Critical care: 84% of healthcare workers facing burnout, putting mental health at risk

84% of healthcare workers
facing burnout, putting mental health at risk

On World Mental Health Day, it is timely to remember the importance of supporting the mental health of healthcare workers.

The latest data from Mental Health Australia’s (MHA) annual survey of the mental well-being of healthcare workers paints a concerning picture.

The survey found 84% of respondents reported that the pandemic’s demands lead to burnout in 2022.

The WHO describes burnout as a syndrome caused by unmanaged workplace stress. It includes feeling exhausted, negative about work, and ineffective.

Burnout is linked to a conceptualised “COVID-19 fourth wave”, alongside psychological trauma, mental illness, and economic strain, according to the US physician, Associate Prof. Victor Tseng.

Burnout significantly raises the risk of unsafe care by doctors and nurses, studies show.

In a review of 13 studies involving 20,643 doctors, “physicians with overall burnout had almost three times greater odds of making self-perceived errors,” found a study in the Journal of Patient Safety in 2022. The odds were almost identical for nurses, with burnout likely to providing poor-quality care, a separate study found this year.

One leading organisation supporting the wellbeing of healthcare professionals is the Black Dog Institute. It established The Essential Network (TEN), which aims to prevent burnout.

TEN offers practical resources , confidential personalised support and up to five free telehealth sessions.

“Every Australian has been impacted by COVID-19, but few have felt the brunt of the pandemic more keenly than health professionals,” said Black Dog Institute’s Deputy Director and Chief Psychiatrist, Professor Sam Harvey.

Mental Health Australia CEO Carolyn Nikoloski said that, for the first time in 20 years, Australia does not have a national mental health and suicide prevention plan. She said: “A national roadmap needs to be developed to address these concerning trends and ensure equitable access to mental health care supports for all people in Australia.”

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    What are the keys to embedding telehealth into your practice?

    What are the keys to embedding telehealth into your practice?

    A new US study has identified reasons that some primary-care practices were better able than others to adapt to the surge in the demand for telemedicine during the pandemic.

    We wanted to know if the Australian experience was the same, so we asked our telehealth partner, Coviu.

    The study of 87 US practices, in the Annals of Family Medicine, found key factors were:

    • Prior experience with virtual health, such as knowing the importance of grouping telehealth visits together; and
    • Triaging rules, that is, clearly or not clearly knowing which patients could be treated virtually and which required an in-person visit 

    Coviu observed during the pandemic that primary-care practices, boosted by the rapid introduction of universal Medicare reimbursements for phone and video telehealth, were quick to adopt phone for telehealth, but were more reluctant to adopt video telehealth, according to CEO Silvia Pfeiffer.

    “This has remained the major approach to telehealth in primary care,“ Dr Pfeiffer said.

    “This trend persists despite the government’s push for the adoption of video and compelling evidence suggesting that, for many visits, video results in better outcomes than phone calls.

    “But for many primary-care services, phone telehealth is completely adequate, and for many patients without connectivity, phone is the only telehealth option.”

    Coviu confirmed that practitioners throughout the Australian healthcare system demonstrated greater adaptability to telehealth when it was already integrated into their practice model, such as in rural settings, or when it was part of their pre-pandemic strategy.

    “The absence of clear and consistent triage guidelines, especially early in the pandemic, contributed to the challenges faced by healthcare providers,” Dr Pfeiffer said.

    “Triage guidelines help determine which patients should receive in-person care, telehealth consultations, or home care, and their absence can lead to uncertainty and increased workload for clinicians.”

    She said when initially adopting telehealth during the pandemic, primary-care practitioners faced significant challenges including “unmet basic requirements, such as the absence of webcams or sufficiently powerful computers for telehealth”.

    “In addition, many GPs lacked adequate training on what could be accomplished through video telehealth.”

    Today, obstacles to wider adoption of telehealth include, “the stigma associated with video consultations, particularly among practitioners accustomed to in-person care”, Dr Pfeiffer said.

    “Slow change management within healthcare organisations hinders progress, with a perception that video visits are inferior to in-person appointments, which does not apply in all instances. For example, mental health advice often leads to better outcomes when delivered via video in the comfort of a person’s own home.

    “Reimbursements are still a challenge as the rules continue to change, causing confusion.

    “Misinformation about privacy and security concerns as well as regulatory requirements also loom, impacting patient trust.

    “Furthermore, inadequate training, both in technical software use and determining the clinical appropriateness of remote consultations, remains a hurdle.”

    Factors Coviu says lead to successful telehealth adoption include:

    1. Digital knowledge within practices that already had digital communication mechanisms set up with their clients.
    2. Practices that strategically integrated telehealth into their workflows and adopted technology to make this seamless
    3. Practices that prepared their staff with training on their virtual-care workflow
    4.  Adoption of triaging rules by clinicians, as proposed by industry experts such as the RACGP, and other industry bodies and federations.

    MediRecords has partnered with Coviu to streamline booking of video consultations with practice clients. Once your Coviu account is connected to MediRecords, any consultation nominated as a telehealth appointment auto-generates a link to the Coviu virtual consultation and your client is sent an invitation via SMS or email.

    MediRecords and Coviu are both Australian developed cloud-hosted health technology companies.

    Read more about Coviu on their website

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      Innovation that takes the stigma out of STI testing

      Innovation that takes the stigma out of STI testing

      Approximately 30,000 Australians are using a revolutionary service that saves them from awkward face-to-face conversations with doctors about sexually transmitted infections

      The service, Stigma Health, is part of Australia’s largest sexual health network specialising in online STI testing. And it uses MediRecords for patient records, appointment management, Medicare claiming and more.

      Stigma Health eliminates embarrassment by removing the need for in-person clinical consultations and allowing consumers to get a non-confrontational STI-test pathology referral online then take it to any of the 10,000 pathology collection centres Australia-wide.

      Australian data shows that one in 25 people aged 15-29 had chlamydia in 2021, but fewer than one third received a diagnosis. Additionally, 2,630 Australians are unknowingly living with HIV. Reluctance to be tested is likely to contribute to these statistics.

      Stigma recommends STI testing whenever people have a new sexual partner — or every three months.

      Founders James Sneddon and Dr. Mitchell Tanner believe strongly in the power of new technology for the greater good.

      “We use MediRecords as it is a cloud solution, which is fantastic for our remote workforce,” the CEO, Mr Sneddon, said.

      “Further, the MediRecords app is the most secure way to communicate and share results with our patients.

      “The SMS-on-demand feature is also a fantastic communication/notification tool.”

      Stigma Health has recently introduced telephone and video appointments.

      “We are managing these with MediRecords appointments and the COVIU video platform, Mr Sneddon said.

      “These appointments also carry Medicare claiming, which is simple with the MediRecords platform.”

      “In my role as CEO of our group of clinics, MediRecords allows me operational transparency to understand our capacity, our efficiency and, best of all, our outcomes.

       “MediRecords’ facilitation of APIs and working towards keeping their system open and able to integrate is of huge value to our organisation,” Mr Sneddon said. 

      Legal drug testing

      In a world first, Mr Sneddon and Dr Tanner have also started harm-minimisation telehealth testing service for users of anabolic androgenic steroids (AAS) & performance and image-enhancing drugs (PIEDs).

      Also supported by MediRecords software, the service, Roidsafe, is a legal, judgment-free platform.

      “Many steroid users rely on ad-hoc information from other users within their community,” the site noted.

      “Regular Roidsafe testing gives you insight into how your body functions pre, during and post-cycle, so you can make informed decisions.”

      It tests liver and kidney function, cholesterol levels and a range of hormone levels.

      “Our platform is 100% confidential and more affordable than making multiple visits to your GP to gain a referral, plus follow–up appointments to get your results,” Roidsafe stated.

      “Getting tested with us is easy. We deliver your online referral, you get tested at a local pathology clinic, and your results will be sent securely to your mobile phone.”

      Read more about Stigma Health on their website

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        Mental health matters: Government initiatives and honouring R U OK? Day

        Mental health matters: Government initiatives and honouring R U OK? Day

        September is a significant month for mental health awareness, with two significant events shining a spotlight on mental health in Australia and around the world: World Suicide Prevention Day on September 10th and R U OK? On September 14th.

        These awareness days highlight the importance of mental health and the critical need for support. In this article, we’ll explore how the Australian government is taking meaningful steps towards strengthening mental health initiatives and our commitment to mental health.

        Government initiatives to promote mental health

        In the lead up to World Suicide Prevention Day, The Hon. Emma McBride MP, provided a statement reaffirming the Australian government’s commitment to mental health. This commitment reflects a broader strategy aimed at creating a mentally healthier Australia.

        Here are some key government initiatives:

        1. Research and innovation: Funding for research and innovative solutions is being channelled into developing more effective treatments and interventions. This ensures that mental health care continually evolves to meet the changing needs of the community.
        2. Accessible services: The government is working towards making mental health services more accessible, breaking down barriers that prevent individuals from seeking help. Telehealth and online support services are being promoted to reach those in remote or underserved areas.
        3. Workforce expansion: The government is investing in expanding the mental health workforce. This initiative will not only create job opportunities but also increase accessibility to mental health services across the country.
        MediRecords’ commitment to mental health

        This Thursday, MediRecords will honour R U OK? Day, which serves as a reminder that a single conversation can be a lifeline for someone battling mental health challenges. MediRecords is committed to this cause, understanding the immense value of connecting with others during their times of need.

        We also understand the importance of aiding mental health professionals in providing quality care to their patients. Our electronic health record and patient management system is designed to streamline administrative tasks, giving practitioners more time to focus on patient care. Through customisable templates, secure data storage, and user-friendly tools, we help mental health professionals simplify the documentation process.

        As we mark World Suicide Prevention Day and R U OK? Day this week, MediRecords stands with the government and the mental health community in prioritising mental health care. Together, we can create a brighter, more supportive future for mental health in Australia.

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          Untapped potential: Hybrid care benefits remain overlooked post-pandemic

          Untapped potential: Hybrid care benefits remain overlooked post-pandemic

          Hybrid care — that is the mixed delivery of in-person and telehealth consultations by a clinic — is decreasing in Australia, according to leading telehealth platform Coviu.

          “This compares to a continued increase in the use of self-paid telehealth consultations with online-only GP services,” Coviu CEO Silvia Pfeiffer said.

          “The recent introduction of GP telehealth services by Woolworths for a fixed $45 rate is a clear example demonstrating what consumers want, but what their own GPs may not be delivering.”

          “While hybrid care is deemed the future of healthcare, we seem to be going in a direction where we are facing a segmentation of the industry into technology-only service providers and technology-averse service providers.”

          For hybrid care to function successfully, new reimbursement models and new models of care are necessary, Dr Pfeiffer said.
          Currently, most practitioners favoured the in-person attendance of patients, and patients did not feel empowered to ask for telehealth consultations, she said.

          “In a situation of clinician shortage where brick-and-mortar clinics have sufficient in-person patient traffic, there is very little incentive for the adoption of telehealth.

          “This will unfortunately lead to a continued reluctance of the adoption of hybrid care [and] lead to patients turning their backs on their own local GPs, instead seeking telehealth services from online-only providers.

          “This cannot be a desirable future.”

          Coviu’s position is that today’s Medicare reimbursements for telehealth consultations, “certainly are not designed to encourage the use of telehealth”, requiring an in-person visit at least once a year before patients become eligible for telehealth consultations.

          “This creates extra administrative burden on the practice, even discouraging practice administrators from offering telehealth consultations to patients,” Dr Pfeiffer said.

          “Better training and better triage rules for healthcare professionals, practice managers, administration staff, and nurses would certainly help to empower the industry with better telehealth capabilities.

          “It would address the technical capabilities gap in healthcare, the reluctance to video telehealth adoption, and facilitate necessary changes in patient pathways.”

          MediRecords has partnered with Coviu to streamline booking of video consultations with practice clients. Once your Coviu account is connected to MediRecords, any consultation nominated as a telehealth appointment auto-generates a link to the Coviu virtual consultation and your client is sent an invitation via SMS or email.

          MediRecords and Coviu are both Australian developed cloud-hosted health technology companies.

          Read more about Coviu on their website

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            Head in the cloud: embracing cloud technology for virtual care

            Head in the cloud: embracing cloud technology for virtual care

            A case study on how MediRecords helped Doctors on Demand embrace cloud technology for virtual care. 

            At the international MedInfo conference in Sydney, MediRecords had the pleasure of leading a panel with key client Doctors on Demand. The focus of the session was managing the transition from legacy server-based software to MediRecords’ cloud-based technology.

            MediRecords Group Manager of Customer Success, Michael Alldrick, and Doctors on Demand Director of Governance and Programs Amanda Yeates, discussed the challenges of server-based software for virtual care businesses, the process of changing to the cloud, and benefits that have flowed from making the move. For those who could not attend, here are some highlights from their conversation.

            Doctors on Demand Overview

            Michael: Before we delve into the details, let’s start with an overview of Doctors on Demand and the services the company provides.

            Amanda: Doctors on Demand is a virtual healthcare service provider that connects patients to doctors through video conferencing. We prioritise technology, and our 100% remote workforce allows patients to access healthcare from anywhere. Initially, we faced challenges with our on-premise practice management software, which was retrofitted to meet our needs. However, as we grew, it became clear that a more seamless and scalable solution was required, leading us to explore cloud-based options like MediRecords.

            Michael: The limited options for cloud-based technology in 2015 necessitated careful consideration. Can you explain the challenges faced during the transition and the decisions that led to embracing a cloud-based solution?

            Amanda: Certainly. We established virtual servers to provide remote desktop access for our doctors, enabling them to access clinical information about patients. However, this setup created a complex workflow, where doctors had to toggle between their own desktops and the virtual server, leading to inefficiencies and scalability issues. We needed a seamless solution where doctors could access patient data anytime with an internet connection. After surveying the market, we chose MediRecords as the cloud-based system that aligned with our requirements.

            Data migration and maintaining continuity of care

            Michael: Moving from an existing system to a new one while maintaining patient continuity of care is critical. MediRecords placed a lot of emphasis on this and worked hard to ensure complete patient record and appointment history was migrated. How did you feel about this process and was it enough to ensure a smooth transition into a new system?

            Amanda: The data migration process was complex due to the extensive amount of data accumulated over the years. We worked closely with MediRecords’ data migration team, implementing a phased approach to ensure minimal disruption to our 24/7 service. We started with a few doctors, gradually migrating data in tranches. Our collaboration with MediRecords ensured that the data was accurately represented in the new system. Despite the size of our clinical workforce, we managed to complete the transition within a few weeks, thanks to MediRecords’ support and training resources.

            Cost savings and streamlined operations through cloud technology

            Michael: During your transition to MediRecords’ Doctors on Demand achieved substantial cost savings by eliminating the need for a dedicated IT team to manage your previous complex on-premise system. Can you elaborate on how this switch streamlined your operations and led to significant improvements in efficiency?

            Amanda: Certainly, Michael. The move to a cloud-based solution with MediRecords was a game-changer for us. As mentioned, we had previously set up virtual servers to provide remote desktop access for our doctors, which introduced complex workflows leading to inefficiencies and scalability issues. With MediRecords’ cloud technology, and the ability to access patient data anytime and anywhere, we eliminated the need for a dedicated IT team to manage our previous on-premise infrastructure. The cloud-based solution is more user-friendly and requires minimal maintenance. The API integration also played a crucial role in automating tasks, reducing administrative overhead, and saving on operational costs. Thanks to these cost savings, we could reallocate resources to enhance our virtual care services, expand our offerings, and pursue future growth opportunities, creating a more sustainable and efficient healthcare model for Doctors on Demand.

            Harnessing the power of cloud and APIs

            Michael: Embracing cloud technology can significantly impact workflows and patient care. How has the integration of MediRecords Connect API service supported your doctors and users, and how does it enhance your current workflow?

            Amanda: As a patient-driven service, it was crucial for us to have real-time access to clinical data during consultations. MediRecords facilitated this through API integration, enabling data to seamlessly flow into our practice management software. Doctors now have immediate access to essential patient information during consultations. Additionally, our administrative team can enter doctor schedules in MediRecords, which are promptly reflected on our website. The two-way communication facilitated by APIs streamlines our operations and enhances patient care. 

            Future growth and advancements

            Michael: Doctors on Demand has shown progress in corporate health, private insurance, and other areas. What are Doctors on Demands future plans, and how does the company envision growing its services?

            Amanda: Like many health tech companies, we have an ambitious pipeline of work for the coming months and years. In the next financial year, we plan to focus on mental health services, providing virtual primary care and mental health care plans. Additionally, we aim to strengthen our partnerships with corporate entities, leveraging the advantages offered by MediRecords’ 2.0 interface. This new interface will enhance patient communication capabilities, including email and demand management.

            Michael: Exciting times ahead! Lastly, based on Doctors on Demand’s experience and decision-making process, what advice would you give to organisations considering new technologies to future-proof their businesses?

            Amanda: Making the transition to new technologies can be challenging, but it’s crucial for scalability and growth. As an organisation, we were determined to embrace change. Education, support, and collaboration were key in successfully navigating this journey. MediRecords’ training resources, webinars, and live chat support played a significant role. Despite the initial resistance to change, we managed to onboard our large clinical workforce within weeks. So, I would encourage organisations to thoroughly assess their needs, seek support, and embrace new technologies for long-term success.


            The collaboration between Doctors on Demand and MediRecords highlights the positive impact of cloud technology on virtual healthcare services. By migrating from a legacy server-based solution to MediRecords’ cloud-based system, Doctors on Demand overcame challenges, improved workflows, reduced costs, streamlined operations and enhanced patient care. The seamless data migration, ongoing support, and future growth plans demonstrate the successful transformation enabled by embracing cloud technology for virtual care. 

            Read more about Doctors on Demand on their website.  

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              MediRecords makeover brings new features for multidisciplinary care

              MediRecords makeover brings new features for multidisciplinary care

              Innovative cloud electronic health record company MediRecords has released a major makeover of its entire platform, including new features supporting team-care.

              The MediRecords 2.0 release implements a new user interface designed to optimise screen space, simplify navigation, and increase prominence for alerts and notifications.

              Another new feature is a universal communications bar for real time chat between team members from anywhere in MediRecords, with email integration coming soon.

              In recognition of healthcare providers’ increasingly fragmented work lives, clinicians can now see a calendar view that shows their appointments across multiple clinics.

              MediRecords has also introduced multi-factor authentication, which bolsters existing security options, such as Azure Active Directory integration.

              A major program of work throughout 2023 will see additional features released, including:

              • Case Management
              • Group Appointments
              • An inpatient module with admissions, charting, handovers, and medication management
              • Letter writer tool upgrade
              • Email on demand
              • Payments integration.

              MediRecords founder and Chief Executive Officer Matthew Galetto said providing the flexibility to support multidisciplinary, value-based care was central to the platform redesign.

              “The Federal Government’s Strengthening Medicare Taskforce pointed to the importance of multidisciplinary care in general practice and allied health. MediRecords is committed to supporting new ways of delivering connected care to people with chronic conditions, wherever they are in Australia.”

              MediRecords clients include virtual emergency departments, private hospital consulting suites, government agencies, telehealth and virtual care providers, general practitioners, specialists, and multidisciplinary clinics.

              Media inquiries

              To arrange to speak with Mr. Galetto, or for further information on MediRecords 2.0, please email Tim Pegler or call 0412 485 146.


              Established in 2014, Australian digital health technology company MediRecords offers a flexible and scalable cloud-hosted electronic health record and patient management system used across the continuum of Australian healthcare.

              MediRecords has significant contracts with Queensland Health and the Department of Defence. In March 2020, MediRecords and healthdirect collaborated to deliver the National Coronavirus Helpline, which was an integral part of the Australian Government’s response to the Coronavirus (COVID-19) pandemic.

              For further information, visit

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                It’s a Yes from MediRecords for the Voice to Parliament

                It's a Yes from MediRecords for the Voice to Parliament

                Tim Pegler

                Tim Pegler - Senior Business Development Manager

                MediRecords strongly encourages Australians to vote yes in the upcoming referendum for an Aboriginal Voice to Federal Parliament. 

                As a company committed to helping deliver better health outcomes for all Australians, MediRecords believes the Voice to Parliament is an essential step toward equity and justice for First Nations peoples and ‘closing the gap’ in indigenous health. 

                Closing the Gap

                Aboriginal and Torres Strait Islander people have significantly worse health, education, employment, and economic outcomes, compared to the rest of the Australian population. 

                In 2008 the Council of Australian Governments (COAG) created the National Indigenous Reform Agreement to close the gap between indigenous and non-indigenous Australians, listing six key targets:

                • to close the life expectancy gap within a generation
                • to halve the gap in mortality rates for Indigenous children under five within a decade
                • to ensure access to early childhood education for all Indigenous four-year-olds in remote communities within five years
                • to halve the gap in reading, writing and numeracy achievements for children within a decade
                • to halve the gap for Indigenous students in year 12 attainment rates by 2020 and
                • to halve the gap in employment outcomes between Indigenous and non-Indigenous Australians within a decade.

                Progress against these and additional targets is reported to the Federal Parliament annually. Successive governments have committed to achieving equity, but the disparities remain dire. Closing the Gap data shows:

                • If you are born an indigenous woman your life expectancy is 75.6 years, compared to 83.4 for non-indigenous women. If you are an Aboriginal male, your life expectancy is 71.6 years compared to 80.2 for non-indigenous men.
                • In 2020, 94 per cent of non-indigenous babies are born with a healthy birthweight compared to 89 per cent of Aboriginal and Torres Strait Islander babies.
                • Aboriginal and Torres Strait Islander people are massively over-represented in our jails (2151.1 per 100,000 adult population in 2022, versus 15.7 per 100,000 non-indigenous people). Former federal Opposition leader Bill Shorten has said: “A young Aboriginal man of 18 in Australia is more likely to end up in jail than university”, a statement subsequently verified by researchers.
                • Aboriginal and Torres Strait Islander people are also more likely to have their children taken away (56.8 per 1000 children in out-of-home care in 2022 compared to 4.8 per 1000 for non-indigenous families). This is despite the Australian Human Rights Commission ‘Stolen Generations’ national enquiry, which handed down its findings in 1997.
                • In 2018-19, 8.4 per cent of Aboriginal and Torres Strait Islander females aged 15 years and over experienced domestic physical or threatened physical harm.
                • In 2021, 68.1 % of Aboriginal and Torres Strait Islander people aged 20-24 years had obtained a Year 12 or equivalent educational qualification, compared to 90.7 per cent of non-indigenous people aged 20-24.

                Deaths in custody are not included within the Closing the Gap goals. There have been more than 500 indigenous deaths in custody since the Royal Commission into Aboriginal Deaths in Custody handed down its report in 1991. The report contained 339 recommendations, many of which have not been implemented.

                Living by our values

                MediRecords’ core values state that we “act with integrity, actively listening to clients and colleagues and striving to improve health care delivery for our community”. The Closing the Gap data indicates government policies are either not improving health outcomes – or not doing so fast enough.

                We believe that empowering First Australians with the Voice to Parliament they have asked for is a way to enable more influence and input into policies that affect their lives. We support a “not about me, without me” approach to policy making.

                This is why we will be voting, ’Yes.

                Referendum FAQS

                Aboriginal and Torres Strait Islander people want more say in the laws that affect them. In 2017, following consultations across Australia, the First Nations National Constitutional Convention delivered the powerful Uluru Statement from the Heart. One of the things the statement calls for is, “establishment of a First Nations Voice enshrined in the Constitution”. It also states: “We seek constitutional reforms to empower our people and take a rightful place in our own country. When we have power over our destiny our children will flourish. They will walk in two worlds and their culture will be a gift to their country.”

                You can hear the full Uluru Statement, read by Indigenous community leaders, here:

                The Australian Constitution is the primary set of rules that determine how Australia is governed. Our Constitution was introduced in 1901. The only way to update the Constitution is through a process known as a ‘referendum’. First, both houses of the Federal Parliament must endorse a change to the Constitution. A national vote is then held so the Australian people can say ‘yes’ or ‘no’ to the proposed change. A majority of voters in a majority of states and territories, AND a majority of voters nationally, must vote ‘yes’ for a referendum to succeed.

                While most previous attempts to change the Constitution have been unsuccessful, one of the successful ‘yes’ votes also involved Aboriginal people. Before 1967, the Constitution did not even acknowledge Aboriginal and Torres Strait islander people were part of the Australian population. In the 1967 referendum, 91% of Australians, with a majority in every state or territory, voted to update the Constitution to include Aboriginal and Torres Strait Islander people as part of Australia’s population, and empower the Commonwealth Government to make laws affecting them.

                The 2023 referendum is a vote on whether you support the Constitution being changed to establish a Voice to Parliament. You will be asked to answer ‘yes’ or ‘no’ to the following question:
                “A Proposed Law: to alter the Constitution to recognise the First Peoples of Australia by establishing an Aboriginal and Torres Strait Islander Voice. Do you approve this proposed alteration?”

                If successful, the following words will be added to the Constitution:

                Chapter IX Recognition of Aboriginal and Torres Strait Islander Peoples
                S 129 Aboriginal and Torres Strait Islander Voice

                In recognition of Aboriginal and Torres Strait Islander peoples as the First Peoples of Australia:

                1. There shall be a body, to be called the Aboriginal and Torres Strait Islander Voice;
                2. The Aboriginal and Torres Strait Islander Voice may make representations to the Parliament and the Executive Government of the Commonwealth on matters relating to Aboriginal and Torres Strait Islander peoples;
                3. The Parliament shall, subject to this Constitution, have power to make laws with respect to matters relating to the Aboriginal and Torres Strait Islander Voice, including its composition, functions, powers, and procedures.

                As these words show, the proposed Voice does not give Aboriginal and Torres Strait Islander people the power to make, alter or block national laws. The Voice just gives Aboriginal and Torres Strait Islanders a presence in parliament to offer advice and feedback on policies, based on their lived experience.

                The referendum on a Voice to parliament will take place on a date (yet to be announced,) between September and December this year. It is compulsory by law for all eligible Australian citizens aged 18 and older to enrol and vote in referendums.

                The Australian Electoral Commission (AEC) has published information on the referendum, including Yes and No arguments, here: Your official referendum 2023 pamphlet ( The AEC also has a Disinformation Register.

                The following video discusses widespread misinformation on the Voice and is well worth watching:

                Further learning

                History of Closing the Gap | Closing the Gap

                Aboriginal and Torres Strait Islander people enjoy long and healthy lives – Dashboard | Closing the Gap Information Repository – Productivity Commission (

                Aboriginal and Torres Strait Islander children are born healthy and strong – Dashboard | Closing the Gap Information Repository – Productivity Commission (

                Aboriginal and Torres Strait Islander adults are not overrepresented in the criminal justice system – Dashboard | Closing the Gap Information Repository – Productivity Commission (

                Fact check: Are young Indigenous men more likely to end up in jail than university? – ABC News

                Aboriginal and Torres Strait Islander 0children are not overrepresented in the child protection system – Dashboard | Closing the Gap Information Repository – Productivity Commission (

                Bringing them home: The ‘Stolen Children’ report (1997) | Australian Human Rights Commission

                Aboriginal and Torres Strait Islander families and households are safe – Dashboard | Closing the Gap Information Repository – Productivity Commission (

                Aboriginal and Torres Strait Islander students achieve their full learning potential – Dashboard | Closing the Gap Information Repository – Productivity Commission (

                ‘Beyond heartbreaking’: 500 Indigenous deaths in custody since 1991 royal commission | Indigenous Australians | The Guardian

                Royal Commission into Aboriginal Deaths in Custody |

                Who We Are – our goal to improve the way healthcare is delivered (

                Voice to Parliament – Reconciliation Australia

                Australian Constitution – Parliamentary Education Office (

                The 1967 Referendum | AIATSIS

                Voice to Parliament – Reconciliation Australia

                Tim Pegler
                Tim Pegler - Senior Business Development Manager
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                  Global healthcare facing a diabetes tsunami

                  Global healthcare facing a diabetes tsunami

                  Diabetes rates are set to soar worldwide, a new study in The Lancet reveals.

                  By 2050, an “alarming” 1.3 billion people are expected to be living with diabetes, up from 529 million in 2021, if no action is taken, the Institute of Health Metrics and Evaluation at the University of Washington has found.

                  Lead author Liane Ong warns that the rapid growth of diabetes poses immense challenges to health systems worldwide, as the disease is associated with other severe health conditions like heart disease and stroke.

                  “The rapid rate at which diabetes is growing is not only alarming but also challenging for every health system in the world,” Dr Ong said.

                  The surge in diabetes cases can be attributed to rising obesity rates and demographic shifts, with older adults particularly vulnerable.

                  Funded by the Bill and Melinda Gates Foundation, this study emphasises the necessity for more effective mitigation strategies and an equitable approach to diabetes treatment.

                  The looming crisis, underscored by a series of Lancet articles, has prompted an editorial in an edition of the journal last month, which argues that “the world has … underestimated the true scale and threat the disease poses”. It calls for a “course correct”.

                  MediRecords can support patient-centric diabetes care with features including templated assessment forms and care plans, and ePrescribing. New ‘Premium’ features supporting Case Management and Group Appointments are coming soon.

                  Remote monitoring effective

                  Previous studies have shown that remote monitoring of diabetic foot ulcer (DFU) reduces the number of visits to the outpatient clinic, but a new study, published this month in The Lancet Regional Health – Europe, has found further benefits.

                  A randomised controlled trial with 180 participants by a group of French researchers led by Dured Daldari found that remote monitoring of DFU by an expert nurse significantly reduced cumulative hospital days — from 13.4 days (95% CI 9.0–17.8) in the control group to 7.1 days in the intervention group (2.8–11.5).

                  Further reading
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                    Innovations in Hospital Healthcare

                    Innovations in Hospital Healthcare

                    Exploring Virtual Hospitals, Hospital in the Home, and Hospitals Without Walls.

                    Advancements in technology have seen an explosion of new terms and concepts in healthcare.

                    In this article, we aim to demystify three innovative approaches: Virtual Hospitals, Hospital in the Home, and Hospitals Without Walls.

                    All three challenge traditional notions of hospitals and have potential to revolutionise patient care as they reshape healthcare delivery.

                    Virtual Hospitals: Remote Care

                    Virtual hospitals use telehealth and telemedicine technologies to bring medical care directly to patients’ homes. Through video conferencing, remote-monitoring devices, and electronic medical records, healthcare professionals can remotely diagnose, treat, and monitor patients.

                    Hospital in the Home (HITH): Care in Familiar Surroundings

                    HITH programs deliver acute-care services to patients within the comfort of their own residences. Healthcare professionals visit patients at home to directly assist with treatment but also use remote-monitoring devices and video conferencing.

                    Hospitals Without Walls: Care Beyond Traditional Boundaries

                    A hospital without walls provides healthcare services in non-traditional spaces such as community centres, nursing homes, or even workplaces. The goal is to bring medical care closer to where people live, work, and play, increasing accessibility and equity of healthcare. Multidisciplinary teams leverage technology and resources to provide more convenient and more cost-effective care.

                    All three models of care offer increased efficiency, accessibility and personalised care experiences. They use technology, patient-centred care, and interdisciplinary collaboration to bring healthcare closer to the individuals who need it — and can help reduce demand for beds in traditional bricks-and-mortar hospital wards.

                    MediRecords currently supports clients in hospital settings including:

                    • My Emergency Doctor virtual teams providing Senior Emergency Physicians to Urgent Care Centres, hospitals and ambulance services across Australia
                    • Victorian Virtual Emergency Department and Northern Health outpatient teams as an ePrescribing system
                    • Queensland Health virtual emergency department team as an ePrescribing system
                    • Queensland Health Hospital and Health Services as a billing and claiming system for outpatient clinics
                    • Private hospital VMO (Visiting Medical Officer) consulting suites as an electronic health record (EHR) and patient management system.

                    As a flexible and scalable EHR platform with inpatient functionality in development, including medication charting, MediRecords is well placed to be the clinical system of record for models of care including HITH and Hospitals Without Walls. 

                    Book a demo with our Sales team to learn how we can assist you.

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