders can access good quality healthcare, no matter where they live across the state.

“We know our hardworking pharmacists are more than capable to deliver these services – for common health conditions – and divert people away from our emergency departments and GPs.

“I am really proud that Queensland is leading the nation with this initiative.”

Queensland Health states: “Pharmacists are highly qualified and trusted members of our healthcare teams. Providing pharmacists with additional clinical training and supporting them to practice to their full scope, will enable them to help and support their local communities.”

Party three: General Practitioners (represented by the Royal Australian College of General Practitioners (RACP) and Australian Medical Association)

Doctors say that medications cannot be safely prescribed without a holistic, longitudinal view of the patient’s medical history, as best understood by their usual GP. They say the pilot puts vulnerable people at risk and that a previous trial allowing pharmacists to prescribe antibiotics for UTIs led to incorrect diagnoses and serious conditions going untreated, increasing overall healthcare costs.

Party four: Healthcare consumers (represented by you and I)

While most people prefer a long term relationship with a GP who knows you and your family, getting an appointment when you need it isn’t always easy or affordable. Some people go to hospital emergency departments (or virtual versions) for free help.

Other consumers are opting for convenience, using telehealth providers that offer quick access to scripts and more, but might not have time to hear your health history, (if you can remember it). For this group of consumers, getting help from the pharmacy you’re going to anyway, may be a no-brainer. However, the services are not free. Fees of up to $55 per pharmacist consultation may limit take-up.
Those with multiple or complex conditions are likely to have to wait for the next available appointment with their GP and hope for a cancellation to get in sooner.

Sparring partners

Back in March, the Medical Software Industry Association promised a ‘ding dong battle’ between the Guild, the RACGP and government, placing three key representatives on stage together in Melbourne.

Pharmacy Guild Victorian president Anthony Tassone said the prescribing issue was not about “pharmacists being GPs. It’s about pharmacists being the best professionals they can be…. solving problems for patient benefits.”

RACGP past president Dr Karen Price said she was concerned about the ‘taskification’ of general practice, which hindered longitudinal care. Dr Price said it can take 45 minutes to explore a patient’s medication history before writing an appropriate script. She said a UTI is a “retrospective diagnosis where there may be other issues that can’t be picked up by a pharmacist”.

Representing the Federal Department of Health and Aged Care, First Assistant Secretary (Medicare Benefits and Digital Health Division) Daniel McCabe said Australia faced “acute workforce challenges” and governments were trying to unlock the full potential of professionals who could deliver, “true multidisciplinary care”.

Dr Price said multidisciplinary care was great in hospitals and, while desirable, underfunded and challenging in general practice where, “the people who most need care can least afford it”.

Mr Tassone said doctors and pharmacists were all on ‘Team Patient’ but he and his peers were not rewarded for being part of multidisciplinary teams. “Are we part of the team or are we on the bench to make up the numbers?”

He said: “Patients don’t care. They care about getting care when they need it.”
It seems this conversation is far from finished.

Skin in the game

MediRecords provides secure, cloud-hosted electronic health records and prescribing functionality to healthcare professionals across Australia delivering face-to-face and virtual care.

Further reading:

Female-Friendly Federal Healthcare Budget
 
 

Female-Friendly Federal Healthcare Budget

Australians can look forward to a price-freeze on medicines, 29 new Medicare Urgent Care Centres, 61 walk-in Medicare Mental Health centres and a raft of cancer, HIV and women’s-health measures, as part of a $2.8 billion health package in the 2024 Federal Budget. 

More virtual care and hospital outreach services are also planned to avoid unnecessary hospital admissions — and enable older patients to be discharged sooner into medically supported, safe, comfortable environments. 

Older Australians will also benefit from an extra 24,100 Home Care Packages, which are intended to reduce wait times to an average of six months and provide greater access to in-home aged care. 

Other big-ticket items from the Federal Budget include: 

  • More affordable medicines via a price-freeze on Pharmaceutical Benefits Scheme (PBS) medicines to beat inflation: $318 million 
  • Life-changing and life-saving medicines added to the PBS, reducing costs to consumers: $3.4 billion 
  • Conversion and expansion of 24 existing Head to Health services into 61 walk-in Medicare Mental Health centres across Australia: $163.9 million 
  • 29 new Medicare Urgent Care Clinics, aimed to reduce waiting time at hospital emergency departments: $227 million 
  • Military veterans’ claims processing is prioritised with an additional $186 million for staffing and $8.4 million to improve case management and cyber security. The Government will also provide $222 million to overhaul legislation covering veterans’ compensation and rehabilitation. It will direct a further $48.4 million to Veterans’ Home Care and Community Nursing programs, and $10.2 million to fund medical treatment for ill and injured veterans waiting for liability claims to be processed. 
  • Free bowel cancer test kits for Australians aged 45-49, allowing them to join the over 50s ($39 million) 
  • New Medicare-benefit-scheme tests, including for suspected heart failure and rare cancers, to reduce waiting times and catch health problems sooner. A skin cancer prevention initiative is also included. ($25.3 million)  
  • Improved preventative health measures such promoting health and fitness, including $132.7 million for grassroots community and school sport to encourage participation. 
  • Spending of $44 million will further Australia’s goal of eliminating HIV (human immunodeficiency virus) transmission by 2030. Federal Health and Aged Care Minister Mark Butler said Australia aimed to be the first nation to wipe out HIV. 
  • A boost for alcohol treatment and prevention services, better nutrition programs and organisations supporting people with chronic conditions. 
  • $314.5 million in close-the-gap efforts include $164.3m towards First Nations health infrastructure projects, $54.3m towards training up to 500 First Nations health workers, $45m towards boosting renal services, and water infrastructure works.    

Women’s health is prioritised, including funding for breast cancer treatment subsidies, contraception training for practitioners, and development of a virtual contraception decision-making tool. Other initiatives aimed at women’s health include:  

  • Medicare: Longer consultations provided for complex gynaecological conditions like endometriosis, reducing out-of-pocket costs for women. 
  • Menopause Training: $1.2 million for health professionals’ training to manage women’s health during menopause. 
  • Breast cancer: Cutting the cost of a specific treatment from around $100,000 to $31.60. 
  • Funding for research on menopause, pregnancy loss, and fertility: $53.6 million over four years  
  • Miscarriages and sexual/reproductive health: $8 million for developing data sets 
  • Enhanced antenatal and postnatal care, including mental health screening: $56.5 million over four years 
  • Miscarriage: public awareness program, with support for affected women and families 
  • First Nations Women’s Health: Investments in prevention work for preterm births, stillbirth action plan, and free period products for First Nations communities. 

Breaking the Silence on Heavy Periods
 
 

Breaking the Silence on Heavy Periods

For many women, dealing with excessive menstrual bleeding is an unspoken struggle, often endured because it has been misunderstood as ‘normal’.

The inaugural International Heavy Menstrual Bleeding Day on May 11 aims to change that narrative.

This movement, propelled by shared experiences and expert insights, seeks to shed light on the challenges faced by women worldwide and encourage open conversations about heavy periods.

Some research has found that the issue affects one in four women.

Heavy menstrual bleeding isn’t just a minor inconvenience; it can significantly impact quality of life.

“It’s disabling,” said one 53-year-old lived-experience contributor to the campaign.

“On some heavy bleeding days, I could not leave the house.

“I became anaemic, which carries further health risks,” she said.

“But we do not have to suffer. Do not hesitate to see your doctor – treatment is available.”

More than half of women who experience heavy periods have not discussed treatment options with a healthcare professional, found a recent survey by marketing research company Two Blind Mice for medical technology company Hologic.

The survey also found that women experiencing excessive menstrual bleeding felt embarrassment and shame, which hindered help-seeking.

Doctors warn that heavy bleeding may be a sign of a medical condition.

Obstetrician and gynaecologist and campaign spokesperson Talat Uppal emphasises the importance of assessing whether heavy periods disrupt daily activities, rather than solely focusing on the amount of blood loss.

“”If a woman’s period is resulting in a compromised quality of life, then it’s heavy menstrual bleeding,” she said.

Treatment options for heavy menstrual bleeding are available and varied.

Reluctance to address the issue can delay access to timely care.

Dr Uppal stresses the need for more awareness and open conversations to empower women to take control of their reproductive health.

International Heavy Menstrual Bleeding Day’s – online event

Join Bleed Better tomorrow, May 11th at 10 am AEST for an online event featuring guest speakers who will raise awareness, offer management insights, and advocate for a shift in attitudes towards heavy menstrual bleeding. Register here: https://www.bleedbetter.org/ihmb-online-event

Further reading:

Bleed Better

Wear White Again

Heavy Menstrual Bleeding Clinical Care Standard

Australian Healthcare Providers to Automatically Share Data with My Health Record Within a Year
 

Australian healthcare providers to automatically share data with My Health Record within a year

New rules mandating healthcare providers share information to My Health Record by default are expected next year.

 

In a five-year strategy and roadmap released last week, the Australian Digital Health Agency (ADHA) detailed “priority initiatives that will contribute to delivering the strategy’s vision of an inclusive, sustainable and healthier future for all Australians through a connected and digitally enabled health system”. 

The ADHA is charged with accelerating the adoption and use of digital services and technologies across the Australian health system, and this report identifies four change enablers. Among these is regulatory and policy change 

 Dovetailing with the federal government’s Digital Health Blueprint 2023 – 2033 , the other enablers are: 

  • Secure, fit-for-purpose and connected digital solutions 
  • Digitally ready and enabled health workforce 
  • Informed consumers and carers with strong digital health literacy 

 Consumers and clinicians can look forward to health-information exchange and real-time access to data when the National Digital Health Strategy 2023-28 is fully implemented. 

Secure, connected, interoperable digital solutions are key to accelerate the adoption and use of digital services and technologies across the Australian health ecosystem, according to the new strategy. 

The ADHA is a corporate Commonwealth entity supported by all Australian governments to cultivate the adoption and use of digital services and technologies in health.

MediRecords Founder and Chief Executive Officer Matthew Galetto said, “We welcome this report and stand ready to collaborate as industry partners.”

“In particular, we welcome the government’s regulatory efforts aimed at enabling efficient health data exchange to support accessible, person-centered care for patients.”

“At MediRecords, we are fully prepared to embrace and support the government’s vision that mandates “real-time information exchange at the point of care”. Our cloud-based solutions are equipped with Application Programming Interfaces (APIs) and Fast Healthcare Interoperability Resources (FHIR) by design, ensuring seamless connectivity within the broader healthcare ecosystem.”

“We’ve already observed a growing trend among healthcare service providers who are eager to future-proof their operations by adopting the next generation of clinical solutions. This proactive approach not only aligns with our capabilities but also underscores our commitment to advancing healthcare through innovative technology.”

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    What to consider when selecting a practice management system?

    What to consider when selecting a practice management system?

    Looking for a new system to manage your practice, clinical notes, and patient records? What should you be looking for in a software solution?  

    Delve into the following factors to consider when seeking a healthcare practice management system. These insights come from conversations with our customers, decades in digital health, and personal experience as healthcare consumers.

    1. System architecture

    When navigating PMS options, one of the first crucial decisions is whether to opt for a server-based or cloud-based system. Evaluate the long-term costs, encompassing initial setup, subscriptions, IT support, and maintenance. It’s important to tailor your choice to your practice’s model of care, whether it’s virtual care/telehealth, bricks-and-mortar, or a hybrid approach.

    Read our article, “Eight Reasons to Embrace Cloud Technology in Healthcare” to learn how cloud technology can help in substantial cost savings, potentially saving your practice $600k in 10 years.

    2. Feature requirements

    To maximise the efficiency of your healthcare delivery, it’s essential to define specific feature requirements tailored to your practice. From appointment booking to electronic health records and billing, identify key elements such as ePrescribing, Medicare billing & claiming, online booking, My Health Record integration, secure messaging, patient portal functionality, investigation requests, and robust reporting capabilities.

    3. Training and support

    A successful integration of a PMS into your healthcare setting relies heavily on the training and support provided by the vendor. It’s important to enquire about the level of training and ongoing support offered by the PMS vendor, and to assess the available support mechanisms for addressing any day-to-day operational issues.

    4. Evaluate other key aspects –

    Other important factors to consider include the following:

    • Ease of use: Ensure the system is user-friendly, promoting an efficient workflow within your team.
    • Mobile accessibility: Verify if the PMS allows remote access, facilitating flexibility and on-the-go management.
    • Interoperability: Confirm the system seamlessly integrates with other healthcare systems, promoting efficient information exchange.
    • Security and compliance: Ensure the PMS adheres to necessary regulations to safeguard patient data, maintaining the highest standards of security.

    The truth is every practice has slightly different needs and workflows so no practice/patient management system will be a perfect fit. Each will have strengths and weaknesses and potentially require compromise to accommodate your team’s unique requirements. Finding a flexible, robust system that can tick most of the boxes, now and tomorrow, suggests you’re on the right track.

    Contact our Sales team today to discuss how MediRecords cloud-based software can help you. 

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